In order to install and use the device software, your computer must meet the following minimum requirements:

User Guide
LaserJet M1005 MFP
www.hp.com/support/ljm1005
M1005

HP LaserJet M1005 MFP
User Guide

Copyright and License
© Copyright 2015 HP Development Company,
L.P.
Reproduction, adaptation, or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Edition 1, 11/2015
Trademark Credits
Adobe®
, Adobe Photoshop®
, Acrobat®
, and
PostScript®
are trademarks of Adobe Systems
Incorporated.
Microsoft®, Windows®, Windows® XP, and
Windows Vista® are U.S. registered trademarks
of Microsoft Corporation.
UNIX®
is a registered trademark of The Open
Group.
ENERGY STAR®
and the ENERGY STAR®
mark are
registered U.S. marks.

Table of contents
1 Device basics ................................................................................................................................................ 1
Device features ...................................................................................................................................................... 2
Device parts ........................................................................................................................................................... 3
Front view ............................................................................................................................................ 3
Back view ............................................................................................................................................. 3
Control panel ....................................................................................................................................... 4
2 Software ....................................................................................................................................................... 5
Minimum system requirements ............................................................................................................................ 6
Supported operating systems ............................................................................................................................... 6
Software installation ............................................................................................................................................. 7
Printer driver .......................................................................................................................................................... 8
Printer-driver Help .............................................................................................................................. 8
Changing printer-driver settings ........................................................................................................ 9
Software for Windows ......................................................................................................................................... 10
HP LaserJet Scan software ............................................................................................................... 10
Installing Windows device software ................................................................................................. 10
Uninstalling Windows device software ............................................................................................. 10
Software for Macintosh ....................................................................................................................................... 11
Installing Macintosh device software ............................................................................................... 11
Uninstalling Macintosh device software ........................................................................................... 11
3 Media specifications .................................................................................................................................... 13
General guidelines ............................................................................................................................................... 14
Choosing paper and other media ........................................................................................................................ 14
HP media ........................................................................................................................................... 14
Media to avoid ................................................................................................................................... 14
Media that can damage the device ................................................................................................... 15
Guidelines for using media .................................................................................................................................. 16
Paper ................................................................................................................................................. 16
Colored paper .................................................................................................................................... 17
ENWW iii

Custom-size media ........................................................................................................................... 17
Labels ................................................................................................................................................ 17
Label construction .......................................................................................................... 17
Transparencies .................................................................................................................................. 17
Envelopes .......................................................................................................................................... 18
Envelope construction .................................................................................................... 18
Envelopes with double-side seams ................................................................................ 18
Envelopes with adhesive strips or flaps ......................................................................... 19
Envelope storage ............................................................................................................ 19
Card stock and heavy media ............................................................................................................. 19
Card stock construction .................................................................................................. 19
Card stock guidelines ...................................................................................................... 19
Letterhead and preprinted forms ..................................................................................................... 20
Supported media weights and sizes ................................................................................................................... 21
Printing and storage environment ...................................................................................................................... 22
4 Using the device .......................................................................................................................................... 23
Loading media ..................................................................................................................................................... 24
Loading documents to copy or scan ................................................................................................. 24
Loading input trays ........................................................................................................................... 24
Priority input tray ............................................................................................................ 24
Main input tray (tray 1) ................................................................................................... 25
Controlling print jobs ........................................................................................................................................... 26
Print-settings priorities .................................................................................................................... 26
Selecting a source ............................................................................................................................. 26
Selecting a type or size ..................................................................................................................... 26
Using the device control panel ............................................................................................................................ 27
Changing the control-panel display language ................................................................................. 27
Changing the default media size and type ....................................................................................... 27
To change the default media size .................................................................................. 27
To change the default media type ................................................................................. 28
5 Printing ...................................................................................................................................................... 29
Using features in the Windows printer driver ..................................................................................................... 30
Creating and using quick sets ........................................................................................................... 30
Creating and using watermarks ........................................................................................................ 31
Resizing documents .......................................................................................................................... 31
Setting a custom paper size from the printer driver ........................................................................ 32
Using different paper and printing covers ........................................................................................ 32
Printing a blank first page or last page ............................................................................................ 32
Printing multiple pages on one sheet of paper ................................................................................ 32
iv ENWW

Printing on both sides ....................................................................................................................... 33
Using features in the Macintosh printer driver ................................................................................................... 35
Creating and using presets ............................................................................................................... 35
Printing a cover page (Macintosh) .................................................................................................... 36
Printing multiple pages on one sheet of paper (Macintosh) ............................................................ 36
Printing on both sides (Macintosh) ................................................................................................... 37
Printing on special media .................................................................................................................................... 38
Using archive print ............................................................................................................................................... 38
Canceling a print job ............................................................................................................................................ 39
6 Copy ........................................................................................................................................................... 41
Starting a copy job ............................................................................................................................................... 42
Canceling a copy job ............................................................................................................................................ 42
Adjusting the copy quality ................................................................................................................................... 42
Adjusting the lighter/darker (contrast) setting .................................................................................................. 44
Reducing or enlarging copies .............................................................................................................................. 45
Adjusting the copy size ..................................................................................................................... 45
Copying multiple pages on one sheet of paper ................................................................................ 46
Changing the number of copies ........................................................................................................................... 47
Copying onto media of different types and sizes ............................................................................................... 48
Copying two-sided documents ............................................................................................................................ 50
Copying photos and books .................................................................................................................................. 52
Viewing copy settings .......................................................................................................................................... 53
7 Scan ........................................................................................................................................................... 55
Understanding scanning methods ...................................................................................................................... 56
Scanning by using HP LaserJet Scan (Windows) ................................................................................................. 57
Canceling a scan job ............................................................................................................................................. 57
Scanning by using other software ...................................................................................................................... 58
Using TWAIN-compliant and WIA-compliant software .................................................................... 58
Scanning from a TWAIN-enabled program .................................................................... 58
To scan from a TWAIN-enabled program .................................................... 58
Scanning from a WIA-enabled program (Windows XP or Windows Server 2003) ......... 58
To scan from a WIA-enabled program ......................................................... 58
Scanning a photo or a book ................................................................................................................................. 59
Scanning by using optical character recognition (OCR) software ...................................................................... 60
Readiris .............................................................................................................................................. 60
Scanner resolution and color .............................................................................................................................. 61
Resolution and color guidelines ....................................................................................................... 62
Resolution ....................................................................................................................... 62
Color ................................................................................................................................ 62
ENWW v

8 Managing and maintaining the device ........................................................................................................... 63
Information pages ............................................................................................................................................... 64
Managing supplies ............................................................................................................................................... 65
Checking supplies status .................................................................................................................. 65
Storing supplies ................................................................................................................................ 65
Replacing and recycling supplies ...................................................................................................... 65
Redistribute toner ............................................................................................................................. 65
HP policy on non-HP supplies ........................................................................................................... 65
HP fraud hotline ................................................................................................................................ 66
Cleaning the device .............................................................................................................................................. 67
To clean the exterior ......................................................................................................................... 67
To clean the scanner glass ................................................................................................................ 67
To clean the lid backing ..................................................................................................................... 67
To clean the paper path .................................................................................................................... 68
Changing the print cartridge ............................................................................................................................... 69
9 Problem solving .......................................................................................................................................... 71
Problem-solving checklist ................................................................................................................................... 72
Clearing jams ....................................................................................................................................................... 74
Causes of jams .................................................................................................................................. 74
Tips to avoid jams ............................................................................................................................. 74
Where to look for jams ...................................................................................................................... 75
Input trays ......................................................................................................................................... 76
Output bin .......................................................................................................................................... 78
Print-cartridge area .......................................................................................................................... 78
Control-panel messages ..................................................................................................................................... 80
Alert and warning messages ............................................................................................................. 80
Alert and warning message tables ................................................................................. 80
Critical error messages ..................................................................................................................... 81
Critical error message tables .......................................................................................... 81
Print problems ..................................................................................................................................................... 83
Print quality problems ...................................................................................................................... 83
Improving print quality ................................................................................................... 83
Understanding print-quality settings .......................................................... 83
Identifying and correcting print defects ......................................................................... 84
Print-quality checklist .................................................................................. 84
General print-quality issues ......................................................................... 84
Media-handling problems ................................................................................................................. 88
Print-media guidelines ................................................................................................... 88
Solving print-media problems ........................................................................................ 89
vi ENWW

Performance problems ..................................................................................................................... 90
Copy problems ..................................................................................................................................................... 91
Preventing problems ......................................................................................................................... 91
Image problems ................................................................................................................................ 91
Media-handling problems ................................................................................................................. 92
Performance problems ..................................................................................................................... 94
Scan problems ..................................................................................................................................................... 95
Solving scanned-image problems .................................................................................................... 95
Scan-quality problems ...................................................................................................................... 96
Preventing problems ...................................................................................................... 96
Solving scan-quality problems ....................................................................................... 96
Control-panel display problems ......................................................................................................................... 97
Solving common Macintosh problems ................................................................................................................ 98
Problems with Mac OS X V10.3 and Mac OS X V10.4 ........................................................................ 98
Problem-solving tools ....................................................................................................................................... 100
Restoring the factory-set defaults ................................................................................................. 100
Reducing paper curl ........................................................................................................................ 100
Appendix A Accessories and ordering information .......................................................................................... 101
Supplies ............................................................................................................................................................. 102
Cable and interface accessories ........................................................................................................................ 102
User-replaceable parts ...................................................................................................................................... 102
Paper and other print media ............................................................................................................................. 102
Appendix B Service and support ..................................................................................................................... 105
HP limited warranty statement ......................................................................................................................... 106
UK, Ireland, and Malta ..................................................................................................................... 107
Austria, Belgium, Germany, and Luxemburg .................................................................................. 107
Belgium, France, and Luxemburg ................................................................................................... 108
Italy .................................................................................................................................................. 109
Spain ................................................................................................................................................ 109
Denmark .......................................................................................................................................... 110
Norway ............................................................................................................................................ 110
Sweden ............................................................................................................................................ 110
Portugal ........................................................................................................................................... 111
Greece and Cyprus ........................................................................................................................... 111
Hungary ........................................................................................................................................... 111
Czech Republic ................................................................................................................................ 112
Slovakia ........................................................................................................................................... 112
Poland ............................................................................................................................................. 112
Bulgaria ........................................................................................................................................... 113
ENWW vii

Romania .......................................................................................................................................... 113
Belgium and the Netherlands ......................................................................................................... 113
Finland ............................................................................................................................................. 114
Slovenia ........................................................................................................................................... 114
Croatia ............................................................................................................................................. 114
Latvia ............................................................................................................................................... 114
Lithuania .......................................................................................................................................... 115
Estonia ............................................................................................................................................. 115
Russia .............................................................................................................................................. 115
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement ........................... 116
HP policy on non-HP supplies ........................................................................................................................... 117
HP anticounterfeit Web site .............................................................................................................................. 118
Data stored on the toner cartridge ................................................................................................................... 119
End User License Agreement ............................................................................................................................ 120
Customer self-repair warranty service ............................................................................................................. 124
Customer support .............................................................................................................................................. 125
Appendix C Device specifications ................................................................................................................... 127
Physical specifications ...................................................................................................................................... 128
Electrical specifications ..................................................................................................................................... 128
Power consumption .......................................................................................................................................... 128
Environmental specifications ............................................................................................................................ 128
Acoustic emissions ............................................................................................................................................ 129
Appendix D Environmental product stewardship program ............................................................................... 131
Protecting the environment .............................................................................................................................. 132
Ozone production .............................................................................................................................................. 132
Power consumption .......................................................................................................................................... 132
Toner consumption ........................................................................................................................................... 132
Paper use ........................................................................................................................................................... 133
Plastics ............................................................................................................................................................... 133
HP LaserJet print supplies ................................................................................................................................. 133
Paper .................................................................................................................................................................. 133
Material restrictions .......................................................................................................................................... 133
Disposal of waste equipment by users (EU and India) ..................................................................................... 133
Electronic hardware recycling ........................................................................................................................... 134
Brazil hardware recycling information ............................................................................................................. 134
Chemical substances ......................................................................................................................................... 134
Product Power Data per European Union Commission Regulation 1275/2008 .............................................. 134
Restriction on Hazardous Substances statement (India) ................................................................................. 134
Restriction on Hazardous Substances statement (Turkey) ............................................................................. 134
viii ENWW

Restriction on Hazardous Substances statement (Ukraine) ............................................................................ 135
Substances Table (China) .................................................................................................................................. 135
SEPA Ecolabel User Information (China) ...........................................................................................................135
The regulation of the implementation on China energy label for printer, fax, and copier ............................. 136
Material Safety Data Sheet (MSDS) ...................................................................................................................136
EPEAT .................................................................................................................................................................136
For more information ........................................................................................................................................ 136
Appendix E Regulatory information ............................................................................................................... 137
Declaration of conformity ................................................................................................................................. 138
Regulatory statements ..................................................................................................................................... 140
FCC regulations ............................................................................................................................... 140
Canada - Industry Canada ICES-003 Compliance Statement .........................................................140
EMC statement (Korea) ................................................................................................................... 140
Power cord instructions ..................................................................................................................140
Laser safety .....................................................................................................................................140
Laser statement for Finland ........................................................................................................... 141
GS statement (Germany) ................................................................................................................ 142
Eurasian Conformity (Belarus, Kazakhstan, Russia) ......................................................................142
Glossary ....................................................................................................................................................... 143
Index ........................................................................................................................................................... 145
ENWW ix

1 Device basics
● Device features
● Device parts
ENWW 1

Device features
Print ● Prints letter-size pages at speeds up to 15 pages per minute (ppm) and A4-size pages at
speeds up to 14 ppm
● Prints at 600 dots per inch (dpi) and FastRes 1200 dpi
● Includes adjustable settings to optimize print quality
● Average yield for the standard black print cartridge is 2000 pages in accordance with ISO/IEC
19752. Actual yield depends on specific use.
Copy ● Copies at 300 dots per inch (dpi)
For more information, see Copy on page 41.
Memory ● Includes 32-megabyte (MB) random-access memory (RAM)
Paper handling ● Priority input tray holds up to 10 pages
● Tray 1 holds up to 150 sheets of print media or 10 envelopes
● Output bin holds up to 100 sheets of print media
Scan ● Provides 1200 pixels per inch (ppi) full-color scanning
For more information, see Scan on page 55.
Printer driver features ● FastRes 1200 produces 1200-dots-per-inch (dpi) print quality for fast, high-quality printing of
business text and graphics
Interface connections ● Includes a Hi-Speed USB 2.0 port
Environmental features ● ENERGY STAR®-qualified
Economical printing ● Provides N-up printing (printing more than one page on a sheet). See Printing multiple pages
on one sheet of paper on page 32 or Printing multiple pages on one sheet of paper
(Macintosh) on page 36.
● Provides an EconoMode setting, which uses less toner
Accessibility ● Online user guide is compatible with text screen-readers.
● Print cartridges can be installed and removed by using one hand.
● All doors and covers can be opened by using one hand.
2 Chapter 1 Device basics ENWW

Device parts
Before using the HP LaserJet M1005, familiarize yourself with the parts of the device.
Front view
1
2
3
4
5
6
1 Flatbed scanner cover
2 Control panel
3 Cartridge-door release
4 Output bin
5 Priority input tray
6 Tray 1
Back view
7
8
9
7 Hi-Speed USB 2.0 port
8 Power switch
9 Power receptacle
ENWW Device parts 3

Control panel
1
3
4
5
6
2
7
8
9
1 Control-panel display ● Shows status information, menus, and error messages
2 Left arrow button ● Navigates to the previous item in the list, or decreases the value of numeric items.
With some numeric items, pressing the button once decreases the value by 1,
while pressing and holding the button decreases the value by 10.
3 Menu/Enter/OK button ● Activates the control-panel menus
● Clears an error condition when the condition is clearable
● Saves the selected value for an item
● Performs the action that is associated with the item that is highlighted on the
control-panel display
4 Right arrow button ● Navigates to the next item in the list, or increases the value of numeric items. With
some numeric items, pressing the button once increases the value by 1, while
pressing and holding the button increases the value by 10.
5 Cancel button ● Cancels the current print, copy, or scan job in process and expels all of the active
pages from the paper path. The time that it takes to cancel the job depends on the
size of the print job. (Press the button only once.) Also clears continuable errors
that are associated with the canceled job.
● Exits the control-panel menus
6 More Copy Settings button ● Provides access to copy settings for the current copy job
7 Lighter/Darker button ● Provides access to copy contrast settings for the current copy job
8 # Copies button ● Provides a way to change the number of copies printed for a the current copy job
9 Start Copy button ● Starts a copy job
4 Chapter 1 Device basics ENWW

2 Software
● Minimum system requirements
● Supported operating systems
● Software installation
● Printer driver
● Software for Windows
● Software for Macintosh
ENWW 5

Minimum system requirements
In order to install and use the device software, your computer must meet the following minimum
requirements:
Windows requirements
● Pentium II (233 MHz) processor
● 64 MB of RAM
● 35 MB of disk space
● SVGA 800x600 16-bit color monitor
Macintosh requirements
● G3, G4, or G5 PowerPC processor
● 128 MB of RAM
● 30 to 50 MB of disk space
Supported operating systems
The device comes with software for the following operating systems:
● Windows XP
● Windows 2000
● Windows Server 2003 (printer driver only)
● Mac OS X V10.3 and later
6 Chapter 2 Software ENWW

Software installation
If the computer meets the recommended minimum requirements, the installation process includes the
following software.
● HP LaserJet Scan software program and driver
● Readiris OCR (not installed with other software; separate installation is required)
● Printer drivers (Windows and Mac)
● TWAIN driver (Mac)
ENWW Software installation 7

Printer driver
The device comes with software for Windows and Macintosh that allows the computer to communicate with
the device. This software is called a printer driver. Printer drivers provide access to device features, such as
printing on custom-sized paper, resizing documents, and inserting watermarks.
NOTE: The most recent drivers are available at www.hp.com. Depending on the configuration of Windows-
based computers, the installation program for the product software automatically checks the computer for
Internet access in order to obtain the latest drivers.
Printer-driver Help
Printer-driver Help is separate from program Help. The printer-driver help provides explanations for the
buttons, check boxes, and drop-down lists that are in the printer driver. It also includes instructions for
performing common printing tasks, such as printing on both sides, printing multiple pages on one sheet, and
printing the first page or covers on different paper.
Activate the printer-driver Help screens in one of the following ways:
Windows Macintosh
● In the printer driver Properties dialog box, click the Help
button.
● Press the F1 key on the computer keyboard.
● Click the question-mark symbol in the upper-right corner of
the printer driver.
● Right-click on any item in the driver, and then click What's
This?.
In the Print dialog box, click the ? button.

Changing printer-driver settings
Use one of the following methods to open the printer drivers from the computer in order to change settings:
Operating System To change the settings for all
print jobs until the software
program is closed
To change the print job default
settings (for example, select a
specific media type or size by
default)
To change the configuration
settings (for example, enable or
disable manual duplexing)
Windows 2000, XP,
and Server 2003
1. On the File menu in the
software program, click
Print.
2. Select the name of the
printer, and then click
Properties or Preferences.
The steps can vary; this procedure
is most common.
1. Click Start, click Settings,
and then click Printers or
Printers and Faxes.
2. Right-click the printer icon,
and then select Printing
Preferences.
1. Click Start, click Settings,
and then click Printers or
Printers and Faxes.
2. Right-click the printer icon,
and then select Properties.
3. Click the Device Settings
tab.
Mac OS X V10.3 and
Mac OS X V10.4
1. On the File menu, click Print.
2. Change the settings that you
want on the various pop-up
menus.
1. On the File menu, click Print.
2. Change the settings that you
want on the various pop-up
menus.
3. On the Presets pop-up
menu, click Save as and type
a name for the preset.
These settings are saved in the
Presets menu. To use the new
settings, you must select the
saved preset option every time
you open a program and print.
1. Open Printer Setup Utility
by selecting the hard drive,
clicking Applications,
clicking Utilities, then
double-clicking Printer
Setup Utility.
2. Click on the print queue.
3. On the Printers menu, click
Show Info.
4. Click the Installable Options
menu.
ENWW Printer driver 9

Software for Windows
See the getting started guide for installation instructions, and see the Readme file for the latest software
information.
HP LaserJet Scan software
The software CD includes the HP LaserJet Scan software. See the Readme file that is provided on the CD for
additional included software and for supported languages.
Installing Windows device software
Insert the software CD that came with the printer into the computer CD-ROM drive. Follow the on-screen
installation instructions.
NOTE: If the Welcome screen does not open, click Start on the Windows task bar, click Run, type Z:
setup (where Z is your CD drive letter), and click OK.
Uninstalling Windows device software
1. Click Start, and then click All Programs.
2. Click HP, and then click HP LaserJet M1005 MFP.
3. Click Uninstall HP LaserJet M1005 MFP, and then follow the onscreen instructions to remove the
software.

Software for Macintosh
This section describes how to install Macintosh printing system software.
Installing Macintosh device software
1. Connect a USB cable between the USB port on the printer and the USB port on the computer. Use a
standard 2-meter (6.56-foot) USB cable.
2. Insert the printer CD into the CD-ROM drive and run the installer.
The Printer Setup Utility should automatically launch. If it does not launch, continue to the next step.
3. Double-click the hard drive icon on the desktop.
4. Open the Applications folder, and then open the Utilities folder.
5. Double-click Printer Setup Utility, and then follow the onscreen instructions to install the software.
Uninstalling Macintosh device software
1. Double-click the hard drive icon on the desktop.
2. Open the Applications folder, and then open the Utilities folder.
3. Double-click Printer Setup Utility.
4. In the Printer Setup Utility, select the device, and then click Delete on the toolbar.
ENWW Software for Macintosh 11

3 Media specifications
● General guidelines
● Choosing paper and other media
● Guidelines for using media
● Supported media weights and sizes
● Printing and storage environment
ENWW 13

General guidelines
Some media might meet all of the guidelines in this manual and still not produce satisfactory results. This
problem might be the result of improper handling, unacceptable temperature and humidity levels, or other
variables over which HP has no control.
Before purchasing large quantities of print media, always test a sample and make sure that the print media
meets the requirements specified in this user guide and in the HP LaserJet Printer Family Print Media Guide,
which you can view on the Web at www.hp.com/support/ljpaperguide. For ordering information, see
Accessories and ordering information on page 101.
CAUTION: Using media that does not meet HP specifications can cause problems for the device, requiring
repair. This repair is not covered by the HP warranty or service agreements.
The device accepts a variety of media, such as cut-sheet paper (including up to 100% recycled-fiber-content
paper), envelopes, labels, transparencies, LaserJet glossy paper, HP LaserJet Tough paper, and custom-size
paper. Properties such as weight, composition, grain, and moisture content are important factors that affect
performance and output quality. Media that does not meet the guidelines outlined in this manual can cause
the following problems:
● Poor print quality
● Increased jams
● Premature wear on the device, requiring repair
Choosing paper and other media
Properties such as weight, grain, and moisture content are important factors that affect performance and
quality. To achieve the best possible print quality, only use high-quality media that is designed for laser
printers. See Guidelines for using media on page 16 for detailed paper and media specifications.
NOTE: Always test a sample of the media before you purchase large quantities. Your media supplier should
understand the requirements specified in the HP LaserJet Printer Family Print Media Guide (HP part number
5963-7863). See Guidelines for using media on page 16 for more information.
HP media
HP recommends that you use HP LaserJet media in the device.
Media to avoid
The device can handle many types of media. Using media that is outside the specifications degrades print
quality and increases the chance of jams occurring.
● Do not use media that is too rough.
● Do not use media that contains cutouts or perforations other than standard 3-hole punched paper.
● Do not use multipart forms.
● Do not use paper that contains a watermark if you are printing solid patterns.
14 Chapter 3 Media specifications ENWW

Media that can damage the device
In rare circumstances media can damage the device. Avoid the following types of media to prevent possible
damage:
● Do not use media with staples attached.
● Do not use transparencies designed for inkjet printers or other low-temperature printers. Use only
transparencies that are specified for use with HP LaserJet printers.
● Do not use photo paper intended for inkjet printers.
● Do not use paper that is embossed or coated and is not designed for the temperature of the image-
fuser. Select media that can tolerate temperatures of 200°C (392°F) for 0.1 second. HP manufactures a
media that is designed for the device.
● Do not use letterhead paper that was produced with low-temperature dyes or thermography.
Preprinted forms or letterhead must use inks that can tolerate temperatures of 200°C (392°F) for
0.1 second.
● Do not use any media that produces emissions, or that melts, offsets, or discolors when exposed to
200°C (392°F) for 0.1 second.
To order HP LaserJet printing supplies, go to www.hp.com/go/ljsupplies in the U.S. or to www.hp.com/ghp/
buyonline.html/ worldwide.
ENWW Choosing paper and other media 15

Guidelines for using media
The following sections provide guidelines and instructions for printing on transparencies, envelopes, and
other special media. Guidelines and specifications are included to help you select media that optimizes print
quality and avoid media that can cause jams or damage the device.
Paper
For best results, use conventional 80-g/m2 or 20-lb paper. Make sure that the paper is of good quality and
free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges.
If you are unsure about what type of paper you are loading (such as bond or recycled), check the label on the
package of paper.
Some paper causes print quality problems, jamming, or damage to the device.
Symptom Problem with paper Solution
Poor print quality or toner adhesion
Problems with feeding
Too moist, too rough, too smooth, or
embossed
Try another kind of paper that has a
smoothness rating of 100-250 Sheffield
and has 4-6 % moisture content.
Check the device and make sure that the
appropriate media type has been selected.
Dropouts, jamming, or curl Stored improperly Store paper flat in its moisture-proof
wrapping.
Increased gray background shading Might be too heavy Use lighter paper.
Excessive curl
Problems with feeding
Too moist, wrong grain direction, or short-
grain construction
Use long-grain paper.
Check the device and make sure that the
appropriate media type has been selected.
Jamming or damage to device Cutouts or perforations Do not use paper with cutouts or
perforations.
Problems with feeding Ragged edges Use good quality paper.
NOTE: The device uses heat and pressure to fuse toner to the paper. Make sure that any colored paper or
preprinted forms use inks that are compatible with the fuser temperature of 200°C (392°F) for 0.1 second.
Do not use letterhead that is printed with low-temperature inks, such as those used in some types of
thermography.
Do not use raised letterhead.
Do not use transparencies that are designed for inkjet printers or other low-temperature printers. Use only
transparencies that are specified for use with HP LaserJet printers.

Colored paper
● Colored paper should be of the same high quality as white xerographic paper.
● Pigments used must be able to withstand the fuser temperature of 200°C (392°F) for 0.1 second
without deterioration.
● Do not use paper with a colored coating that was added after the paper was produced.
Custom-size media
Use the main input tray for multiple sheets. See Supported media weights and sizes on page 21 for the
supported media sizes.
CAUTION: Make sure that the sheets are not stuck together before you load them.
Labels
HP recommends that you print labels from the priority input tray. See Loading media on page 24 for more
information.
CAUTION: Do not feed a sheet of labels through the device more than once. The adhesive degrades and
might damage the device.
Label construction
When selecting labels, consider the quality of the following components:
● Adhesives: The adhesive material should be stable at 200°C (392°F), the maximum fuser temperature.
● Arrangement: Only use labels with no exposed backing between them. Labels can peel off sheets that
have spaces between the labels, causing serious jams.
● Curl: Before printing, labels must lie flat with no more than 13 mm (0.5 inch) of curl in any direction.
● Condition: Do not use labels with wrinkles, bubbles, or other indications of separation.
Transparencies
Transparencies must be able to withstand 200°C (392°F), the maximum fuser temperature.
CAUTION: You can print transparencies from the 150-sheet tray (tray 1). However, do not load more than
75 transparencies at one time into the tray.
ENWW Guidelines for using media 17

Envelopes
HP recommends that you print envelopes from the priority input tray. See Loading media on page 24 for
more information.
Envelope construction
Envelope construction is critical. Envelope fold lines can vary considerably, not only between manufacturers,
but also within a box from the same manufacturer. Successful printing on envelopes depends upon the
quality of the envelopes. When selecting envelopes, consider the following components:
● Weight: The weight of the envelope paper should not exceed 90 g/m2
(24 lb), or jamming might result.
● Construction: Before printing, envelopes should lie flat with less than 6 mm (0.25 inch) of curl, and
should not contain air. Envelopes that trap air can cause problems. Do not use envelopes that contain
clasps, snaps, tie strings, transparent windows, holes, perforations, cutouts, synthetic materials,
stamping, or embossing. Do not use envelopes with adhesives that require pressure to seal them.
● Condition: Make sure that the envelopes are not wrinkled, nicked, or otherwise damaged. Make sure
that the envelopes do not have any exposed adhesive.
Envelopes with double-side seams
An envelope with double-side-seam construction has vertical seams at both ends of the envelope rather than
diagonal seams. This style might be more likely to wrinkle. Make sure that the seam extends all the way to
the corner of the envelope as shown in the following illustration:
1
2
1 Acceptable envelope construction
2 Unacceptable envelope construction

Envelopes with adhesive strips or flaps
Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use
adhesives compatible with the heat and pressure in the device: 200°C (392°F). The extra flaps and strips
might cause wrinkling, creasing, or jams.
Envelope storage
Proper storage of envelopes contributes to good print quality. You should store envelopes flat. If air is
trapped in an envelope, creating an air bubble, the envelope might wrinkle during printing.
Card stock and heavy media
You can print many types of card stock from the input tray, including index cards and postcards. Some card
stock performs better than others because its construction is better suited for feeding through a laser
printer.
For optimum performance, do not use paper heavier than 157 g/m2
(42 lb). Paper that is too heavy might
cause misfeeds, stacking problems, jams, poor toner fusing, poor print quality, or excessive mechanical wear.
NOTE: You might be able to print on heavier paper if you do not fill the input tray to capacity and if you use
paper with a smoothness rating of 100-180 Sheffield.
In either the software program or the printer driver, select Heavy (106 g/m2
to 163 g/m2
; 28- to 43-lb bond)
or Cardstock (135 g/m2
to 216 g/m2
; 50- to 80-lb cover) as the media type, or print from a tray that is
configured for heavy paper. Because this setting affects all print jobs, it is important to return the device back
to its original settings after the job has printed.
Card stock construction
● Smoothness: 135-157 g/m2 (36-42 lb) card stock should have a smoothness rating of
100-180 Sheffield. 60-135 g/m2 (16-36 lb) card stock should have a smoothness rating of
100-250 Sheffield.
● Construction: Card stock should lie flat with less than 5 mm (0.2 inch) of curl.
● Condition: Make sure that the card stock is not wrinkled, nicked, or otherwise damaged.
Card stock guidelines
● Set margins at least 2 mm (0.08 inch) away from the edges.
● Use tray 1 for card stock (135 g/m2
to 216 g/m2
; 50- to 80-lb cover).
ENWW Guidelines for using media 19

Letterhead and preprinted forms
Letterhead is premium paper that often has a watermark, sometimes uses cotton fiber, and is available in a
wide range of colors and finishes with matching envelopes. Preprinted forms can be made of a broad
spectrum of paper types ranging from recycled to premium.
Many manufacturers now design these grades of paper with properties optimized for laser printing and
advertise the paper as laser compatible or laser guaranteed. Some of the rougher surface finishes, such as
cockle, laid, or linen, might require the special fuser modes that are available on some printer models to
achieve adequate toner adhesion.
NOTE: Some page-to-page variation is normal when printing with laser printers. This variation cannot be
observed when printing on plain paper. However, this variation is obvious when printing on preprinted forms
because the lines and boxes are already placed on the page.
To avoid problems when using preprinted forms, embossed paper, and letterhead, observe the following
guidelines:
● Avoid using low-temperature inks (the kind used with some types of thermography).
● Use preprinted forms and letterhead paper that have been printed by offset lithography or engraving.
● Use forms that have been created with heat-resistant inks that will not melt, vaporize, or release
emissions when heated to 200°C (392°F) for 0.1 second. Typically, oxidation-set or oil-based inks meet
this requirement.
● When the form is preprinted, be careful not to change the moisture content of the paper, and do not use
materials that change the paper's electrical or handling properties. Seal the forms in moisture-proof
wrap to prevent moisture changes during storage.
● Avoid processing preprinted forms that have a finish or coating.
● Avoid using heavily embossed or raised-letterhead papers.
● Avoid papers that have heavily textured surfaces.
● Avoid using offset powders or other materials that prevent printed forms from sticking together.
NOTE: To print a single-page cover letter on letterhead, followed by a multiple-page document, feed the
letterhead face up in the priority input tray, and load the standard paper in the main input tray (tray 1). The
device automatically prints from the priority input tray first.

Supported media weights and sizes
For optimum results, use conventional 80 to 90 g/m2
(20 to 24 lb) photocopy paper. Verify that the paper is
of good quality and is free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, curls, and bent edges.
NOTE: The device supports a wide range of standard and custom sizes of print media. The capacity of trays
and bins can vary depending on media weight and thickness and on environmental conditions. Use only
transparencies that are designed for use with HP LaserJet printers. Inkjet and monochrome transparencies
are not supported for the device.
Table 3-1 Priority input tray specifications
Media Dimensions1
Weight Capacity2
Paper Minimum: 89 x 44 mm (3.5 x 1.75
inches)
42 to 260 g/m2
(11 to 69 lb) Up to 10 sheets of 80 g/m2
or 20 lb
paper
Maximum: 216 x 356 mm (8.5 x
14 inches)
HP Cover paper3
Same as the preceding listed
minimum and maximum sizes
203 g/m2
(75 lb cover) 1 sheet
Transparencies and opaque film Thickness: 0.10 to 0.13 mm (3.9 to
5.1 mils)
1 transparency
Labels4
Thickness: up to 0.23 mm (up to 9
mils)
1 sheet of labels
Envelopes Up to 90 g/m2
(16 to 24 lb) Up to 10
1 The device supports a wide range of standard and custom sizes of print media. Check the printer driver for supported sizes.
2 Capacity can vary depending on media weight and thickness, and environmental conditions.
3 HP does not guarantee results when printing with other types of heavy paper.
4 Smoothness: 100 to 250 (Sheffield).
Table 3-2 Tray 1 specifications
Media Dimensions1
Weight Capacity2
Minimum size 76 x 127 mm (3 x 5 inches) 60 to 163 g/m2
(16 to 43 lb) 150 sheets of 80 g/m2
(20 lb)
paper
Maximum size 216 x 356 mm (8.5 x 14 inches)
Letter 216 x 279 mm (8.5 x 11 inches)
A4 210 x 297 mm (8.3 x 11.7 inches)
Legal 216 x 356 mm (8.5 x 14 inches)
A5 148 x 210 mm (5.8 x 8.3 inches)
B5 (ISO) 176 x 250 mm (6.9 x 9.9 inches)
B5 (JIS) 182 x 257 mm (7.2 x 10 inches)
Executive 191 x 267 mm (7.3 x 10.5 inches)
8.5 x 13 inches 216 x 330 mm (8.5 x 13 inches)
1 The device supports a wide range of standard sizes of print media. Check the printer driver for supported sizes.
2 Capacity can vary depending on the media weight and thickness, and environmental conditions.
ENWW Supported media weights and sizes 21

Printing and storage environment
Ideally, the printing and media-storage environment should be at or near room temperature, and not too dry
or too humid. Remember that paper absorbs and loses moisture rapidly.
Heat works with humidity to damage paper. Heat causes the moisture in paper to evaporate, while cold
causes it to condense on the sheets. Heating systems and air conditioners remove most of the humidity from
a room. As paper is opened and used, it loses moisture, causing streaks and smudging. Humid weather or
water coolers can cause the humidity to increase in a room. As paper is opened and used it absorbs any
excess moisture, causing light print and dropouts. Also, as paper loses and gains moisture it can distort. This
issue can cause jams.
As a result, paper storage and handling are as important as the paper-making process itself. Paper storage
environmental conditions directly affect the feed operation and print quality.
Care should be taken not to purchase more paper than can be easily used in a short time (about three
months). Paper stored for long periods can experience heat and moisture extremes, which can cause
damage. Planning is important to prevent damage to a large supply of paper.
Unopened paper in sealed reams can remain stable for several months before use. Opened packages of
paper have more potential for environmental damage, especially if they are not wrapped with a moisture-
proof barrier.
The media-storage environment should be maintained to ensure optimum performance. The required
condition is 20° to 24°C (68° to 75°F), with a relative humidity of 45% to 55%. The following guidelines are
helpful when evaluating the storage environment:
● Print media should be stored at or near room temperature.
● The air should not be too dry or too humid.
● The best way to store an opened ream of paper is to rewrap it tightly in its moisture-proof wrapping. If
the device environment is subject to extremes, unwrap only the amount of paper to be used during the
day's operation to prevent unwanted moisture changes.
● Avoid storing paper and print media near heating and air conditioning vents or near windows and doors
that are frequently open.

4 Using the device
● Loading media
● Controlling print jobs
● Using the device control panel
ENWW 23

Loading media
The following sections describe how to load media into the different input trays.
CAUTION: Printing on wrinkled, folded, or damaged media can cause jams. See Guidelines for using media
on page 16 for more information.
Loading documents to copy or scan
Use these instructions to load originals into the device for scanning.
1. Lift the flatbed scanner cover.
2. Place the original document face-down on the flatbed scanner with the upper-left corner of the
document at the lower-right corner of the glass.
3. Gently close the lid.
The document is ready to be copied or scanned.
Loading input trays
Priority input tray
The priority input tray on the HP LaserJet M1005 MFP holds up to 10 sheets of media up to 80 g/m2
(20 lb) in
weight or one envelope, transparency, or card. Load media with the top forward and the side to be printed
facing up. To prevent jams and skewing, always adjust the side media guides before feeding the media.
24 Chapter 4 Using the device ENWW

Main input tray (tray 1)
The main input tray holds up to 150 pages of 80 g/m2
or 20 lb paper or fewer pages of heavier media (15 mm
(0.6 in) or less stack height). Load media with the top forward and the side to be printed facing down. To
prevent jams and skewing, always adjust the side and rear media guides.
NOTE: When you add new media, make sure that you remove all of the media from the input tray and
straighten the stack of new media. This helps to prevent multiple sheets of media from feeding into the
device, which can cause jams.
ENWW Loading media 25

Controlling print jobs
This section provides basic printing instructions. When making changes to printing settings, follow the
hierarchy of how changes are prioritized.
NOTE: The names of commands and dialog boxes might vary depending on your software program.
Print-settings priorities
When making changes to printing settings, follow the hierarchy of how changes are prioritized. (Note that the
names of commands and dialog boxes might vary depending on your software program.)
● Page Setup dialog box: This dialog box opens when you click Page Setup or a similar command on the
File menu in your software program. This dialog box is part of the program in which you are working.
Settings that are changed here override settings that are changed anywhere else.
● Print dialog box: This dialog box opens when you click Print, Print Setup, or a similar command on the
File menu in your software program. It is also part of the program, but it has a lower priority than the
Page Setup dialog box. Settings that are changed in the Print dialog box do not override settings that
are changed in the Page Setup dialog box. Settings that are changed here do override settings that are
changed in the printer driver.
● Printer driver: The printer driver opens when you click Properties in the Print dialog box. Settings that
are changed here do not override settings that are changed anywhere else. (For Macintosh, the printer
driver settings are integrated into the Print dialog box.)
Selecting a source
You can print by source (tray) or by type or size. To print by source, follow these steps. For Macintosh
operating systems, types and sizes are grouped together under the Paper Source pop-up menu.
● Windows: In the Print dialog box in your software program, select the Source (tray), if possible.
Otherwise, select a tray from the Source is field from the Paper tab in your printer driver.
● Mac OS X V10.3 and later: From the Print dialog box, select the tray or type of media on the Paper pop-
up menu.
Selecting a type or size
You can print by source (tray) or by type or size. If you are printing on special print media, such as heavy
paper, it is important to print by type to achieve good results. To print by type or size, follow these steps. For
Macintosh operating systems, types and sizes are all grouped together under the Paper Source pop-up
menu.
● Windows: In the printer driver, select a type in the Type is field of the Paper tab. Or, select a size from
the Size is field. For some paper, such as letterhead, you select both a type and size.
● Mac OS X V10.3 and later: In the Print dialog box, select the tray or type of media on the Paper pop-up
menu.

Using the device control panel
You can configure settings at the control panel.
Changing the control-panel display language
Use this procedure to print reports or to show messages on the device control-panel display in a language
other than the default for your country/region.
1. Press Menu/Enter.
2. Use the < or the > button to select System setup, and then press Menu/Enter.
3. Use the < or the > button to select Language, and then press Menu/Enter.
4. Use the < or the > button to select the language that you want.
5. Press Menu/Enter to save the selection.
Changing the default media size and type
Set the size and type of media that you usually load in the input tray. The device uses these settings for
copying and printing.
To change the default media size
3. Use the < or the > button to select Paper setup, and then press Menu/Enter.
4. Use the < or the > button to select Def. paper size, and then press Menu/Enter.
5. Use the < or the > button to select the size.
ENWW Using the device control panel 27

To change the default media type
4. Use the < or the > button to select Def. paper type, and then press Menu/Enter.
5. Use the < or the > button to select the type.

5 Printing
This section provides information about common printing tasks.
● Using features in the Windows printer driver
● Using features in the Macintosh printer driver
● Printing on special media
● Using archive print
● Canceling a print job
ENWW 29

Using features in the Windows printer driver
When you print from a software program, many of the product features are available from the printer driver.
For complete information about the features that are available in the printer driver, see the printer-driver
Help. The following features are described in this section:
● Creating and using quick sets
● Creating and using watermarks
● Resizing documents
● Setting a custom paper size from the printer driver
● Using different paper and printing covers
● Printing a blank first page or last page
● Printing multiple pages on one sheet of paper
● Printing on both sides
NOTE: Settings in the printer driver and software program generally override control-panel settings.
Software-program settings generally override printer-driver settings.
Creating and using quick sets
Use quick sets to save the current driver settings for reuse. For example, you can save the page-orientation,
print-on-both-sides, and paper-source settings in a quick set. Quick sets are available on most printer-driver
tabs. You can save up to 10 Print Task Quick Sets.
NOTE: The printer driver might report that 10 Print Task Quick Sets have been defined when fewer than 10
are visible. Some predefined Print Task Quick Sets, which do not apply to your product, might be included and
are counted in the total number.
To create a quick set
1. Open the printer driver (see Changing printer-driver settings on page 9).
2. Select the print settings that you want to use.
3. In the Quick Sets box, type a name for the selected settings (for example "Quarterly Report" or "My
Project Status").
4. Click Save.
To use quick sets
2. Select the quick set that you want to use from the Quick Sets drop-down list.
3. Click OK. The product is now set to print according to the saved settings in the quick set.
NOTE: To restore printer-driver default settings, select Default Print Settings from the Quick Sets drop-
down list.
30 Chapter 5 Printing ENWW

Creating and using watermarks
A watermark is a notice, such as "Confidential," that is printed in the background of each page of a document.
To use an existing watermark
2. From the Effects tab, click the Watermarks drop-down list.
3. Click the watermark that you want to use.
4. If you want the watermark to appear only on the first page of the document, click First Page Only.
5. Click OK. The product is now set to print the watermark that you have selected.
To remove the watermark, click (none) in the Watermarks drop-down list.
Resizing documents
Use the document resizing options to scale a document to a percentage of its normal size. You can also
choose to print a document on a different size paper, with or without scaling.
To reduce or enlarge a document
2. On the Effects tab, next to % of normal size, type the percentage by which you want to reduce or
enlarge your document.
You can also use the scroll bar to adjust the reduce or enlarge percentage.
3. Click OK. The product is now set to scale the document to the reduce or enlarge percentage that you
selected.
To print a document onto a different paper size
2. On the Effects tab, click Print Document On.
3. Select the target paper size to print on.
4. To print the document on the target paper size without scaling it to fit, make sure that the Scale to Fit
option is not selected.
5. Click OK. The product is now set to print the document as you specified.
ENWW Using features in the Windows printer driver 31

Setting a custom paper size from the printer driver
To set a custom paper size
2. On the Paper/Quality tab, click Custom.
3. On the Custom Paper Size window, type the name of the custom paper size.
4. Type the paper-size length and width. If you type a size that is too small or too large, the driver
automatically adjusts the size to the minimum or maximum size that is allowed.
5. If necessary, click the button to change the unit of measure between millimeters and inches.
6. Click Save.
7. Click Close. The product is now set to print the document on the custom-size paper that you selected.
The name that you saved appears in the paper-size list for future use.
Using different paper and printing covers
Follow these instructions for printing a first page that is different from other pages in the print job.
2. On the Paper/Quality tab, select the appropriate paper for the first page of the print job.
3. Click Use different paper.
4. In the list box, click the pages or covers that you want to print on different paper.
5. To print front or back covers, you must also select Add Blank or Preprinted Cover.
-or-
Select the appropriate paper type or source for the other pages of the print job. The product is now set
to print the document on the paper that you selected.
NOTE: The paper size must be the same for all pages of the print job.
Printing a blank first page or last page
2. On the Paper/Quality tab, click Use different paper.
3. In the list box, click Front Cover or Back Cover.
4. Click Add Blank or Preprinted Cover.
Printing multiple pages on one sheet of paper
You can print more than one page on a single sheet of paper. This feature is available in some drivers and
provides a cost-effective way to print draft pages.
To print more than one page on a sheet of paper, look for a layout or pages-per-sheet option in the driver.
(This is sometimes called 2-up, 4-up, or n-up printing.)

2. Click the Finishing tab.
3. In the section for Document Options, select the number of pages that you want to print on each sheet
(1, 2, 4, 6, 9, or 16).
4. If the number of pages is greater than 1, select the correct options for Print Page Borders and Page
Order.
● Click Print Page Borders if you want to print a border around each page on the sheet.
● Click Page Order to select the order and placement of the pages on the sheet.
5. Click OK. The product is now set to print the number of pages per sheet that you have selected.
Printing on both sides
NOTE: The printer driver also contains instructions and graphics for manually duplexing.
1. In the software program, open the device properties (printer driver).
2. On the Finishing tab, select Print on Both Sides (Manually).
NOTE: If the Print on Both Sides option is dimmed or unavailable, open the device properties (printer
driver). On the Device Settings tab or the Configure tab, select Allow Manual Duplexing, and then click
OK. Repeat steps 1 and 2.
3. Print the document.
4. After one side has been printed, remove the remaining media from the input tray, and set it aside until
after you finish your manual duplexing job.
ENWW Using features in the Windows printer driver 33

5. Without changing the orientation, remove the printed stack from the output bin, and then straighten
the stack.
6. Maintaining the same orientation, place the stack of media in the input tray again. The printed side
should be facing down with the top edge feeding into the device first.
7. On the device control panel, click OK and wait for the second side to print.

Using features in the Macintosh printer driver
When you print from a software program, many of the features are available from the printer driver. For
complete information about the features that are available in the printer driver, see the printer-driver Help.
The following features are described in this section:
● Creating and using presets
● Printing a cover page (Macintosh)
● Printing multiple pages on one sheet of paper (Macintosh)
● Printing on both sides (Macintosh)
NOTE: Settings in the printer driver and software program generally override control-panel settings.
Software-program settings generally override printer-driver settings.
Creating and using presets
Use presets to save the current driver settings for reuse. For example, you can save the page orientation,
print-on-both-sides feature, and paper-type settings in a preset.
To create a preset
2. Select the print settings that you want to use.
3. In the Presets box, click Save As..., and type a name for the preset (for example "Quarterly Report" or
"My Project Status").
4. Click OK.
To use presets
2. In the Presets menu, select the preset that you want to use.
NOTE: To restore printer-driver default settings, select Standard from the Presets pop-up menu.
ENWW Using features in the Macintosh printer driver 35

Printing a cover page (Macintosh)
If you want to, you can print a separate cover page for your document that includes a message (such as
“Confidential”).
2. On the Cover Page pop-up menu, select whether to print the cover page Before Document or After
Document.
3. If you are using Mac OS X V10.3 or Mac OS X V10.4, in the Cover Page Type pop-up menu, select the
message that you want to print on the cover page.
NOTE: To print a blank cover page, select Standard as the Cover Page Type.
Printing multiple pages on one sheet of paper (Macintosh)
You can print more than one page on a single sheet of paper. This feature provides a cost-effective way to
print draft pages.
2. Click the Layout pop-up menu.
3. Next to Pages per Sheet, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9,
or 16).
4. If the number of pages is greater than 1, next to Layout Direction, select the order and placement of
the pages on the sheet.
5. Next to Borders, select the type of border to print around each page on the sheet.

Printing on both sides (Macintosh)
1. On the Print dialog, select Manual Duplex.
2. In the Manual Duplex area, select Print on Both Sides (Manually).
4. After one side has been printed, remove the remaining media from the input tray, and set it aside until
after you finish your manual duplexing job.
5. Without changing the orientation, remove the printed stack from the output bin, and then straighten
the stack.
6. Maintaining the same orientation, place the stack of media in the input tray again. The printed side
should be facing down with the top edge feeding into the device first.
7. On the device control-panel, click OK and wait for the second side to print.
ENWW Using features in the Macintosh printer driver 37

Printing on special media
Make sure that the paper or print media that you are using meets HP specifications. See Media specifications
on page 13. Generally, smoother paper provides better results.
1. Open the media input tray and remove any media.
2. Load the media. Make sure that the top of the media is forward and the side to be printed on is facing
up.
3. Adjust the media guides to the length and width of the media.
4. For Windows printer drivers, on the Paper tab or the Paper/Quality tab, select your media type from
the Type is: drop-down list.
For Macintosh printer drivers, on the Paper/Quality tab or the Paper tab (the Paper Type/Quality tab
for some Macintosh drivers), select your media type.
CAUTION: Be sure to set the correct media type in the device settings. The device adjusts the fuser
temperature according to the media type setting. When printing on special media such as
transparencies or labels, this adjustment prevents the fuser from damaging the media as it passes
through the device.
Using archive print
Archive print produces output that reduces toner smearing and dusting. Use archive print to create
documents that you want to preserve.
1. On the device control panel, press Menu/Enter.
2. Use the < or the > button to select Service, and then press Menu/Enter.
3. Use the < or the > button to select Archive print, select On or Off, and then press Menu/Enter.

Canceling a print job
If a print job is currently printing, you can cancel it by pressing Cancel on the device control panel.
CAUTION: Pressing Cancel clears the job that the device is currently processing. If more than one process is
running, pressing Cancel clears the process that currently appears on the control panel.
You can also cancel a print job from a software program or a print queue.
To stop the print job immediately, remove the remaining print media from the device. After printing stops,
use one of the following options:
● Device control panel: To cancel the print job, press and release Cancel on the control panel.
● Software program: Typically, a dialog box appears briefly on the computer screen, allowing you to
cancel the print job.
● Windows print queue: If a print job is waiting in a print queue (computer memory) or print spooler,
delete the job there.
◦ Windows 2000: Go to the Printer dialog box. Click Start, click Settings, and then click Printers.
Double-click the device icon to open the window, select your print job, and then click Delete.
◦ Windows XP: Click Start, and then click Printers and Faxes. Double-click the icon for the device to
open the window, right-click the print job that you want to cancel, and then click Cancel.
● Macintosh print queue: Open the print queue by double-clicking the device icon in the dock. Then
highlight the print job and click Delete.
ENWW Canceling a print job 39

6 Copy
● Starting a copy job
● Canceling a copy job
● Adjusting the copy quality
● Adjusting the lighter/darker (contrast) setting
● Reducing or enlarging copies
● Changing the number of copies
● Copying onto media of different types and sizes
● Copying two-sided documents
● Copying photos and books
● Viewing copy settings
ENWW 41

Starting a copy job
To make copies with the device, use the following instructions.
1. Lift the scanner lid, and then load your document face-down (one page at a time) with the upper-left
corner of the document located in the lower-right corner of the scanner glass.
2. Press Start Copy on the device control panel to start copying.
3. Repeat the process for each copy.
For more detailed instructions about loading documents to copy, see Loading documents to copy or scan
on page 24.
Canceling a copy job
To cancel a copy job, press Cancel on the device control panel. If more than one process is running, pressing
Cancel clears the process that currently appears on the control-panel display.
NOTE: If you cancel a copy job, remove the document from the flatbed scanner.
Adjusting the copy quality
Five copy-quality settings are available: Draft,Text, Mixed, Film photo, and Picture.
● Text: This setting is the best for items that contain mostly text. This is the default setting.
● Film photo: This setting is the best for photographs.
● Picture: This setting is the best for graphics.
● Mixed: This setting is the best for documents that include both text and graphics.
● Draft: This setting is the best for conserving toner.
42 Chapter 6 Copy ENWW

To adjust the copy quality for the current job
1. On the device control panel, press More Copy Settings twice to see the current quality setting for the
copy.
2. Use the < or the > button to scroll through the quality setting options.
3. Select a setting, and then press Start Copy to save the selection and immediately start the copy job, or
press Menu/Enter to save the selection without starting the job.
NOTE: The change in the setting remains active for about two minutes after the copy job has been
completed. During this time, Settings=Custom appears on the device control-panel display.
To adjust the default copy quality
2. Use the < or the > button to select Copy setup, and then press Menu/Enter.
3. Press Menu/Enter to select Default Quality.
4. Use the < or the > button to scroll through the choices.
ENWW Adjusting the copy quality 43

Adjusting the lighter/darker (contrast) setting
The lighter/darker setting affects the lightness or darkness (contrast) of the copy. Use the following
procedure to change the contrast for the current copy job only.
To adjust the lighter/darker setting for the current job
1. On the device control panel, press Lighter/Darker to see the current contrast setting.
2. Use the < or the > button to adjust the setting. Move the slider to the left to make the copy lighter than
the original, or move the slider to the right to make the copy darker than the original.
3. Press Start Copy to save the selection and immediately start the copy job, or press Menu/Enter to save
the selection without starting the job.
To adjust the default lighter/darker setting
NOTE: The default lighter/darker setting affects all copy jobs.
3. Use the < or the > button to select Def. Light/dark, and then press Menu/Enter.
4. Use the < or the > button to adjust the setting. Move the slider to the left to make all of the copies
lighter than the original, or move the slider to the right to make all of the copies darker than the
original.

Reducing or enlarging copies
The device can reduce copies to as little as 25% of the original size or enlarge copies to as much as 400% of
the original size.
Reduction/enlargement settings
● Original=100%
● A4 > Ltr=94%
● Ltr > A4=97%
● Full page=91%
● 2 pages/sheet
● 4 pages/sheet
● Custom: 25-400%
NOTE: For information about using the 2 pages/sheet or 4 pages/sheet setting, see Copying multiple
pages on one sheet of paper on page 46.
Adjusting the copy size
To reduce or enlarge copies for the current job
1. On the device control panel, press More Copy Settings.
2. Use the < or the > button to select Reduce/Enlarge, and then press Menu/Enter.
3. Use the < or the > button to select the size to which you would like to reduce or enlarge the copies in
this job.
NOTE: If you select Custom: 25-400%, use the < or the > button to adjust the percentage.
4. Press Start Copy to save the selection and immediately start the copy job, or press Menu/Enter to save
the selection without starting the job.
You must change the default media size in the media input tray to match the output size, or part of your copy
might be cut off.
To adjust the default copy size
NOTE: The default copy size is the size to which copies are normally reduced or enlarged. If you keep the
factory default size setting of Original=100%, all copies will be the same size as the original document.
3. Use the < or the > button to select Def. Reduce/Enlrg, and then press Menu/Enter.
4. Use the < or the > button to select the option for how you normally want to reduce or enlarge copies.
ENWW Reducing or enlarging copies 45

NOTE: If you select Custom: 25-400%, type in the percentage of the original size that you normally
want for copies.
If you select 2 pages/sheet or 4 pages/sheet, select the orientation (portrait or landscape).
Copying multiple pages on one sheet of paper
1. On the device control panel, press More Copy Settings.
2. Use the < or the > button to select Reduce/Enlarge, and then press Menu/Enter.
3. Use the < or the > button to select 2 pages/sheet or 4 pages/sheet, and then press Menu/Enter.
4. Use the < or the > button to select Portrait or Landscape, and then press Start Copy.
5. Wait for the scanner to stop scanning. The Next Page [OK] to Continue message appears.
6. Remove the original from the flatbed scanner, put the next original onto the scanner, and then close the
lid.
7. Press OK.
● If you selected 2 pages/sheet, the device prints the copy with two original pages on one page.
● If you selected 4 pages/sheet, repeat steps 6 and 7 two more times. The device prints the copy
with four original pages on one page
You must change the default media size in the media input tray to match the output size, or part of your copy
might be cut off.

Changing the number of copies
You can choose to have the default number of copies be any number from 1 to 99.
To change the number of copies for the current job
1. On the device control panel, press # Copies.
2. Use the < or the > button to adjust the number of copies, and then press Menu/Enter.
3. Press Start Copy.
To change the default number of copies
3. Use the < or the > button to select Def. # of copies, and then press Menu/Enter.
4. Use the < or the > button to adjust the number of copies (between 1 and 99) that you want as the
default.
NOTE: The factory-set default for the number of copies is 1.
ENWW Changing the number of copies 47

Copying onto media of different types and sizes
The device is set to copy on either letter- or A4-size paper, depending on the country/region in which it was
purchased. You can change the size and type of media that you copy to for the current copy job or for all copy
jobs.
Media-size settings
● Letter
● Legal
● A4
Media-type settings
● Plain
● Preprinted
● Letterhead
● Transparency
● Prepunched
● Labels
● Bond
● Recycled
● Color
● Light
● Heavy
● Cardstock
● Envelope
● Rough Paper
To change the default media-size setting
1. On the device control panel, press Menu.
4. Use the < or the > button to select Def. paper size, and then press Menu/Enter.
5. Use the < or the > button to select a media size, and then press Menu/Enter.

To change the default media-type setting type
1. On the device control panel, press Menu.
4. Use the < or the > button to select Def. paper type, and then press Menu/Enter.
5. Use the < or the > button to select a media type, and then press Menu/Enter.
ENWW Copying onto media of different types and sizes 49

Copying two-sided documents
Copying a two-sided original to a one-sided document
Copies resulting from these procedures are printed on one side, and need to be hand-collated.
1. Load the first page of the document to be copied face-down onto the flatbed scanner, and then close
the scanner lid.
3. Flip the page on the scanner to the second side, and then close the scanner lid.
5. Repeat steps 1 through 4 for each page until all of the original document pages have been copied.
Copying a two-sided original to a two-sided document
1. Load the first page of the document to be copied face-down onto the flatbed scanner, and then close
the scanner lid.
3. Flip the page on the scanner to the second side, and then close the scanner lid.
4. Remove the copied page from the output bin and place it face down into the priority input tray with the
top edge feeding into the device first.

6. Remove the copied page from the output bin, and then set it aside for manual collating.
7. Repeat steps 1 through 6, following the original document page order, until all pages of the original are
copied.
ENWW Copying two-sided documents 51

Copying photos and books
To copy a photo
1. Lift the lid and place the photo on the flatbed scanner with the picture-side down and the upper-left
corner of the photo in the lower-right corner of the glass.
3. Adjust the copy quality setting to Film photo. See Adjusting the copy quality on page 42.
To copy a book
1. Lift the lid and place the book on the flatbed scanner with the page that you want to copy at the lower-
right corner of the glass.

3. Gently press down on the lid to press the book to the flatbed scanner surface.
Viewing copy settings
Use the More Copy Settings button to see the copy settings for the current copy job.
1. Press More Copy Settings to see the current setting for copy contrast.
2. Continue to press More Copy Settings to scroll through the copy settings for the current copy job.
Settings should appear in the following order: copy contrast, copy quality, media size, media type,
reduction/enlargement, and number of copies.
Use the < or the > button to change the settings, and then press Menu/Enter.
ENWW Viewing copy settings 53

7 Scan
● Understanding scanning methods
● Scanning by using HP LaserJet Scan (Windows)
● Canceling a scan job
● Scanning by using other software
● Scanning a photo or a book
● Scanning by using optical character recognition (OCR) software
● Scanner resolution and color
For information about a cleaning the flatbed scanner, see To clean the scanner glass on page 67.
ENWW 55

Understanding scanning methods
You can scan an item in the following ways.
● Scan from the computer by using HP LaserJet Scan (Windows): In the device program group, select
Scan To to start HP LaserJet Scan. See Scanning by using HP LaserJet Scan (Windows) on page 57.
● Scan from TWAIN-compliant software: The device is TWAIN-compliant and works with Windows-based
and Macintosh-based programs that support TWAIN-compliant scanning. For more information, see
Scanning by using other software on page 58.
● Scan from Windows Imaging Application (WIA)-compliant software: The device is WIA-compliant and
works with Windows-based programs that support WIA-compliant scanning. For more information, see
Scanning by using other software on page 58.
NOTE: To learn about and use text-recognition software, install the Readiris program from the software
CD-ROM. Text-recognition software is also known as optical character recognition (OCR) software.
56 Chapter 7 Scan ENWW

Scanning by using HP LaserJet Scan (Windows)
For more information about tasks and settings described in this section, see the HP LaserJet Scan online
Help.
For more detailed instructions about loading original documents onto the flatbed scanner, see Loading
documents to copy or scan on page 24.
1. Click Start, click All Programs, click HP, and then click HP LaserJet M1005 MFP.
2. Select Scan To to start HP LaserJet Scan.
3. Select a scanning destination.
4. Click Scan.
Canceling a scan job
To cancel a scan job, use one of the following procedures.
● On the device control panel, press Cancel.
● Click the Cancel button in the onscreen dialog box.
If you cancel a scan job, remove the original from the flatbed scanner.
NOTE: These procedures vary with Macintosh operating systems.
ENWW Scanning by using HP LaserJet Scan (Windows) 57

Scanning by using other software
The device is TWAIN-compliant and Windows Imaging Application (WIA)-compliant. The device works with
Windows-based programs that support TWAIN-compliant or WIA-compliant scanning devices and with
Macintosh-based programs that support TWAIN-compliant scanning devices.
Using TWAIN-compliant and WIA-compliant software
From a TWAIN-enabled or WIA-enabled program, you can open the scanning feature and scan an image
directly into the open program. For more information, see the Help file or the documentation that came with
your TWAIN-compliant or WIA-compliant software program.
Scanning from a TWAIN-enabled program
Generally, a software program is TWAIN-enabled if it has a command such as Acquire, File Acquire, Scan,
Import New Object, Insert from, or Scanner. If you are unsure whether the program is compliant or you do
not know what the command is called, see the software program Help or documentation.
When scanning from a TWAIN-enabled program, the HP LaserJet Scan software program might start
automatically. If the HP LaserJet Scan program starts, you can make changes while you are previewing the
image. If the program does not start automatically, the image goes to the TWAIN-enabled program
immediately.
To scan from a TWAIN-enabled program
Start the scan from within the TWAIN-enabled program. See the software program Help or documentation
for information about the commands and steps to use.
Scanning from a WIA-enabled program (Windows XP or Windows Server 2003)
WIA is another way to scan an image directly into a software program, such as Microsoft Word. WIA uses
Microsoft software to scan, instead of the HP LaserJet Scan software.
Generally, a software program is WIA-enabled if it has a command such as Picture/From Scanner or Camera
in the Insert or File menu. If you are unsure whether the program is WIA-enabled, see the software program
Help or documentation.
To scan from a WIA-enabled program
Start the scan from within the WIA-enabled program. See the software program Help or documentation for
information about the commands and steps to use.
-Or-
In the Cameras and Scanner folder, double-click the device icon. This opens the standard Microsoft WIA
Wizard, which enables you to scan to a file.

Scanning a photo or a book
Use the following procedures to scan a photo or a book.
To scan a photo
1. Place the photo on the flatbed scanner with the picture-side down and the upper-left corner of the
photo in the lower-right corner of the glass.
3. You are now ready to scan the photo by using one of the scanning methods. See Understanding
scanning methods on page 56 for more information.
To scan a book
1. Lift the lid and place the book on the flatbed scanner with the page that you want to copy at the lower-
right corner of the glass.
ENWW Scanning a photo or a book 59

3. Gently press down on the lid to press the book to the flatbed scanner surface.
4. You are now ready to scan the book by using one of the scanning methods. See Understanding scanning
methods on page 56 for more information.
Scanning by using optical character recognition (OCR) software
You can use third-party OCR software to import scanned text into your preferred word-processing program
for editing.
Readiris
The device software CD-ROMs include the Readiris OCR program. If you want to use the Readiris program,
install it from the appropriate software CD-ROM, and then follow the instructions in the online Help.

Scanner resolution and color
If you are printing a scanned image, and the quality is not what you expected, you might have selected a
resolution or color setting in the scanner software that does not match your needs. Resolution and color
affect the following features of scanned images:
● Image clarity
● Texture of gradations (smooth or rough)
● Scan time
● File size
Scanning resolution is measured in pixels per inch (ppi).
NOTE: Scanning ppi levels are not interchangeable with printing dpi (dots per inch) levels.
Color, grayscale, and black and white define the number of colors possible. You can adjust the scanner
hardware resolution to up to 1200 ppi. The software can perform an enhanced resolution up to 19,200 ppi.
You can set color and grayscale at 1 bit (black and white), or at 8 bit (256 levels of gray or color) to 24 bit
(true color).
The resolution and color guidelines table lists simple tips that you can follow to meet your scanning needs.
NOTE: Setting the resolution and color to a high value can create large files that take up a large amount of
disk space and slow the scanning process. Before setting the resolution and color, determine how you are
going to use the scanned image.
ENWW Scanner resolution and color 61

Resolution and color guidelines
The following tables describe the recommended resolution and color settings for different types of scan jobs.
Resolution
Intended use Recommended resolution Recommended color settings
E-mail 150 ppi ● Black and White, if the image does
not require smooth gradation
● Grayscale, if the image requires
smooth gradation
● Color, if the image is in color
Edit text 300 ppi ● Black and White
Print (graphics or text) 600 ppi for complex graphics, or if you
want to significantly enlarge the document
300 ppi for normal graphics and text
150 ppi for photos
● Black and White for text and line art
● Grayscale for shaded or colored
graphics and photos
Display on screen 75 ppi ● Black and White for text
● Grayscale for graphics and photos
Color
Setting Recommended use
Color Use this setting for high-quality color photos or documents in
which the color is important.
Black and White Use this setting for text documents.
Grayscale Use this setting when file size is an issue or when you want a
document or photograph to be scanned quickly.

8 Managing and maintaining the device
● Information pages
● Managing supplies
● Cleaning the device
● Changing the print cartridge
ENWW 63

Information pages
Information pages reside within the device memory. These pages help to diagnose and solve problems with
the device.
Page name Description Instructions
Demo page The Demo page prints a sample page that allows
you to inspect the device print quality.
2. Use the < or the > button to select Reports, and then
press Menu/Enter.
3. Press Menu/Enter to select Demo page.
Menu structure The Menu structure is a “map” of the control-
panel menu commands.
press Menu/Enter.
3. Use the < or the > button to select Menu structure,
and then press Menu/Enter.
Configuration report The Configuration report lists the current settings
and properties of the device.
1. Product Information. This section contains
basic information about the device, such as
the product name, the serial number, and
memory information.
2. Product Settings. This section lists
information that is gathered during
software installation.
3. Paper Settings. This section lists
information about the media type for each
tray and about the type settings for all the
media that the device supports.
4. Copy Settings. This section lists the device
default copy settings.
5. Counters. This section shows the number of
print, copy, and scan jobs performed by the
device.
6. Status Log. This section contains
information about device errors.
press Menu/Enter.
3. Use the < or the > button to select Config report,
and then press Menu/Enter.
64 Chapter 8 Managing and maintaining the device ENWW

Managing supplies
Checking supplies status
If the supplies levels are low, you can order supplies through your local HP dealer, by telephone, or online.
See Accessories and ordering information on page 101 for part numbers. See www.hp.com/go/ljsupplies to
order online.
Storing supplies
Follow these guidelines for storing print cartridges:
● Do not remove the print cartridge from its package until you are ready to use it.
CAUTION: To prevent damage, do not expose the print cartridge to light for more than a few minutes.
● See Environmental specifications on page 128 for operating and storage temperature ranges.
● Store the supply in a horizontal position.
● Store the supply in a dark, dry location away from heat and magnetic sources.
Replacing and recycling supplies
To install a new HP print cartridge, follow the instructions that are included in the box that contains the new
supply, or see the getting started guide.
To recycle supplies, place the used supply in the box in which the new supply arrived. Use the enclosed return
label to send the used supply to HP for recycling. For complete information, see the recycling guide that is
included with each new HP supply item.
Redistribute toner
If faded or light areas appear on the printed page, you might be able to temporarily improve print quality by
redistributing the toner.
1. Remove the print cartridge from the printer.
2. To redistribute the toner, gently rock the print cartridge from front to back.
CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold
water. Hot water sets toner into the fabric.
3. Reinsert the print cartridge into the printer, and close the print cartridge door. If the print is still light or
unacceptable, install a new print cartridge.
HP policy on non-HP supplies
HP Company cannot recommend the use of non-HP supplies, either new or remanufactured. Because they are
not HP products, HP cannot influence their design or control their quality. Service or repairs required as a
result of using a non-HP supply will not be covered under the warranty.
ENWW Managing supplies 65

HP fraud hotline
Call the HP fraud hotline if the device indicates that the print cartridge is not an HP print cartridge and you
think that it is genuine. HP will help determine if the product is genuine and take steps to resolve the
problem.
Your print cartridge might not be a genuine HP one if you notice the following issues:
● You are experiencing a large number of problems with the print cartridge.
● The print cartridge does not look like it usually does (for example, the pull tab or the box is different).
In the United States, call toll-free: 1-877-219-3183.
Outside the United States, you can call collect. Dial the operator and ask to place a collect call to this
telephone number: 1-770-263-4745. If you do not speak English, a representative at the HP fraud hotline
who speaks your language will assist you. Or, if someone who speaks your language is not available, a
language line interpreter will connect approximately one minute after the beginning of the call. The language
line interpreter is a service that will translate between you and the representative for the HP fraud hotline.

Cleaning the device
To clean the exterior
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the device.
To clean the scanner glass
Dirty glass, from fingerprints, smudges, hair, and so on, slows down performance and affects the accuracy of
special features such as fit-to-page and copy.
1. Turn off the device, unplug the power cord from the electrical socket, and raise the lid.
2. Clean the glass by using a soft cloth or sponge that has been moistened with nonabrasive glass cleaner.
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on
any part of the device; these can damage the device. Do not place liquids directly on the glass. They
might seep under it and damage the device.
3. To prevent spotting, dry the glass by using a chamois or cellulose sponge.
To clean the lid backing
Minor debris can accumulate on the white document lid backing that is located underneath the scanner lid.
1. Turn off the device, unplug the power cord from the electrical socket, and raise the lid.
2. Clean the white document lid backing by using a soft cloth or sponge that has been moistened with a
mild soap and warm water.
3. Wash the backing gently to loosen debris; do not scrub the backing.
ENWW Cleaning the device 67

4. Dry the backing by using a chamois or soft cloth.
CAUTION: Do not use paper-based wipes because they might scratch the backing.
5. If this does not clean the backing well enough, repeat the previous steps and use isopropyl alcohol to
dampen the cloth or sponge, and then wipe the backing thoroughly with a damp cloth to remove any
residual alcohol.
To clean the paper path
The device features a special cleaning mode to clean the paper path.
3. Use the < or the > button to select Cleaning Mode, and then press Menu/Enter.
A page feeds through the device slowly. Discard the page when the process is completed.
4. Load plain letter or A4 paper when you are prompted.
5. Press Menu/Enter again to confirm and begin the cleaning process.
A page feeds through the device slowly. Discard the page when the process is completed.

Changing the print cartridge
1. Open the print-cartridge door.
2. Grasp the handle on the print cartridge and then pull the cartridge straight out to remove it. See the
recycling information inside the print cartridge box.
3. Remove the new print cartridge from its packaging, remove the cover from the print cartridge, and then
pull the tab straight out to remove the sealing tape.
ENWW Changing the print cartridge 69

4. Insert the cartridge into the device until it is firmly in place.
5. Close the print-cartridge door.
CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot
water sets toner into the fabric.

9 Problem solving
● Problem-solving checklist
● Clearing jams
● Control-panel messages
● Print problems
● Copy problems
● Scan problems
● Control-panel display problems
● Solving common Macintosh problems
● Problem-solving tools
ENWW 71

Problem-solving checklist
Follow these steps when trying to solve a problem with the device.
Step number Verification step Possible problems Solutions
1 Is the power on?
When the device is connected to
a grounded power source and is
turned on, the control panel
shows Initializing..., and the
main motor rotates for
approximately 10 seconds.
No power due to failed power source, cable,
switch, or fuse.
1. Verify that the device is plugged in.
2. Verify that the power cable is functional
and that the power switch is on.
3. Check the power source by plugging the
device directly into the wall or into a
different outlet.
Motor does not rotate. 1. Verify that the print cartridge is installed
correctly. See Changing the print
cartridge on page 69.
2. Verify that the top cover is closed.
2 Does Ready appear in the
device control panel?
The control panel should
function without error
messages.
Control panel shows an error. See Control-panel messages on page 80 for
a list of common messages that will help you
correct the error.
If the error persists, contact HP Customer
Care. See the support flyer that came in the
device box.
3 Do information pages print?
Print a Configuration report. See
Information pages on page 64.
An error message appears on the control-panel
display.
See Control-panel messages on page 80 for
a list of common messages that will help you
correct the error.
Media does not move smoothly through the
device paper path.
Make sure that media that meets
HP specifications. See Media specifications
on page 13
Clean the paper path. See To clean the paper
path on page 68.
Poor print quality. See Print quality problems on page 83.
Care. See the support flyer that came in the
device box.
4 Does the device copy?
Place the Configuration report
on the flatbed scanner and make
a copy.
Poor copy quality from the flatbed. 1. Clean the flatbed glass. See To clean the
scanner glass on page 67.
2. If, after performing the maintenance,
the problem persists, see Copy problems
on page 91.
If the error persists, contact HP Customer Care. See the support flyer that came in the device
box.
5 Does the device print from the
computer?
Connect the USB cable to the
device and the computer. Use a
word-processing program to
send a print job to the device.
Software is not installed correctly or an error
occurred during software installation.
Uninstall and then reinstall the device
software. Verify that you are using the correct
installation procedure and the correct port
setting.
The cable is not connected correctly. Reconnect the cable.
An incorrect driver is selected. Select the proper driver.
72 Chapter 9 Problem solving ENWW

Step number Verification step Possible problems Solutions
Other devices are connected to the USB port. Disconnect the other devices and try again to
print.
There is a port driver problem in Microsoft
Windows.
setting.
If the error persists, contact HP Customer Care. See the support flyer that came in the device
box.
6 Does the device scan to the
computer?
Initiate a scan from the basic
desktop software at your
computer.
The cable is not connected correctly. Reconnect the cable.
Software is not installed correctly or an error
occurred during software installation.
setting.
If the error persists, turn off the device and then turn on the device.
If the error still persists, contact HP Customer Care. See the support flyer that came in the device
box.
ENWW Problem-solving checklist 73

Clearing jams
This section contains instructions for clearing jams from the device.
Causes of jams
Occasionally, paper or other print media can become jammed during a print job. Some causes include the
following events:
● The input trays are loaded improperly or overfilled, or the media guides are not set properly.
● Media is added to or removed from an input tray during a print job or an input tray is removed from the
device during a print job.
● The cartridge door is opened during a print job.
● Too many sheets have accumulated in the output area, or sheets are blocking the output area.
● The print media that is being used does not meet HP specifications. See Media specifications
on page 13.
● The media is damaged or has foreign objects attached to it, such as staples or paper clips.
● The environment in which the print media was stored is too humid or too dry. See Printing and storage
environment on page 22.
Tips to avoid jams
● Verify that the input tray is not overfilled. The input tray capacity varies depending on the type of print
media that you are using.
● Verify that the media guides are properly adjusted.
● Check that the input tray is securely in place.
● Do not add print media into the input tray while the device is printing.
● Use only HP-recommended media types and sizes. See Media specifications on page 13 for more
information about print media types.
● Do not let print media stack up in the output bin. The print media type and the amount of toner used
affect the output bin capacity.
● Check the power connection. Make sure that the power cord is firmly connected to both the device and
the power supply box. Plug the power cord into a grounded power outlet.

Where to look for jams
Jams can occur in these locations:
● Input trays
● Output area
● Print-cartridge area
Find and remove the jam by using the instructions on the following pages. If the location of the jam is not
obvious, first look inside the device.
Loose toner might remain in the device after a jam. This problem typically resolves itself after a few sheets
have been printed.
ENWW Clearing jams 75

Input trays
CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage
caused by sharp objects will not be covered by the warranty.
When removing jammed media, pull the jammed media straight away from the device. Pulling jammed media
out of the device at an angle can damage the device.
1. Pull any visible jammed media out of the priority input tray.
2. Open tray 1 and pull any visible jammed media out of the device.
3. If no media is visible, open the print-cartridge door, remove the print cartridge, and then carefully pull
the media up and out of the device.

4. Replace the print cartridge and close the print-cartridge door.
5. Close tray 1.

Output bin
With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull
it free from the device.
Print-cartridge area
When removing jammed media, pull the jammed media straight away from the device. Pulling jammed media
out of the device at an angle can damage the device.
1. Open the print-cartridge door, and remove the print cartridge.
CAUTION: To prevent damage to the print cartridge, minimize its exposure to direct light.

2. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully
pull it free from the device.
3. Replace the print cartridge and close the print-cartridge door.

Control-panel messages
The majority of the control-panel messages are intended to guide the user through typical operation. The
control-panel messages indicate the status of the current operation, and include a page count on the second
line of the display, if appropriate. When the device is receiving print data or scanning commands, control-
panel messages indicate this status. In addition, alert messages, warning messages, and critical error
messages indicate situations that might require some action.
Alert and warning messages
Alert and warning messages appear temporarily and might require the user to acknowledge the message by
pressing Menu/Enter to resume or by pressing Cancel to cancel the job. With certain warnings, the job might
not complete or the print quality might be affected. If the alert or warning message is related to printing and
the auto-continue feature is on, the device will attempt to resume the printing job after the warning has
appeared for 10 seconds without acknowledgement.
Alert and warning message tables
Control panel message Description Recommended action
Device error Press [OK] The device experienced an internal
communication error.
This is a warning message only. Job output
might be affected.
Jam in print paper path
alternates with
Open door and clear jam
The device has detected a jam in the paper
path.
Clear the jam from the area indicated on the
device control panel, and then follow the
control panel instructions. See Clearing jams
on page 74.
Page too complex Press [OK] The device could not print the current page
because of its complexity.
Press Menu/Enter to clear the message.
Allow the device to finish the job, or press
Cancel to cancel the job.
Printer jam clear paper path The device has detected a jam in the input
trays.
Clear the jam from the area indicated on the
device control panel, and then follow the
control panel instructions. See Clearing jams
on page 74.
Settings cleared The device has cleared job settings. Re-enter any appropriate job settings.

Critical error messages
Critical error messages can indicate some kind of failure. Restarting the device might fix the problem. If a
critical error persists, the device might require service.
Critical error message tables
50.1 Fuser Error Turn off then on The device has experienced an internal
hardware error.
1. Turn off the power by using the power
switch, and then wait at least 30 seconds.
2. If a surge protector is being used, remove
it. Plug the device directly into the wall
socket.
3. Turn on the power and wait for the device
to initialize.
If the error persists, contact HP Customer Care.
See the support flyer that came in the device
box.
hardware error.
Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the device to initialize.
If a surge protector is being used, remove it.
Plug the device directly into the wall socket.
Use the power switch to turn the device on.
box.
hardware error.
box.
hardware error.
box.
ENWW Control-panel messages 81

hardware error.
box.
52 Scanner Error Turn off then on The device has experienced a scanner error. Turn off the power by using the power switch,
box.
54.1C Error Turn off then on The device has experienced an internal
hardware error.
box.
Engine comm. Error The device has experienced an internal
hardware error.
1. Turn off the power by using the power
switch, and then wait at least 30 seconds.
2. If a surge protector is being used, remove
it. Plug the device directly into the wall
socket.
3. Turn on the power and wait for the device
to initialize.
box.

Print problems
Print quality problems
Occasionally, you might encounter problems with print quality. The information in the following sections
helps you identify and resolve these issues.
NOTE: If you are having copy problems, see Copy problems on page 91.
Improving print quality
Use the print-quality settings to prevent print-quality problems.
Understanding print-quality settings
Print-quality settings affect how light or dark the print is on the page and the style in which the graphics are
printed. You can also use the print-quality settings to optimize the print quality for a specific media type.
You can change the settings in the device properties to accommodate the types of jobs that you are printing.
The following settings are available, depending on the printer driver that you are using:
● 600 dpi
● FastRes 1200: This setting produces the same resolution as the default setting, but you can change the
scale patterns.
NOTE: Changing the resolution can change the formatting of your text.
To temporarily change print-quality settings
To change the print-quality settings only for the current software program, open the properties through the
Print Setup menu in the program that you are using to print.
To change print-quality settings for all future jobs
NOTE: For Macintosh instructions, see Changing printer-driver settings on page 9 for more information.
For Windows 2000:
1. In the Windows system tray, click Start, select Settings, and then click Printers.
2. Right-click the device icon.
3. Click Properties (in Windows 2000, you can also click Printing Preferences).
4. Change the settings, and click OK.
For Windows XP:
1. In the Windows system tray, click Start, and then click Printers and Faxes.
2. Right-click the device icon.
3. Click Properties, or click Printing Preferences.
4. Change the settings, and click OK.
ENWW Print problems 83

Identifying and correcting print defects
Use the checklist and print-quality issues charts in this section to solve print-quality problems.
Print-quality checklist
General print-quality problems can be solved by using the following checklist:
1. Make sure that the paper or print media that you are using meets HP specifications. See Media
specifications on page 13. Generally, smoother paper provides better results.
2. If you are using a special print media such as labels, transparencies, glossy, or letterhead, ensure that
you have printed by type. See Controlling print jobs on page 26.
3. Print a Configuration report at the device control panel. See Information pages on page 64.
● If the page did not print correctly, the problem is with the hardware. Contact HP Customer Care.
See the flyer that came in the device box.
4. Print a Demo page from the device control panel. If the page prints, the problem is with the printer
driver.
● Use the Add Printer Wizard in the Printers (or Printers and Faxes in Windows XP) dialog box to
install the correct driver.
5. Try printing from a different program. If the page prints correctly, the problem is with the program from
which you were printing.
6. Restart the computer and the device and try printing again. If the problem is not resolved, see General
print-quality issues on page 84.
General print-quality issues
The following examples depict letter-size paper that has passed through the device short-edge-first. These
examples illustrate problems that would affect all of the pages that you print. The topics that follow list the
typical cause and solution for each of these examples.
Problem Cause Solution
Print is light or faded. The media might not meet
HP specifications.
Use media that meets HP specifications.
See Media specifications on page 13.
The print cartridge might be low. Replace the print cartridge. See Changing
the print cartridge on page 69.
If the print cartridge is not low or empty,
inspect the toner roller to see if the roller
is damaged. If it is, replace the print
cartridge.
If the whole page is light, the print density
adjustment is too light or EconoMode
might be turned on.
Adjust the print density, and disable
EconoMode in the device Properties.

Toner specks appear. The media might not meet
HP specifications.
The paper path might need cleaning. Clean the paper path. See To clean the
paper path on page 68.
Dropouts appear. A single sheet of print media might be
defective.
Try reprinting the job.
The moisture content of the paper is
uneven or the paper has moist spots on its
surface.
Try different paper, such as high-quality
paper that is intended for laser printers.
The paper lot is flawed. The manufacturing
processes can cause some areas to reject
toner.
Try different paper, such as high-quality
The print cartridge might be defective. Replace the print cartridge. See Changing
Care. See the support flyer that came in
the device box.
Vertical streaks or bands appear on the
page.
The print cartridge might be low or
defective.
Replace the print cartridge. See Changing
The amount of background toner shading
becomes unacceptable.
The media might not meet
HP specifications.
Use a different paper with a lighter basis
weight. See Media specifications
on page 13.
The priority input tray might be installed
incorrectly.
Make sure that the priority input tray is in
place.
Very dry (low humidity) conditions can
increase the amount of background
shading.
Check the device environment.

Toner smears appear on the media. The media might not meet
HP specifications.
If toner smears appear on the leading edge
of the paper, the media guides are dirty, or
debris has accumulated in the print path.
Clean the media guides and the paper
path. See To clean the paper path
on page 68.
The fuser temperature might be too low. In the printer driver, make sure the
appropriate media type is selected.
The toner smears easily when touched. The device is not set to print on the type of
media on which you want to print.
In the printer driver, select the Paper tab
and set Type is to match the type of media
on which you are printing. Print speed
might be slower if you are using heavy
paper.
HP specifications.
The paper path might need cleaning. Clean the device. See Cleaning the device
on page 67.
The power source might be defective. Plug the device directly into an AC outlet
instead of into a power strip.
Marks repeatedly appear at even intervals
on the page.
The device is not set to print on the type of
In the printer driver, make sure that the
appropriate media type is selected. Print
speed might be slower if you are using
heavy paper.
Internal parts might have toner on them. The problem typically corrects itself after
a few more pages.
The paper path might need cleaning. Clean the device. See Cleaning the device
on page 67.
The print cartridge might be damaged. If a repetitive mark occurs at the same
spot on the page, install a new HP print
cartridge. See Changing the print cartridge
on page 69.
The printed page contains misformed
characters.
HP specifications.
Use a different paper, such as high-quality
If characters are incorrectly formed so that
they produce a wavy effect, the laser
scanner might need service.
Verify that the problem also occurs on the
Configuration report. If so, contact
HP Customer Care. See the support flyer
that came in the device box.

The printed page is curled or wavy. The device is not set to print on the type of
In the printer driver, make sure the
appropriate media type is selected.
If the problem persists, select a media type
that uses a lower fuser temperature, such
as transparencies or light media.
The media might have been in the input
tray too long.
Turn over the stack of media in the tray.
Also, try rotating the media 180° in the
input tray.
The paper path is curling the media. Use the Less paper curl setting. See
Reducing paper curl on page 100.
HP specifications.
Both high temperature and humidity can
cause paper curl.
Check the device environment.
Text or graphics are skewed on the printed
page.
The media might be loaded incorrectly or
the input tray might be too full.
Verify that the media is loaded correctly
and that the media guides are not too tight
or too loose against the stack. See Loading
media on page 24.
HP specifications.
The printed page contains wrinkles or
creases.
The media might be loaded incorrectly or
the input tray might be too full.
Turn over the stack of paper in the input
tray, or try rotating the paper 180° in the
input tray.
Verify that the media is loaded correctly
and that the media guides are not too tight
or too loose against the stack. See Loading
media on page 24.
HP specifications.
The paper path is curling the media. Use the Less paper curl setting. See
Air pockets inside envelopes can cause
them to wrinkle.
Remove the envelope, flatten it, and try
printing again.

Toner appears around the printed
characters.
The media might be loaded incorrectly. Turn over the stack of paper in the tray.
If large amounts of toner have scattered
around the characters, the paper might
have high resistivity.
An image that appears at the top of the
page (in solid black) repeats farther down
the page (in a gray field).
Software settings might affect image
printing.
In your software program, change the tone
(darkness) of the field in which the
repeated image appears.
In your software program, rotate the
whole page 180° to print the lighter image
first.
The order of images printed might affect
printing.
Change the order in which the images are
printed. For example, have the lighter
image at the top of the page, and the
darker image farther down the page.
A power surge might have affected the
device.
If the defect occurs later in a print job, turn
the device off for 10 minutes, and then
turn on the device to restart the print job.
Media-handling problems
Use the information in this section when the device experiences media-handling problems.
Print-media guidelines
● For best results, make sure that the paper is of good quality, and free of cuts, nicks, tears, spots, loose
particles, dust, wrinkles, voids, staples, and curled or bent edges.
● For best-quality printing, use a smooth type of paper. Generally, smoother media produces better
results. For more information, see Media specifications on page 13.
● If you are unsure what type of paper you are loading (such as bond or recycled), check the label on the
package of paper.
● Do not use media that is designed for Inkjet printers only. Use media that is designed for LaserJet
printers.
● Do not use letterhead paper that is printed with low-temperature inks, such as those used in some
types of thermography.
● Do not use raised or embossed letterhead.
● The device uses heat and pressure to fuse toner to the paper. Make sure that any colored paper or
preprinted forms use inks that are compatible with this fusing temperature (200°C or 392°F for 0.1
second).

CAUTION: Failure to follow these guidelines could cause jams or damage to the device.
Solving print-media problems
The following problems with media cause print-quality deviations, jamming, or even damage to the device.
Poor print quality or toner
adhesion
The paper is too moist, too rough, too
heavy or too smooth, or it is embossed
or from a faulty paper lot.
Try another kind of paper, between 100 and 250 Sheffield,
with 4 to 6% moisture content.
Dropouts, jamming, or curl The paper has been stored incorrectly. Store paper flat in its moisture-proof wrapping.
The paper has variability from one side
to the other.
Turn the paper over.
Excessive curl The paper is too moist, has the wrong
grain direction, or is of short-grain
construction
Use long-grain paper, or use the Less paper curl setting. See
The paper varies from side-to-side. Turn the paper over.
Jamming, damage to
device
The paper has cutouts or perforations. Use paper that is free of cutouts or perforations.
Problems with feeding The paper has ragged edges. Use high-quality paper that is made for laser printers.
heavy or too smooth, has the wrong
construction or it is embossed or from a
faulty paper lot.
Try another kind of paper, between 100 and 250 Sheffield, 4
to 6% moisture content, or use long-grain paper.
Print is skewed (crooked). The media guides might be incorrectly
adjusted.
Remove all media from the input tray, straighten the stack,
and then load the media in the input tray again. Adjust the
media guides to the width and length of the media that you
are using and try printing again.
More than one sheet feeds
at one time.
The media tray might be overloaded. Remove some of the media from the tray. See Loading media
on page 24.
The media might be wrinkled, folded, or
damaged.
Verify that the media is not wrinkled, folded, or damaged.
Try printing on media from a new or different package.
The device does not pull
media from the media
input tray.
The device might be in manual feed
mode.
● If Manual feed appears on the device control-panel
display, press Menu/Enter to print the job.
● Verify that the device is not in manual feed mode and
print your job again.
The pickup roller might be dirty or
damaged.
Contact HP Customer Care. See the support flyer that came
in the device box.
The paper-length adjustment control in
tray 1 is set at a length that is greater
than the media size.
Adjust the paper-length adjustment control to the correct
length.

Performance problems
Try the tips in this section if pages exit the device, but have nothing printed on them, or when the device does
not print any pages.
Pages print but are totally
blank.
The sealing tape might still be in the
print cartridge.
Verify that the sealing tape has been completely removed
from the print cartridge.
The document might contain blank
pages.
Check the document that you are printing to see if content
appears on all of the pages.
The device might be malfunctioning. To check the device, print a Configuration report. See
Information pages on page 64.
Pages print slowly. Certain media types can slow the print
job.
Print on a different type of media.
Pages did not print. The device might not be pulling media
correctly.
See Media-handling problems on page 88.
The media is jamming in the device. Clear the jam. See Clearing jams on page 74.
The USB cable might be defective or
incorrectly connected.
● Disconnect the USB cable at both ends and reconnect it.
● Try printing a job that has printed in the past.
● Try using a different USB cable.
Other devices are running on your
computer.
The device might not share a USB port. If you have an
external hard drive or network switchbox that is connected
to the same port as the device, the other device might be
interfering. To connect and use the device, you must
disconnect the other device or you must use two USB ports
on the computer.

Copy problems
Preventing problems
The following are a few simple steps you can take to improve copy quality:
● Use quality originals.
● Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images and
problems with the OCR program. See Loading documents to copy or scan on page 24 for instructions.
NOTE: Verify that the media meets HP specifications. If the media meets HP specifications, recurring feed
problems indicate the pickup roller or separation pad is worn. Contact HP Customer Care. See the flyer that
came in the device box.
Image problems
Images are missing or
faded.
The print-cartridge toner-level might be
low.
Replace the print cartridge. See Changing the print cartridge
on page 69.
The original might be of poor quality. If your original is too light or damaged, the copy might not be
able to compensate, even if you adjust the contrast. If
possible, find an original document in better condition.
The original might have a colored
background.
Colored backgrounds might cause images in the foreground
to blend into the background, or the background might
appear in a different shade. If possible, use an original
document without a colored background.
Vertical white or faded
stripes appear on the copy.
HP specifications.
Use media that meets HP specifications. See Media
specifications on page 13.
low.
on page 69.
Unwanted lines appear on
the copy.
The photosensitive drum inside the print
cartridge might have been scratched.
Install a new HP print cartridge. See Changing the print
cartridge on page 69.
ENWW Copy problems 91

Black dots or streaks
appear on the copy.
Ink, glue, correction fluid, or an
unwanted substance might be on the
flatbed scanner.
Clean the device. See Cleaning the device on page 67.
Copies are too light or
dark.
The printer driver or device settings may
be incorrect.
Verify that the quality settings are correct. See Adjusting the
copy quality on page 42.
Text is unclear. The printer driver or device settings may
be incorrect.
Verify that the quality settings are correct. See Adjusting the
copy quality on page 42.
Media-handling problems
Poor print quality or toner
adhesion
heavy or too smooth, or it is embossed
or from a faulty paper lot.
to 6% moisture content.
Dropouts, jamming, or curl The paper has been stored incorrectly. Store paper flat in its moisture-proof wrapping.
The paper has variability from one side
to the other.
Turn the paper over.
Excessive curl The paper is too moist, has the wrong
construction.
Use long-grain paper, or use the Less paper curl setting. See
Jamming, damage to
device
The paper has cutouts or perforations. Use paper that is free of cutouts or perforations.
Problems with feeding The paper has ragged edges. Use high-quality paper that is made for laser printers.
heavy or too smooth, has the wrong
construction or it is embossed or from a
faulty paper lot.
to 6% moisture content, or use long-grain paper.
Print is skewed (crooked). The media guides might be incorrectly
adjusted.
Remove all media from the input tray, straighten the stack,
and then load the media in the input tray again. Adjust the
media guides to the width and length of the media that you
are using and try printing again.
More than one sheet feeds
at one time.
The media tray might be overloaded. Remove some of the media from the tray. See Loading media
on page 24.
The media might be wrinkled, folded, or
damaged.
Verify that the media is not wrinkled, folded, or damaged.
Try printing on media from a new or different package.
The device does not pull
media from the media
input tray.
The device might be in manual feed
mode.
● If Manual feed appears on the device control-panel
display, press Menu/Enter to print the job.
● Verify that the device is not in manual feed mode and
print your job again.

The pickup roller might be dirty or
damaged.
Contact HP Customer Care. See the support flyer that came
in the device box.
The paper-length adjustment control in
tray 1 is set at a length that is greater
than the media size.
Adjust the paper-length adjustment control to the correct
length.
ENWW Copy problems 93

Performance problems
No copy came out. The input tray might be empty. Load media in the device. See Loading media on page 24 for
more information.
The original might have been loaded
incorrectly.
On the flatbed scanner, place the original document face-
down with the upper-left corner of the document at the
lower-right corner of the glass.
Copies are blank. The sealing tape might not have been
removed from the print cartridge.
Remove the print cartridge from the device, pull out the
sealing tape, and reinstall the print cartridge.
incorrectly.
On the flatbed scanner, make sure that the original
document is placed face-down with the upper-left corner of
the document at the lower-right corner of the glass.
HP specifications.
Use media that meets HP specifications. See Media
specifications on page 13.
low.
on page 69.
Copies are reduced in size. The device settings might be set to
reduce the scanned image.
Verify that the reduction/enlargement settings are correct at
the device control panel.

Scan problems
Solving scanned-image problems
The scanned image is of
poor quality.
The original might be a second-
generation photo or picture.
● To eliminate the patterns, try reducing the size of the
image after scanning.
● Print the scanned image to see if the quality is better.
● Verify that your resolution and color settings are
correct for the type of scan job that you are
performing. See Scanner resolution and color
on page 61.
The image that appears on the screen
might not be an accurate representation
of the quality of the scan.
● Try adjusting your computer monitor settings to use
more colors (or levels of gray). Typically, you make this
adjustment by opening Display in Windows Control
Panel.
● Try adjusting the resolution and color settings in the
scanner software. See Scanner resolution and color
on page 61.
incorrectly.
Make sure that you have loaded the original correctly on the
flatbed scanner. See Loading documents to copy or scan
on page 24.
The scanner might be dirty. Clean the scanner. See To clean the scanner glass
on page 67.
The graphics settings might not be
suitable for the type of scan job that you
are performing.
Try changing the graphics settings. See Scanner resolution
and color on page 61.
Part of the image did not
scan.
incorrectly.
Make sure that the original is placed correctly on the flatbed
scanner.
A colored background might be causing
images in the foreground to blend into
the background.
Try adjusting the settings before you scan the original or
enhancing the image after you scan the original. See Scanner
resolution and color on page 61.
The original is too small. The minimum size that the flatbed scanner supports is 25 x
25 mm (1 x 1 inch).
The media size is incorrect. In Scan settings, make sure that the input media size is large
enough for the document that you are scanning. See Scanner
resolution and color on page 61.
The scan takes too long The resolution or color level is set too
high.
Change the resolution and color level settings to the correct
settings for your job. See Scanner resolution and color
on page 61.
The software is set to scan in color. The system default is color, which takes longer to scan even
when scanning a monochrome original. If you acquire an
image through TWAIN or WIA, you can change the settings so
that the original scans in grayscale or black-and-white. See
the device software Help for details.
A print job or copy job was sent before
you tried to scan.
If someone sent a print job or copy job before you tried to
scan, the scan will start if the scanner is not busy. However,
because the device and scanner share memory, the scan
might be slower.
ENWW Scan problems 95

Scan-quality problems
Preventing problems
The following are a few simple steps you can take to improve scan quality.
● Use high-quality originals.
● Load the media correctly. If the media is loaded incorrectly, it might skew, which causes unclear images.
See Loading media on page 24 for instructions.
● Adjust the software settings according to how you plan to use the scanned page. See Scanner resolution
and color on page 61 for more information.
Solving scan-quality problems
Blank pages The original might have been loaded
upside down.
On the flatbed scanner, place the original document face-
down with the upper-left corner of the document at the
lower-right corner of the glass.
Too light or dark The resolution and color levels may be
set incorrectly.
Verify that you have the correct resolution and color
settings. See Scanner resolution and color on page 61.
Unwanted lines Ink, glue, correction fluid, or an
glass.
Clean the flatbed scanner surface. See To clean the scanner
glass on page 67.
Black dots or streaks Ink, glue, correction fluid, or an
glass.
Clean the flatbed scanner surface. See To clean the scanner
glass on page 67.
Unclear text The resolution and color levels may be
set incorrectly.
Verify that you have the correct resolution and color
settings. See Scanner resolution and color on page 61.

Control-panel display problems
CAUTION: Static electricity can cause unexpected black lines, dots, or characters to appear on the device
control-panel display. Do not touch the device control-panel display if there is a chance that you have
collected a static electric charge (for example, by walking on carpet in a low-humidity environment).
Unexpected lines, dots, or characters might appear on the device control-panel display, or the display might
become blank if the device is exposed to an electric or magnetic field. To resolve this problem, perform the
following procedure:
1. Turn the device off.
2. Remove the device from the electric or magnetic field.
3. Turn the device on again.
ENWW Control-panel display problems 97

Solving common Macintosh problems
Problems with Mac OS X V10.3 and Mac OS X V10.4
The printer driver is not listed in Print Center.
Cause Solution
The device software might not have been installed or was installed
incorrectly.
Reinstall the software. See the getting started guide for instructions.
The device name does not appear in the printer list box in the print center.
Cause Solution
The device might not be ready. Make sure that the cables are connected correctly, the device is on, and
the ready light is on. If you are connecting through a USB hub, try
connecting directly to the computer or use a different port.
The wrong device name is being used. Print a Configuration report. See Information pages on page 64. Verify
that the name on the Configuration report matches the device name in
the Print Center.
The interface cable might be defective or of poor quality. Replace the interface cable. Make sure to use a high-quality cable.
A print job was not sent to the printer that you wanted.
Cause Solution
The print queue might be stopped. Restart the print queue. Open print monitor and select Start Jobs.
An encapsulated PostScript (EPS) file does not print with the correct fonts.
Cause Solution
This problem occurs with some programs. ● Try downloading the fonts that are contained in the EPS file to the
device before printing.
● Send the file in ASCII format instead of binary encoding.
You are unable to print from a third-party USB card.
Cause Solution
This error occurs when the software for USB printers is not installed. When adding a third-party USB card, you might need the Apple USB
Adapter Card Support software. The most current version of this
software is available from the Apple Web site.

The device does not appear in the Macintosh Print Center after the driver is selected.
Cause Solution
This problem is caused by either a software or a hardware component. Software problem solving
● Check that your Macintosh supports USB.
● Verify that your Macintosh operating system is Mac OS X V10.3 or
Mac OS X V10.4.
● Ensure that your Macintosh has the appropriate USB software from
Apple.
Hardware problem solving
● Check that the device is turned on.
● Verify that the USB cable is connected correctly.
● Check that you are using the appropriate high-speed USB cable.
● Ensure that you do not have too many USB devices drawing power
from the chain. Disconnect all of the devices from the chain, and
connect the cable directly to the USB port on the host computer.
● Check to see if more than two nonpowered USB hubs are connected
in a row on the chain. Disconnect all of the devices from the chain
and connect the cable directly to the USB port on the host
computer.
NOTE: The iMac keyboard is a nonpowered USB hub.
ENWW Solving common Macintosh problems 99

Problem-solving tools
The section describes the tools that can help you solve problems with your device.
Restoring the factory-set defaults
Restoring the factory-set defaults returns all of the settings to the factory defaults.
CAUTION: This procedure deletes any pages that are stored in the memory. The procedure then
automatically restarts the device.
3. Use the < or the > button to select Restore defaults, and then press Menu/Enter.
The device automatically restarts.
Reducing paper curl
Use the Less paper curl setting to reduce curl in printed media.
3. Use the < or the > button to select Less paper curl, and then press Menu/Enter.
4. Use the < or the > button to select On, and then press Menu/Enter.

A Accessories and ordering information
● Supplies
● Cable and interface accessories
● User-replaceable parts
● Paper and other print media
The following list of accessories was current at the time of printing. Ordering information and availability of
the accessories might change during the life of the device. For the most current ordering information, visit
the most appropriate of the following Web sites:
● North America: www.hp.com/go/ordersupplies-na
● Europe and Middle East: www.hp.com/go/ordersupplies-emea
● Asia Pacific countries/regions: www.hp.com/go/ordersupplies-ap
● Latin America: www.hp.com/go/ordersupplies-la
ENWW 101

Supplies
Product name Description Part number
Black print cartridge Average yield for the standard print
cartridge is approximately 2,000 pages.
Actual yield depends on use.
Q2612A
Cable and interface accessories
USB cable 2-meter standard USB-compatible device
connector
C6518A
User-replaceable parts
Separation pad and pickup rollers Replace when the device is picking up
multiple sheets or no sheets. Trying
different paper did not resolve the
problem.
Contact HP Customer Care to order parts.
Paper and other print media
NOTE: Inkjet paper is not recommended for the device.
HP LaserJet paper Premium HP-brand paper for use with HP LaserJet
printers.
HPJ1124 (letter)
HP Premium Choice LaserJet
paper
HP bond paper with a weight of 120 g/m2
(32 lb). HPU1132 (letter)
HP Cover paper HP-brand paper with a weight of 200 g/m2
(75-lb
cover). Use for printing postcards and document
covers.
Q2413A (letter) 100 sheets
HP Printing paper HP-brand paper for use with HP LaserJet printers. HPP1122 (letter)
HP Multipurpose paper HP-brand paper for a variety of uses. HPM1120 (letter)
HP LaserJet Tough paper Robust paper with a satin finish. Paper will not
tear and will withstand the weather. For
documents requiring durability and longevity.
Q1298A (letter)
HP High Gloss laser paper High-gloss finish coating on both sides. Use for
brochures, catalogs, photographs, and whenever
a high-gloss finish is desired.
HP Soft Gloss laser paper Satin finish coating on both sides, 105 g/m2
(28
lb).
102 Appendix A Accessories and ordering information ENWW

HP Brochure Laser Paper, Matte High opacity for two-sided printing with no show-
through, 44 lb.
HP Photo and Imaging Laser
Paper, Glossy
High-contrast glossy finish, 32 lb. Q6545A (letter) 200 sheets
HP Photo and Imaging Laser
Paper, Matte
High-contrast matte finish, 52 lb. Q6549A (letter) 100 sheets
HP Presentation Laser Paper, Soft
Gloss
Bright white for high contrast, 32 lb. Q6541A (letter) 200 sheets
HP Recycled Content Paper Matte finish on both sides, contains 30 percent
post-consumer content (satisfies US Executive
Order 13101), 75 g/m2
(20-lb bond).
HPE1120 (letter) 500 sheets
ENWW Paper and other print media 103

104 Appendix A Accessories and ordering information ENWW

B Service and support
● HP limited warranty statement
● HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement
● HP policy on non-HP supplies
● HP anticounterfeit Web site
● Data stored on the toner cartridge
● End User License Agreement
● Customer self-repair warranty service
● Customer support
ENWW 105

HP limited warranty statement
HP PRODUCT DURATION OF LIMITED WARRANTY
HP LaserJet M1005 MFP One-year limited warranty
HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in
materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of
such defects during the warranty period, HP will, at its option, either repair or replace products which prove
to be defective. Replacement products may be either new or equivalent in performance to new.
HP warrants to you that HP software will not fail to execute its programming instructions after the date of
purchase, for the period specified above, due to defects in material and workmanship when properly installed
and used. If HP receives notice of such defects during the warranty period, HP will replace software which
does not execute its programming instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable,
within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to
a refund of the purchase price upon prompt return of the product.
HP products may contain remanufactured parts equivalent to new in performance or may have been subject
to incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b)
software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d)
operation outside of the published environmental specifications for the product, or (e) improper site
preparation or maintenance.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER
WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY
DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND
FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states or provinces do not allow limitations
on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This
warranty gives you specific legal rights and you might also have other rights that vary from country/region to
country/region, state to state, or province to province.
HP's limited warranty is valid in any country/region or locality where HP has a support presence for this
product and where HP has marketed this product. The level of warranty service you receive may vary
according to local standards. HP will not alter form, fit or function of the product to make it operate in a
country/region for which it was never intended to function for legal or regulatory reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE
AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE
FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR
DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions,
states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO
NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
106 Appendix B Service and support ENWW

UK, Ireland, and Malta
The HP Limited Warranty is a commercial guarantee voluntarily provided by HP. The name and address of the
HP entity responsible for the performance of the HP Limited Warranty in your country/region is as follows:
UK: HP Inc UK Limited, Cain Road, Amen Corner, Bracknell, Berkshire, RG12 1HN
Ireland: Hewlett-Packard Ireland Limited, Liffey Park Technology Campus, Barnhall Road, Leixlip, Co.Kildare
Malta: Hewlett-Packard Europe B.V., Amsterdam, Meyrin Branch, Route du Nant-d'Avril 150, 1217 Meyrin,
Switzerland
United Kingdom: The HP Limited Warranty benefits apply in addition to any legal rights to a guarantee from
seller of nonconformity of goods with the contract of sale. These rights expire six years from delivery of
goods for products purchased in England or Wales and five years from delivery of goods for products
purchased in Scotland. However various factors may impact your eligibility to receive these rights. For
further information, please consult the following link: Consumer Legal Guarantee (www.hp.com/go/eu-legal)
or you may visit the European Consumer Centers website (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Consumers have the right to
choose whether to claim service under the HP Limited Warranty or against the seller under the legal
guarantee.
Ireland: The HP Limited Warranty benefits apply in addition to any statutory rights from seller in relation to
nonconformity of goods with the contract of sale. However various factors may impact your eligibility to
receive these rights. Consumer statutory rights are not limited or affected in any manner by HP Care Pack.
For further information, please consult the following link: Consumer Legal Guarantee (www.hp.com/go/eu-
legal) or you may visit the European Consumer Centers website (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Consumers have the right to
choose whether to claim service under the HP Limited Warranty or against the seller under the legal
guarantee.
Malta: The HP Limited Warranty benefits apply in addition to any legal rights to a two-year guarantee from
seller of nonconformity of goods with the contract of sale; however various factors may impact your
eligibility to receive these rights. Consumer statutory rights are not limited or affected in any manner by the
HP Limited Warranty. For further information, please consult the following link: Consumer Legal Guarantee
(www.hp.com/go/eu-legal) or you may visit the European Consumer Centers website (http://ec.europa.eu/
consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Consumers have the
right to choose whether to claim service under the HP Limited Warranty or against the seller under two-year
legal guarantee.
Austria, Belgium, Germany, and Luxemburg
Die beschränkte HP Herstellergarantie ist eine von HP auf freiwilliger Basis angebotene kommerzielle
Garantie. Der Name und die Adresse der HP Gesellschaft, die in Ihrem Land für die Gewährung der
beschränkten HP Herstellergarantie verantwortlich ist, sind wie folgt:
Deutschland: HP Deutschland GmbH, Schickardstr. 32, D-71034 Böblingen
Österreich: HP PPS Austria GmbH., Wienerbergstrasse 41, A-1120 Wien
Luxemburg: Hewlett-Packard Luxembourg S.C.A., 75, Parc d'Activités Capellen, Rue Pafebruc, L-8308
Capellen
Belgien: HP Belgium BVBA, Hermeslaan 1A, B-1831 Diegem
Die Rechte aus der beschränkten HP Herstellergarantie gelten zusätzlich zu den gesetzlichen Ansprüchen
wegen Sachmängeln auf eine zweijährige Gewährleistung ab dem Lieferdatum. Ob Sie Anspruch auf diese
ENWW HP limited warranty statement 107

Rechte haben, hängt von zahlreichen Faktoren ab. Die Rechte des Kunden sind in keiner Weise durch die
beschränkte HP Herstellergarantie eingeschränkt bzw. betroffen. Weitere Hinweise finden Sie auf der
folgenden Website: Gewährleistungsansprüche für Verbraucher (www.hp.com/go/eu-legal) oder Sie können
die Website des Europäischen Verbraucherzentrums (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm) besuchen. Verbraucher haben das
Recht zu wählen, ob sie eine Leistung von HP gemäß der beschränkten HP Herstellergarantie in Anspruch
nehmen oder ob sie sich gemäß der gesetzlichen zweijährigen Haftung für Sachmängel (Gewährleistung) sich
an den jeweiligen Verkäufer wenden.
Belgium, France, and Luxemburg
La garantie limitée HP est une garantie commerciale fournie volontairement par HP. Voici les coordonnées de
l'entité HP responsable de l'exécution de la garantie limitée HP dans votre pays:
France: HP France SAS, société par actions simplifiée identifiée sous le numéro 448 694 133 RCS Evry, 1
Avenue du Canada, 91947, Les Ulis
G.D. Luxembourg: Hewlett-Packard Luxembourg S.C.A., 75, Parc d'Activités Capellen, Rue Pafebruc, L-8308
Capellen
Belgique: HP Belgium BVBA, Hermeslaan 1A, B-1831 Diegem
France: Les avantages de la garantie limitée HP s'appliquent en complément des droits dont vous disposez
au titre des garanties légales applicables dont le bénéfice est soumis à des conditions spécifiques. Vos droits
en tant que consommateur au titre de la garantie légale de conformité mentionnée aux articles L. 211-4 à L.
211-13 du Code de la Consommation et de celle relatives aux défauts de la chose vendue, dans les conditions
prévues aux articles 1641 à 1648 et 2232 du Code de Commerce ne sont en aucune façon limités ou affectés
par la garantie limitée HP. Pour de plus amples informations, veuillez consulter le lien suivant : Garanties
légales accordées au consommateur (www.hp.com/go/eu-legal). Vous pouvez également consulter le site
Web des Centres européens des consommateurs (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Les consommateurs ont le droit
de choisir d’exercer leurs droits au titre de la garantie limitée HP, ou auprès du vendeur au titre des garanties
légales applicables mentionnées ci-dessus.
POUR RAPPEL:
Garantie Légale de Conformité:
« Le vendeur est tenu de livrer un bien conforme au contrat et répond des défauts de conformité existant lors
de la délivrance.
Il répond également des défauts de conformité résultant de l'emballage, des instructions de montage ou de
l'installation lorsque celle-ci a été mise à sa charge par le contrat ou a été réalisée sous sa responsabilité ».
Article L211-5 du Code de la Consommation:
« Pour être conforme au contrat, le bien doit:
1° Etre propre à l'usage habituellement attendu d'un bien semblable et, le cas échéant:
- correspondre à la description donnée par le vendeur et posséder les qualités que celui-ci a présentées à
l'acheteur sous forme d'échantillon ou de modèle;
- présenter les qualités qu'un acheteur peut légitimement attendre eu égard aux déclarations publiques faites
par le vendeur, par le producteur ou par son représentant, notamment dans la publicité ou l'étiquetage;
2° Ou présenter les caractéristiques définies d'un commun accord par les parties ou être propre à tout usage
spécial recherché par l'acheteur, porté à la connaissance du vendeur et que ce dernier a accepté ».

Article L211-12 du Code de la Consommation:
« L'action résultant du défaut de conformité se prescrit par deux ans à compter de la délivrance du bien ».
Garantie des vices cachés
Article 1641 du Code Civil : « Le vendeur est tenu de la garantie à raison des défauts cachés de la chose vendue
qui la rendent impropre à l'usage auquel on la destine, ou qui diminuent tellement cet usage que l'acheteur ne
l'aurait pas acquise, ou n'en aurait donné qu'un moindre prix, s'il les avait connus. »
Article 1648 alinéa 1 du Code Civil:
« L'action résultant des vices rédhibitoires doit être intentée par l'acquéreur dans un délai de deux ans à
compter de la découverte du vice. »
G.D. Luxembourg et Belgique: Les avantages de la garantie limitée HP s'appliquent en complément des
droits dont vous disposez au titre de la garantie de non-conformité des biens avec le contrat de vente.
Cependant, de nombreux facteurs peuvent avoir un impact sur le bénéfice de ces droits. Vos droits en tant
que consommateur au titre de ces garanties ne sont en aucune façon limités ou affectés par la garantie
limitée HP. Pour de plus amples informations, veuillez consulter le lien suivant : Garanties légales accordées
au consommateur (www.hp.com/go/eu-legal) ou vous pouvez également consulter le site Web des Centres
européens des consommateurs (http://ec.europa.eu/consumers/solving_consumer_disputes/non-
judicial_redress/ecc-net/index_en.htm). Les consommateurs ont le droit de choisir de réclamer un service
sous la garantie limitée HP ou auprès du vendeur au cours d'une garantie légale de deux ans.
Italy
La Garanzia limitata HP è una garanzia commerciale fornita volontariamente da HP. Di seguito sono indicati
nome e indirizzo della società HP responsabile della fornitura dei servizi coperti dalla Garanzia limitata HP nel
vostro Paese:
Italia: HP Italy S.r.l., Via G. Di Vittorio 9, 20063 Cernusco S/Naviglio
I vantaggi della Garanzia limitata HP vengono concessi ai consumatori in aggiunta ai diritti derivanti dalla
garanzia di due anni fornita dal venditore in caso di non conformità dei beni rispetto al contratto di vendita.
Tuttavia, diversi fattori possono avere un impatto sulla possibilita’ di beneficiare di tali diritti. I diritti
spettanti ai consumatori in forza della garanzia legale non sono in alcun modo limitati, né modificati dalla
Garanzia limitata HP. Per ulteriori informazioni, si prega di consultare il seguente link: Garanzia legale per i
clienti (www.hp.com/go/eu-legal), oppure visitare il sito Web dei Centri europei per i consumatori
(http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). I
consumatori hanno il diritto di scegliere se richiedere un servizio usufruendo della Garanzia limitata HP
oppure rivolgendosi al venditore per far valere la garanzia legale di due anni.
Spain
Su Garantía limitada de HP es una garantía comercial voluntariamente proporcionada por HP. El nombre y
dirección de las entidades HP que proporcionan la Garantía limitada de HP (garantía comercial adicional del
fabricante) en su país es:
España: Hewlett-Packard Española S.L. Calle Vicente Aleixandre, 1 Parque Empresarial Madrid - Las Rozas,
E-28232 Madrid
Los beneficios de la Garantía limitada de HP son adicionales a la garantía legal de 2 años a la que los
consumidores tienen derecho a recibir del vendedor en virtud del contrato de compraventa; sin embargo,
varios factores pueden afectar su derecho a recibir los beneficios bajo dicha garantía legal. A este respecto, la
Garantía limitada de HP no limita o afecta en modo alguno los derechos legales del consumidor
(www.hp.com/go/eu-legal). Para más información, consulte el siguiente enlace: Garantía legal del

consumidor o puede visitar el sitio web de los Centros europeos de los consumidores (http://ec.europa.eu/
consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Los clientes tienen
derecho a elegir si reclaman un servicio acogiéndose a la Garantía limitada de HP o al vendedor de
conformidad con la garantía legal de dos años.
Denmark
Den begrænsede HP-garanti er en garanti, der ydes frivilligt af HP. Navn og adresse på det HP-selskab, der er
ansvarligt for HP's begrænsede garanti i dit land, er som følger:
Danmark: HP Inc Danmark ApS, Engholm Parkvej 8, 3450, Allerød
Den begrænsede HP-garanti gælder i tillæg til eventuelle juridiske rettigheder, for en toårig garanti fra
sælgeren af varer, der ikke er i overensstemmelse med salgsaftalen, men forskellige faktorer kan dog
påvirke din ret til at opnå disse rettigheder. Forbrugerens lovbestemte rettigheder begrænses eller påvirkes
ikke på nogen måde af den begrænsede HP-garanti. Se nedenstående link for at få yderligere oplysninger:
Forbrugerens juridiske garanti (www.hp.com/go/eu-legal) eller du kan besøge De Europæiske
Forbrugercentres websted (http://ec.europa.eu/consumers/solving_consumer_disputes/non-
judicial_redress/ecc-net/index_en.htm). Forbrugere har ret til at vælge, om de vil gøre krav på service i
henhold til HP's begrænsede garanti eller hos sælger i henhold til en toårig juridisk garanti.
Norway
HPs garanti er en begrenset og kommersiell garanti som HP selv har valgt å tilby. Følgende lokale selskap
innestår for garantien:
Norge: HP Norge AS, Rolfbuktveien 4b, 1364 Fornebu
HPs garanti kommer i tillegg til det mangelsansvar HP har i henhold til norsk forbrukerkjøpslovgivning, hvor
reklamasjonsperioden kan være to eller fem år, avhengig av hvor lenge salgsgjenstanden var ment å vare.
Ulike faktorer kan imidlertid ha betydning for om du kvalifiserer til å kreve avhjelp iht slikt mangelsansvar.
Forbrukerens lovmessige rettigheter begrenses ikke av HPs garanti. Hvis du vil ha mer informasjon, kan du
klikke på følgende kobling: Juridisk garanti for forbruker (www.hp.com/go/eu-legal) eller du kan besøke
nettstedet til de europeiske forbrukersentrene (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Forbrukere har retten til å velge å
kreve service under HPs garanti eller iht selgerens lovpålagte mangelsansvar.
Sweden
HP:s begränsade garanti är en kommersiell garanti som tillhandahålls frivilligt av HP. Namn och adress till
det HP-företag som ansvarar för HP:s begränsade garanti i ditt land är som följer:
Sverige: HP PPS Sverige AB, SE-169 73 Stockholm
Fördelarna som ingår i HP:s begränsade garanti gäller utöver de lagstadgade rättigheterna till tre års garanti
från säljaren angående varans bristande överensstämmelse gentemot köpeavtalet, men olika faktorer kan
påverka din rätt att utnyttja dessa rättigheter. Konsumentens lagstadgade rättigheter varken begränsas
eller påverkas på något sätt av HP:s begränsade garanti. Mer information får du om du följer denna länk:
Lagstadgad garanti för konsumenter (www.hp.com/go/eu-legal) eller så kan du gå till European Consumer
Centers webbplats (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-
net/index_en.htm). Konsumenter har rätt att välja om de vill ställa krav enligt HP:s begränsade garanti eller
på säljaren enligt den lagstadgade treåriga garantin.

Portugal
A Garantia Limitada HP é uma garantia comercial fornecida voluntariamente pela HP. O nome e a morada da
entidade HP responsável pela prestação da Garantia Limitada HP no seu país são os seguintes:
Portugal: HPCP – Computing and Printing Portugal, Unipessoal, Lda., Edificio D. Sancho I, Quinta da Fonte,
Porto Salvo, Lisboa, Oeiras, 2740 244
As vantagens da Garantia Limitada HP aplicam-se cumulativamente com quaisquer direitos decorrentes da
legislação aplicável à garantia de dois anos do vendedor, relativa a defeitos do produto e constante do
contrato de venda. Existem, contudo, vários fatores que poderão afetar a sua elegibilidade para beneficiar de
tais direitos. Os direitos legalmente atribuídos aos consumidores não são limitados ou afetados de forma
alguma pela Garantia Limitada HP. Para mais informações, consulte a ligação seguinte: Garantia legal do
consumidor (www.hp.com/go/eu-legal) ou visite o Web site da Rede dos Centros Europeus do Consumidor
(http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm).
Os consumidores têm o direito de escolher se pretendem reclamar assistência ao abrigo da Garantia Limitada
HP ou contra o vendedor ao abrigo de uma garantia jurídica de dois anos.
Greece and Cyprus
Η Περιορισμένη εγγύηση HP είναι μια εμπορική εγγύηση η οποία παρέχεται εθελοντικά από την HP. Η
επωνυμία και η διεύθυνση του νομικού προσώπου ΗΡ που παρέχει την Περιορισμένη εγγύηση ΗΡ στη χώρα
σας είναι η εξής:
Ελλάδα /Κύπρoς: HP Printing and Personal Systems Hellas EPE, Tzavella 1-3, 15232 Chalandri, Attiki
Ελλάδα /Κύπρoς: HP Συστήματα Εκτύπωσης και Προσωπικών Υπολογιστών Ελλάς Εταιρεία Περιορισμένης
Ευθύνης, Tzavella 1-3, 15232 Chalandri, Attiki
Τα προνόμια της Περιορισμένης εγγύησης HP ισχύουν επιπλέον των νόμιμων δικαιωμάτων για διετή εγγύηση
έναντι του Πωλητή για τη μη συμμόρφωση των προϊόντων με τις συνομολογημένες συμβατικά ιδιότητες,
ωστόσο η άσκηση των δικαιωμάτων σας αυτών μπορεί να εξαρτάται από διάφορους παράγοντες. Τα νόμιμα
δικαιώματα των καταναλωτών δεν περιορίζονται ούτε επηρεάζονται καθ’ οιονδήποτε τρόπο από την
Περιορισμένη εγγύηση HP. Για περισσότερες πληροφορίες, συμβουλευτείτε την ακόλουθη τοποθεσία web:
Νόμιμη εγγύηση καταναλωτή (www.hp.com/go/eu-legal) ή μπορείτε να επισκεφτείτε την τοποθεσία web των
Ευρωπαϊκών Κέντρων Καταναλωτή (http://ec.europa.eu/consumers/solving_consumer_disputes/non-
judicial_redress/ecc-net/index_en.htm). Οι καταναλωτές έχουν το δικαίωμα να επιλέξουν αν θα αξιώσουν
την υπηρεσία στα πλαίσια της Περιορισμένης εγγύησης ΗΡ ή από τον πωλητή στα πλαίσια της νόμιμης
εγγύησης δύο ετών.
Hungary
A HP korlátozott jótállás egy olyan kereskedelmi jótállás, amelyet a HP a saját elhatározásából biztosít. Az
egyes országokban a HP mint gyártó által vállalt korlátozott jótállást biztosító HP vállalatok neve és címe:
Magyarország: HP Inc Magyarország Kft., H-1117 Budapest, Alíz utca 1.
A HP korlátozott jótállásban biztosított jogok azokon a jogokon felül illetik meg Önt, amelyek a termékeknek
az adásvételi szerződés szerinti minőségére vonatkozó kétéves, jogszabályban foglalt eladói
szavatosságból, továbbá ha az Ön által vásárolt termékre alkalmazandó, a jogszabályban foglalt kötelező
eladói jótállásból erednek, azonban számos körülmény hatással lehet arra, hogy ezek a jogok Önt megilletik-
e. További információért kérjük, keresse fel a következő webhelyet: Jogi Tájékoztató Fogyasztóknak
(www.hp.com/go/eu-legal) vagy látogassa meg az Európai Fogyasztói Központok webhelyét
(http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). A
fogyasztóknak jogában áll, hogy megválasszák, hogy a jótállással kapcsolatos igényüket a HP korlátozott

jótállás alapján vagy a kétéves, jogszabályban foglalt eladói szavatosság, illetve, ha alkalmazandó, a
jogszabályban foglalt kötelező eladói jótállás alapján érvényesítik.
Czech Republic
Omezená záruka HP je obchodní zárukou dobrovolně poskytovanou společností HP. Názvy a adresy
společností skupiny HP, které odpovídají za plnění omezené záruky HP ve vaší zemi, jsou následující:
Česká republika: HP Inc Czech Republic s. r. o., Za Brumlovkou 5/1559, 140 00 Praha 4
Výhody, poskytované omezenou zárukou HP, se uplatňuji jako doplňek k jakýmkoli právním nárokům na
dvouletou záruku poskytnutou prodejcem v případě nesouladu zboží s kupní smlouvou. Váš nárok na uznání
těchto práv však může záviset na mnohých faktorech. Omezená záruka HP žádným způsobem neomezuje ani
neovlivňuje zákonná práva zákazníka. Další informace získáte kliknutím na následující odkaz: Zákonná
záruka spotřebitele (www.hp.com/go/eu-legal) případně můžete navštívit webové stránky Evropského
spotřebitelského centra (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/
ecc-net/index_en.htm). Spotřebitelé mají právo se rozhodnout, zda chtějí službu reklamovat v rámci
omezené záruky HP nebo v rámci zákonem stanovené dvouleté záruky u prodejce.
Slovakia
Obmedzená záruka HP je obchodná záruka, ktorú spoločnosť HP poskytuje dobrovoľne. Meno a adresa
subjektu HP, ktorý zabezpečuje plnenie vyplývajúce z Obmedzenej záruky HP vo vašej krajine:
Slovenská republika: HP Inc Slovakia, s.r.o., Galvaniho 7, 821 04 Bratislava
Výhody Obmedzenej záruky HP sa uplatnia vedľa prípadných zákazníkových zákonných nárokov voči
predávajúcemu z vád, ktoré spočívajú v nesúlade vlastností tovaru s jeho popisom podľa predmetnej zmluvy.
Možnosť uplatnenia takých prípadných nárokov však môže závisieť od rôznych faktorov. Služby Obmedzenej
záruky HP žiadnym spôsobom neobmedzujú ani neovplyvňujú zákonné práva zákazníka, ktorý je
spotrebiteľom. Ďalšie informácie nájdete na nasledujúcom prepojení: Zákonná záruka spotrebiteľa
(www.hp.com/go/eu-legal), prípadne môžete navštíviť webovú lokalitu európskych zákazníckych stredísk
Spotrebitelia majú právo zvoliť si, či chcú uplatniť servis v rámci Obmedzenej záruky HP alebo počas zákonnej
dvojročnej záručnej lehoty u predajcu.
Poland
Ograniczona gwarancja HP to komercyjna gwarancja udzielona dobrowolnie przez HP. Nazwa i adres
podmiotu HP odpowiedzialnego za realizację Ograniczonej gwarancji HP w Polsce:
Polska: HP Inc Polska sp. z o.o., Szturmowa 2a, 02-678 Warszawa, wpisana do rejestru przedsiębiorców
prowadzonego przez Sąd Rejonowy dla m.st. Warszawy w Warszawie, XIII Wydział Gospodarczy Krajowego
Rejestru Sądowego, pod numerem KRS 0000546115, NIP 5213690563, REGON 360916326, GIOŚ
E0020757WZBW, kapitał zakładowy 480.000 PLN.
Świadczenia wynikające z Ograniczonej gwarancji HP stanowią dodatek do praw przysługujących nabywcy w
związku z dwuletnią odpowiedzialnością sprzedawcy z tytułu niezgodności towaru z umową (rękojmia).
Niemniej, na możliwość korzystania z tych praw mają wpływ różne czynniki. Ograniczona gwarancja HP w
żaden sposób nie ogranicza praw konsumenta ani na nie nie wpływa. Więcej informacji można znaleźć pod
następującym łączem: Gwarancja prawna konsumenta (www.hp.com/go/eu-legal), można także odwiedzić
stronę internetową Europejskiego Centrum Konsumenckiego (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Konsumenci mają prawo wyboru
co do możliwosci skorzystania albo z usług gwarancyjnych przysługujących w ramach Ograniczonej gwarancji
HP albo z uprawnień wynikających z dwuletniej rękojmi w stosunku do sprzedawcy.

Bulgaria
Ограничената гаранция на HP представлява търговска гаранция, доброволно предоставяна от HP.
Името и адресът на дружеството на HP за вашата страна, отговорно за предоставянето на
гаранционната поддръжка в рамките на Ограничената гаранция на HP, са както следва:
HP Inc Bulgaria EOOD (Ейч Пи Инк България ЕООД), гр. София 1766, район р-н Младост, бул.
Околовръстен Път No 258, Бизнес Център Камбаните
Предимствата на Ограничената гаранция на HP се прилагат в допълнение към всички законови права за
двугодишна гаранция от продавача при несъответствие на стоката с договора за продажба. Въпреки
това, различни фактори могат да окажат влияние върху условията за получаване на тези права.
Законовите права на потребителите не са ограничени или засегнати по никакъв начин от Ограничената
гаранция на HP. За допълнителна информация, моля вижте Правната гаранция на потребителя
(www.hp.com/go/eu-legal) или посетете уебсайта на Европейския потребителски център
Потребителите имат правото да избират дали да претендират за извършване на услуга в рамките на
Ограничената гаранция на HP или да потърсят такава от търговеца в рамките на двугодишната правна
гаранция.
Romania
Garanția limitată HP este o garanție comercială furnizată în mod voluntar de către HP. Numele și adresa
entității HP răspunzătoare de punerea în aplicare a Garanției limitate HP în țara dumneavoastră sunt
următoarele:
Romănia: HP Inc Romania SRL, 6 Dimitrie Pompeiu Boulevard, Building E, 2nd floor, 2nd District, Bucureşti
Beneficiile Garanției limitate HP se aplică suplimentar faţă de orice drepturi privind garanţia de doi ani oferită
de vânzător pentru neconformitatea bunurilor cu contractul de vânzare; cu toate acestea, diverşi factori pot
avea impact asupra eligibilităţii dvs. de a beneficia de aceste drepturi. Drepturile legale ale consumatorului
nu sunt limitate sau afectate în vreun fel de Garanția limitată HP. Pentru informaţii suplimentare consultaţi
următorul link: garanția acordată consumatorului prin lege (www.hp.com/go/eu-legal) sau puteți accesa
site-ul Centrul European al Consumatorilor (http://ec.europa.eu/consumers/solving_consumer_disputes/
non-judicial_redress/ecc-net/index_en.htm). Consumatorii au dreptul să aleagă dacă să pretindă despăgubiri
în cadrul Garanței limitate HP sau de la vânzător, în cadrul garanției legale de doi ani.
Belgium and the Netherlands
De Beperkte Garantie van HP is een commerciële garantie vrijwillig verstrekt door HP. De naam en het adres
van de HP-entiteit die verantwoordelijk is voor het uitvoeren van de Beperkte Garantie van HP in uw land is
als volgt:
Nederland: HP Nederland B.V., Startbaan 16, 1187 XR Amstelveen
België: HP Belgium BVBA, Hermeslaan 1A, B-1831 Diegem
De voordelen van de Beperkte Garantie van HP vormen een aanvulling op de wettelijke garantie voor
consumenten gedurende twee jaren na de levering te verlenen door de verkoper bij een gebrek aan
conformiteit van de goederen met de relevante verkoopsovereenkomst. Niettemin kunnen diverse factoren
een impact hebben op uw eventuele aanspraak op deze wettelijke rechten. De wettelijke rechten van de
consument worden op geen enkele wijze beperkt of beïnvloed door de Beperkte Garantie van HP. Raadpleeg
voor meer informatie de volgende webpagina: Wettelijke garantie van de consument (www.hp.com/go/eu-
legal) of u kan de website van het Europees Consumenten Centrum bezoeken (http://ec.europa.eu/
consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Consumenten hebben

het recht om te kiezen tussen enerzijds de Beperkte Garantie van HP of anderzijds het aanspreken van de
verkoper in toepassing van de wettelijke garantie.
Finland
HP:n rajoitettu takuu on HP:n vapaaehtoisesti antama kaupallinen takuu. HP:n myöntämästä takuusta
maassanne vastaavan HP:n edustajan yhteystiedot ovat:
Suomi: HP Finland Oy, Piispankalliontie, FIN - 02200 Espoo
HP:n takuun edut ovat voimassa mahdollisten kuluttajansuojalakiin perustuvien oikeuksien lisäksi sen
varalta, että tuote ei vastaa myyntisopimusta. Saat lisätietoja seuraavasta linkistä: Kuluttajansuoja
(www.hp.com/go/eu-legal) tai voit käydä Euroopan kuluttajakeskuksen sivustolla (http://ec.europa.eu/
consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Kuluttajilla on oikeus
vaatia virheen korjausta HP:n takuun ja kuluttajansuojan perusteella HP:lta tai myyjältä.
Slovenia
Omejena garancija HP je prostovoljna trgovska garancija, ki jo zagotavlja podjetje HP. Ime in naslov poslovne
enote HP, ki je odgovorna za omejeno garancijo HP v vaši državi, sta naslednja:
Slovenija: Hewlett-Packard Europe B.V., Amsterdam, Meyrin Branch, Route du Nant-d'Avril 150, 1217 Meyrin,
Switzerland
Ugodnosti omejene garancije HP veljajo poleg zakonskih pravic, ki ob sklenitvi kupoprodajne pogodbe
izhajajo iz dveletne garancije prodajalca v primeru neskladnosti blaga, vendar lahko na izpolnjevanje pogojev
za uveljavitev pravic vplivajo različni dejavniki. Omejena garancija HP nikakor ne omejuje strankinih z
zakonom predpisanih pravic in ne vpliva nanje. Za dodatne informacije glejte naslednjo povezavo: Strankino
pravno jamstvo (www.hp.com/go/eu-legal); ali pa obiščite spletno mesto evropskih središč za potrošnike
Potrošniki imajo pravico izbrati, ali bodo uveljavljali pravice do storitev v skladu z omejeno garancijo HP ali
proti prodajalcu v skladu z dvoletno zakonsko garancijo.
Croatia
HP ograničeno jamstvo komercijalno je dobrovoljno jamstvo koje pruža HP. Ime i adresa HP subjekta
odgovornog za HP ograničeno jamstvo u vašoj državi:
Hrvatska: HP Computing and Printing d.o.o. za računalne i srodne aktivnosti, Radnička cesta 41, 10000
Zagreb
Pogodnosti HP ograničenog jamstva vrijede zajedno uz sva zakonska prava na dvogodišnje jamstvo kod bilo
kojeg prodavača s obzirom na nepodudaranje robe s ugovorom o kupnji. Međutim, razni faktori mogu utjecati
na vašu mogućnost ostvarivanja tih prava. HP ograničeno jamstvo ni na koji način ne utječe niti ne ograničava
zakonska prava potrošača. Dodatne informacije potražite na ovoj adresi: Zakonsko jamstvo za potrošače
(www.hp.com/go/eu-legal) ili možete posjetiti web-mjesto Europskih potrošačkih centara
Potrošači imaju pravo odabrati žele li ostvariti svoja potraživanja u sklopu HP ograničenog jamstva ili
pravnog jamstva prodavača u trajanju ispod dvije godine.
Latvia
HP ierobežotā garantija ir komercgarantija, kuru brīvprātīgi nodrošina HP. HP uzņēmums, kas sniedz HP
ierobežotās garantijas servisa nodrošinājumu jūsu valstī:
Latvija: HP Finland Oy, PO Box 515, 02201 Espoo, Finland

HP ierobežotās garantijas priekšrocības tiek piedāvātas papildus jebkurām likumīgajām tiesībām uz
pārdevēja un/vai rażotāju nodrošinātu divu gadu garantiju gadījumā, ja preces neatbilst pirkuma līgumam,
tomēr šo tiesību saņemšanu var ietekmēt vairāki faktori. HP ierobežotā garantija nekādā veidā neierobežo un
neietekmē patērētāju likumīgās tiesības. Lai iegūtu plašāku informāciju, izmantojiet šo saiti: Patērētāju
likumīgā garantija (www.hp.com/go/eu-legal) vai arī Eiropas Patērētāju tiesību aizsardzības centra tīmekļa
vietni (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/
index_en.htm). Patērētājiem ir tiesības izvēlēties, vai pieprasīt servisa nodrošinājumu saskaņā ar HP
ierobežoto garantiju, vai arī pārdevēja sniegto divu gadu garantiju.
Lithuania
HP ribotoji garantija yra HP savanoriškai teikiama komercinė garantija. Toliau pateikiami HP bendrovių,
teikiančių HP garantiją (gamintojo garantiją) jūsų šalyje, pavadinimai ir adresai:
Lietuva: HP Finland Oy, PO Box 515, 02201 Espoo, Finland
HP ribotoji garantija papildomai taikoma kartu su bet kokiomis kitomis įstatymais nustatytomis teisėmis į
pardavėjo suteikiamą dviejų metų laikotarpio garantiją dėl prekių atitikties pardavimo sutarčiai, tačiau tai, ar
jums ši teisė bus suteikiama, gali priklausyti nuo įvairių aplinkybių. HP ribotoji garantija niekaip neapriboja ir
neįtakoja įstatymais nustatytų vartotojo teisių. Daugiau informacijos rasite paspaudę šią nuorodą: Teisinė
vartotojo garantija (www.hp.com/go/eu-legal) arba apsilankę Europos vartotojų centro internetinėje
svetainėje (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/
index_en.htm). Vartotojai turi teisę prašyti atlikti techninį aptarnavimą pagal HP ribotąją garantiją arba
pardavėjo teikiamą dviejų metų įstatymais nustatytą garantiją.
Estonia
HP piiratud garantii on HP poolt vabatahtlikult pakutav kaubanduslik garantii. HP piiratud garantii eest
vastutab HP üksus aadressil:
Eesti: HP Finland Oy, PO Box 515, 02201 Espoo, Finland
HP piiratud garantii rakendub lisaks seaduses ettenähtud müüjapoolsele kaheaastasele garantiile, juhul kui
toode ei vasta müügilepingu tingimustele. Siiski võib esineda asjaolusid, mille puhul teie jaoks need õigused
ei pruugi kehtida. HP piiratud garantii ei piira ega mõjuta mingil moel tarbija seadusjärgseid õigusi. Lisateavet
leiate järgmiselt lingilt: tarbija õiguslik garantii (www.hp.com/go/eu-legal) või võite külastada Euroopa
tarbijakeskuste veebisaiti (http://ec.europa.eu/consumers/solving_consumer_disputes/non-
judicial_redress/ecc-net/index_en.htm). Tarbijal on õigus valida, kas ta soovib kasutada HP piiratud garantiid
või seadusega ette nähtud müüjapoolset kaheaastast garantiid.
Russia
Срок службы принтера для России
Срок службы данного принтера HP составляет пять лет в нормальных условиях эксплуатации. Срок
службы отсчитывается с момента ввода принтера в эксплуатацию. В конце срока службы HP
рекомендует посетить веб-сайт нашей службы поддержки по адресу http://www.hp.com/support и/или
связаться с авторизованным поставщиком услуг HP для получения рекомендаций в отношении
дальнейшего безопасного использования принтера.

HP's Premium Protection Warranty: LaserJet toner cartridge
limited warranty statement
This HP product is warranted to be free from defects in materials and workmanship.
This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or
tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation
outside of the published environmental specifications for the printer product or (c) exhibit wear from
ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written description of the
problem and print samples) or contact HP customer support. At HP's option, HP will either replace products
that prove to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY
OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS
ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR
A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT,
SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER
BASED IN CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO
NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

HP policy on non-HP supplies
HP cannot recommend the use of non-HP toner cartridges, either new or remanufactured.
NOTE: For HP printer products, the use of a non-HP toner cartridge or a refilled toner cartridge does not
affect either the warranty to the customer or any HP support contract with the customer. However, if product
failure or damage is attributable to the use of a non-HP toner cartridge or refilled toner cartridge, HP will
charge its standard time and materials charges to service the product for the particular failure or damage.
ENWW HP policy on non-HP supplies 117

HP anticounterfeit Web site
Go to www.hp.com/go/anticounterfeit when you install an HP toner cartridge and the control-panel message
indicates the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve
the problem.
Your toner cartridge might not be a genuine HP toner cartridge if you notice the following:
● The supplies status page indicates that a non-HP supply is installed.
● You are experiencing a high number of problems with the cartridge.
● The cartridge does not look like it usually does (for example, the packaging differs from HP packaging).

Data stored on the toner cartridge
The HP toner cartridges used with this product contain a memory chip that assists in the operation of the
product.
In addition, this memory chip collects a limited set of information about the usage of the product, which
might include the following: the date when the toner cartridge was first installed, the date when the toner
cartridge was last used, the number of pages printed using the toner cartridge, the page coverage, the
printing modes used, any printing errors that might have occurred, and the product model. This information
helps HP design future products to meet our customers' printing needs.
The data collected from the toner cartridge memory chip does not contain information that can be used to
identify a customer or user of the toner cartridge or their product.
HP collects a sampling of the memory chips from toner cartridges returned to HP's free return and recycling
program (HP Planet Partners: www.hp.com/recycle). The memory chips from this sampling are read and
studied in order to improve future HP products. HP partners who assist in recycling this toner cartridge might
have access to this data, as well.
Any third party possessing the toner cartridge might have access to the anonymous information on the
memory chip.
ENWW Data stored on the toner cartridge 119

End User License Agreement
READ CAREFULLY BEFORE USING THIS SOFTWARE EQUIPMENT: This End-User license Agreement (

purchased. The use of any Microsoft operating system software contained in such recovery
solution shall be governed by the Microsoft License Agreement.
2. UPGRADES. To use a Software Product identified as an upgrade, you must first be licensed for the
original Software Product identified by HP as eligible for the upgrade. After upgrading, you may no
longer use the original Software Product that formed the basis for your upgrade eligibility. By using the
Software Product, you also agree that HP may automatically access your HP Product when connected to
the internet to check the version or status of certain Software Products and may automatically
download and install upgrades or updates to such Software Products on to your HP Product to provide
new versions or updates required to maintain the functionality, performance, or security of the
HP Software and your HP Product and facilitate the provision of support or other services provided to
you. In certain cases, and depending on the type of upgrade or update, notifications will be provided to
you (via pop-up or other means), which may require you to initiate the upgrade or update.
3. ADDITIONAL SOFTWARE. This EULA applies to updates or supplements to the original Software Product
provided by HP unless HP provides other terms along with the update or supplement. In case of a
conflict between such terms, the other terms will prevail.
4. TRANSFER.
a. Third Party. The initial user of the Software Product may make a one-time transfer of the Software
Product to another end user. Any transfer must include all component parts, media, printed
materials, this EULA, and if applicable, the Certificate of Authenticity. The transfer may not be an
indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the
transferred product must agree to all the EULA terms. Upon transfer of the Software Product, your
license is automatically terminated.
b. Restrictions. You may not rent, lease or lend the Software Product or use the Software Product for
commercial timesharing or bureau use. You may not sublicense, assign or transfer the license or
Software Product except as expressly provided in this EULA.
5. PROPRIETARY RIGHTS. All intellectual property rights in the Software Product and user documentation
are owned by HP or its suppliers and are protected by law, including but not limited to United States
copyright, trade secret, and trademark law, as well as other applicable laws and international treaty
provisions. You shall not remove any product identification, copyright notices or proprietary restrictions
from the Software Product.
6. LIMITATION ON REVERSE ENGINEERING. You may not reverse engineer, decompile, or disassemble the
Software Product, except and only to the extent that the right to do so is mandated under applicable
law notwithstanding this limitation or it is expressly provided for in this EULA.
7. TERM. This EULA is effective unless terminated or rejected. This EULA will also terminate upon
conditions set forth elsewhere in this EULA or if you fail to comply with any term or condition of this
EULA.
8. CONSENT TO COLLECTION/USE OF DATA.
a. HP will use cookies and other web technology tools to collect anonymous technical information
related to HP Software and your HP Product. This data will be used to provide the upgrades and
related support or other services described in Section 2. HP will also collect personal information
including your Internet Protocol address or other unique identifier information associated with
your HP Product and data provided by you on registration of your HP Product. As well as providing
the upgrades and related support or other services, this data will be used for sending marketing
communications to you (in each case with your express consent where required by applicable law).
To the extent permitted by applicable law, by accepting these terms and conditions you consent to
the collection and use of anonymous and personal data by HP, its subsidiaries, and affiliates as
ENWW End User License Agreement 121

described in this EULA and as further described in HP’s privacy policy: www8.hp.com/us/en/
privacy/privacy.html?jumpid=reg_r1002_usen_c-001_title_r0001
b. Collection/Use by Third Parties. Certain software programs included in your HP Product are
provided and separately licensed to you by third party providers (“Third Party Software”). Third
Party Software may be installed and operational on your HP Product even if you choose not to
activate/purchase such software. Third Party Software may collect and transmit technical
information about your system (i.e., IP address, unique device identifier, software version
installed, etc.) and other system data. This information is used by the third party to identify
technical system attributes and ensure that the most current version of the software has been
installed on your system. If you do not want the Third Party Software to collect this technical
information or automatically send you version updates, you should uninstall the software prior to
connecting to the Internet.
9. DISCLAIMER OF WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HP AND ITS
SUPPLIERS PROVIDE THE SOFTWARE PRODUCT “AS IS” AND WITH ALL FAULTS, AND HEREBY DISCLAIM
ALL OTHER WARRANTIES, GUARANTEES, AND CONDITIONS, EITHER EXPRESS, IMPLIED, OR STATUTORY,
INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE AND NON-INFRINGEMENT, ANY IMPLIED
WARRANTIES, DUTIES, GUARANTEES, OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY
QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, AND OF LACK OF VIRUSES ALL WITH REGARD TO THE
SOFTWARE PRODUCT. Some states/jurisdictions do not allow exclusion of implied warranties or
limitations on the duration of implied warranties, so the above disclaimer may not apply to you in its
entirety.
IN AUSTRALIA AND NEW ZEALAND, THE SOFTWARE COMES WITH GUARANTEES THAT CANNOT BE
EXCLUDED UNDER AUSTRALIAN AND NEW ZEALAND CONSUMER LAWS. AUSTRALIAN CONSUMERS ARE
ENTITLED TO A REPLACEMENT OR A REFUND FOR A MAJOR FAILURE AND COMPENSATION FOR OTHER
REASONABLY FORESEEABLE LOSS OR DAMAGE. AUSTRALIAN CONSUMERS ARE ALSO ENTITLED TO HAVE
THE SOFTWARE REPAIRED OR REPLACED IF IT FAILS TO BE OF ACCEPTABLE QUALITY AND THE FAILURE
DOES NOT AMOUNT TO A MAJOR FAILURE. NEW ZEALAND CONSUMERS WHO ARE PURCHASING GOODS
FOR PERSONAL, DOMESTIC OR HOUSEHOLD USE OR CONSUMPTION AND NOT FOR THE PURPOSE OF A
BUSINESS (“NEW ZEALAND CONSUMERS”) ARE ENTITLED TO REPAIR, REPLACEMENT OR REFUND FOR A
FAILURE AND COMPENSATION FOR OTHER REASONABLY FORESEEABLE LOSS OR DAMAGE.
10. LIMITATION OF LIABILITY. Subject to local law, notwithstanding any damages that you might incur, the
entire liability of HP and any of its suppliers under any provision of this EULA and your exclusive remedy
for all of the foregoing shall be limited to the greater of the amount actually paid by you separately for
the Software Product or U.S. $5.00. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO
EVENT SHALL HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR
CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF
PROFITS OR CONFIDENTIAL OR OTHER INFORMATION, FOR BUSINESS INTERRUPTION, FOR PERSONAL
INJURY, FOR LOSS OF PRIVACY ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO
USE THE SOFTWARE PRODUCT, OR OTHERWISE IN CONNECTION WITH ANY PROVISION OF THIS EULA,
EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF
THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some states/jurisdictions do not allow the exclusion or
limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to
you.
11. U.S. GOVERNMENT CUSTOMERS. Consistent with FAR 12.211 and 12.212, Commercial Computer
Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to
the U.S. Government under HP's standard commercial license.
12. COMPLIANCE WITH EXPORT LAWS. You shall comply with all laws and regulations of the United States
and other countries (

13. CAPACITY AND AUTHORITY TO CONTRACT. You represent that you are of the legal age of majority in
your state of residence and, if applicable, you are duly authorized by your employer to enter into this
contract.
14. APPLICABLE LAW. This EULA is governed by the laws of the country in which the equipment was
purchased.
15. ENTIRE AGREEMENT. This EULA (including any addendum or amendment to this EULA which is included
with the HP Product) is the entire agreement between you and HP relating to the Software Product and
it supersedes all prior or contemporaneous oral or written communications, proposals and
representations with respect to the Software Product or any other subject matter covered by this EULA.
To the extent the terms of any HP policies or programs for support services conflict with the terms of
this EULA, the terms of this EULA shall control.
© Copyright 2015 HP Development Company, L.P.
The information contained herein is subject to change without notice. All other product names mentioned
herein may be trademarks of their respective companies. To the extent permitted by applicable law, the only
warranties for HP products and services are set forth in the express warranty statements accompanying such
products and services. Nothing herein should be construed as constituting an additional warranty. To the
extent permitted by applicable law, HP shall not be liable for technical or editorial errors or omissions
contained herein.
First Edition: August 2015
ENWW End User License Agreement 123

Customer self-repair warranty service
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for
greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that
the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement.
There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory. If you request HP
to replace these parts, you will be charged for the travel and labor costs of this service. 2) Parts for which
customer self repair is optional. These parts are also designed for Customer Self Repair. If, however, you
require that HP replace them for you, this may be done at no additional charge under the type of warranty
service designated for your product.
Based on availability and where geography permits, CSR parts will be shipped for next business day delivery.
Same-day or four-hour delivery may be offered at an additional charge where geography permits. If
assistance is required, you can call the HP Technical Support Center and a technician will help you over the
phone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must be
returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective
part back to HP within a defined period of time, normally five (5) business days. The defective part must be
returned with the associated documentation in the provided shipping material. Failure to return the defective
part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and
part return costs and determine the courier/carrier to be used.

Customer support
Get telephone support for your country/region
Have the product name, serial number, date of purchase, and
problem description ready.
Country/region phone numbers are on the flyer that was in the
box with your product or at www.hp.com/support/.
Get 24-hour Internet support, and download software utilities
and drivers
www.hp.com/support/ljm1005
Order additional HP service or maintenance agreements www.hp.com/go/carepack
Register your product www.register.hp.com
ENWW Customer support 125

C Device specifications
This section contains the following information about the device:
● Physical specifications
● Electrical specifications
● Power consumption
● Environmental specifications
● Acoustic emissions
ENWW 127

Physical specifications
Table C-1 Physical specifications
Height Depth Width Weight1
308 mm (12.13 inches) 363 mm (14.3 inches) 437 mm (17.2 inches) 8.3 kg (18.4 lb)
1 Weight does not include print cartridge, which weighs 0.7 kg (1.5 lb).
Electrical specifications
CAUTION: Power requirements are based on the country/region where the device is sold. Do not convert
operating voltages. This will damage the device and void the product warranty.
Table C-2 Electrical specifications
Item 110-volt models 220-volt models
Power requirements 110 to 127 V (+/- 10%)
XX / XX Hz (+/- 2 Hz)
220 to 240 V (+/- 10%)
XX / XX Hz (+/- 2 Hz)
Rated current X.X A X.X A
Power consumption
Table C-3 Power consumption (average, in watts)1
,2
Printing Copying Ready/Sleep3
Off
XXX W XXX W X W 0 W
1 Values are based on preliminary data. See www.hp.com/support/ljm1005 for current information.
2 Power reported is highest values measured for monochrome printing/copying using all standard voltages.
3 The default time from Ready mode to Sleep mode and the recovery time from Sleep mode to start of printing is less than 10 seconds
because of instant-on fusing.
4 Maximum heat dissipation for all models in Ready mode = 51.2 BTU/hour.
5 Print speed is 15 ppm letter-size and 14 ppm A4-size.
Environmental specifications
Table C-4 Environmental specifications
Recommended1
Operating1
Storage1
(Device and print cartridge)
Temperature
XX° to XX°C
(XX° to XX°F)
XX° to XX.X°C
(XX° to XX.X°F)
X° to XX°C
(XX° to XXX°F)
Relative humidity XX% to XX% XX% to XX% X% or less
1 Values are subject to change. See the support Web site for current information.
128 Appendix C Device specifications ENWW

Acoustic emissions
Table C-5 Acoustic emissions 1
,2
Sound Power Level Declared per ISO 9296
Printing (15 ppm)3
LWAd = X.X Bels (A) [XX dB (A)]
Ready Essentially Inaudible
Sound Pressure Level - Bystander Position Declared per ISO 9296
Printing (15 ppm)3
LpAm = XX dB (A)
Ready Essentially Inaudible
1 Values are based on preliminary data. See www.hp.com/support/ljm1005 for current information.
2 Configuration tested: HP LaserJet M1005 MFP, letter.
3 Print speed is 15 ppm letter-size and 14 ppm A4-size.
ENWW Acoustic emissions 129

130 Appendix C Device specifications ENWW

D Environmental product stewardship
program
● Protecting the environment
● Ozone production
● Power consumption
● Toner consumption
● Paper use
● Plastics
● HP LaserJet print supplies
● Paper
● Material restrictions
● Disposal of waste equipment by users (EU and India)
● Electronic hardware recycling
● Brazil hardware recycling information
● Chemical substances
● Product Power Data per European Union Commission Regulation 1275/2008
● Restriction on Hazardous Substances statement (India)
● Restriction on Hazardous Substances statement (Turkey)
● Restriction on Hazardous Substances statement (Ukraine)
● Substances Table (China)
● SEPA Ecolabel User Information (China)
● The regulation of the implementation on China energy label for printer, fax, and copier
● Material Safety Data Sheet (MSDS)
● EPEAT
● For more information
ENWW 131

Protecting the environment
HP is committed to providing quality products in an environmentally sound manner. This product has been
designed with several attributes to minimize impacts on our environment.
Ozone production
The airborne emissions of ozone for this product has been measured according to a generally recognized
method* and when these emissions data are applied to a “generic office model exposure scenario”**, HP is
able to determine there is no appreciable amount of ozone generated during printing that exceeds any
current indoor air quality standards or guidelines.
* Test method for the determination of emissions from hardcopy devices with respect to awarding the
environmental label for office devices with printing function; RAL-UZ 171 – BAM July, 2012
** Based on ozone concentration when printing 2 hours per day in a 32 cubic meter room with a ventilation
rate of 0.72 air changes per hour with HP printing supplies
Power consumption
Power usage drops significantly while in Ready, Sleep, or Off mode, which saves natural resources and saves
money without affecting the high performance of this product. HP printing and imaging equipment marked
with the ENERGY STAR®
logo is qualified to the U.S. Environmental Protection Agency's ENERGY STAR
specifications for imaging equipment. The following mark will appear on ENERGY STAR qualified imaging
products:
Additional ENERGY STAR qualified imaging product model information is listed at:
www.hp.com/go/energystar
Toner consumption
EconoMode uses less toner, which might extend the life of the print cartridge. HP does not recommend the
full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical
parts in the print cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing
the print cartridge.
132 Appendix D Environmental product stewardship program ENWW

Paper use
This product’s duplex feature (manual or automatic) and N-up printing (multiple pages printed on one page)
capability can reduce paper usage and the resulting demands on natural resources.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to
identify plastics for recycling purposes at the end of the product’s life.
HP LaserJet print supplies
Original HP Supplies were designed with the environment in mind. HP makes it easy to conserve resources
and paper when printing. And when you are done, we make it easy and free to recycle.1
All HP cartridges returned to HP Planet Partners go through a multiphase recycling process where materials
are separated and refined for use as raw material in new Original HP cartridges and everyday products. No
Original HP cartridges returned through HP Planet Partners are ever sent to a landfill, and HP never refills or
resells Original HP cartridges.
To participate in HP Planet Partners return and recycling program, visit www.hp.com/recycle. Select your
country/region for information on how to return HP printing supplies. Multi-lingual program information
and instructions are also included in every new HP LaserJet print cartridge package.
1
Program availability varies. For more information, visit www.hp.com/recycle.
Paper
This product is capable of using recycled paper and lightweight paper (EcoFFICIENT™) when the paper meets
the guidelines outlined in the HP LaserJet Printer Family Print Media Guide. This product is suitable for the use
of recycled paper and lightweight paper (EcoFFICIENT™) according to EN12281:2002.
Material restrictions
This HP product does not contain added mercury.
This HP product does not contain a battery.
Disposal of waste equipment by users (EU and India)
This symbol means do not dispose of your product with your other household waste. Instead, you should
protect human health and the environment by handing over your waste equipment to a designated collection
point for the recycling of waste electrical and electronic equipment. For more information, please contact
your household waste disposal service, or go to: www.hp.com/recycle.
ENWW Paper use 133

Electronic hardware recycling
HP encourages customers to recycle used electronic hardware. For more information about recycling
programs go to: www.hp.com/recycle.
Brazil hardware recycling information
Este produto eletrônico e seus componentes não devem ser descartados no lixo comum, pois embora
estejam em conformidade com padrões mundiais de restrição a substâncias nocivas, podem conter, ainda
que em quantidades mínimas, substâncias impactantes ao meio ambiente. Ao final da vida útil deste produto,
o usuário deverá entregá-lo à HP. A não observância dessa orientação sujeitará o infrator às sanções
previstas em lei.
Após o uso, as pilhas e/ou baterias dos produtos HP deverão ser entregues ao estabelecimento comercial ou
rede de assistência técnica autorizada pela HP.
Para maiores informações, inclusive sobre os pontos de recebimento, acesse:
www.hp.com.br/reciclar
Chemical substances
HP is committed to providing our customers with information about the chemical substances in our products
as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European
Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/
reach.
Product Power Data per European Union Commission Regulation
1275/2008
For product power data, including the power consumption of the product in networked standby if all wired
network ports are connected and all wireless network ports are activated, please refer to section P14
‘Additional Information’ of the product IT ECO Declaration at www.hp.com/hpinfo/globalcitizenship/
environment/productdata/itecodesktop-pc.html.
Restriction on Hazardous Substances statement (India)
This product complies with the "India E-waste Rule 2011" and prohibits use of lead, mercury, hexavalent
chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1
weight % and 0.01 weight % for cadmium, except for the exemptions set in Schedule 2 of the Rule.
Restriction on Hazardous Substances statement (Turkey)
Türkiye Cumhuriyeti: EEE Yönetmeliğine Uygundur

Restriction on Hazardous Substances statement (Ukraine)
Обладнання відповідає вимогам Технічного регламенту щодо обмеження використання деяких
небезпечних речовин в електричному та електронному обладнанні, затвердженого постановою
Кабінету Міністрів України від 3 грудня 2008 № 1057
Substances Table (China)
SEPA Ecolabel User Information (China)
中国环境标识认证产品用户说明
噪声大于 63.0 dB(A)的办公设备不宜放置于办公室内，请在独立的隔离区域使用。
如需长时间使用本产品或打印大量文件，请确保在通风良好的房间内使用。
如您需要确认本产品处于零能耗状态，请按下电源关闭按钮，并将插头从电源插座断开。
您可以使用再生纸，以减少资源耗费。
ENWW Restriction on Hazardous Substances statement (Ukraine) 135

The regulation of the implementation on China energy label for
printer, fax, and copier
根据“复印机、打印机和传真机能源效率标识实施规则”，本打印机具有能效标签。根据“复印机、打印机
和传真机能效限定值及能效等级”
（“GB21521”）决定并计算得出该标签上所示的能效等级和 TEC（典型
能耗）值。
1. 能效等级
能效等级分为三个等级，等级 1 级能效最高。根据产品类型和打印速度标准决定能效限定值。
2. 能效信息
2.1 LaserJet 打印机和高性能喷墨打印机
● 典型能耗
典型能耗是正常运行 GB21521 测试方法中指定的时间后的耗电量。此数据表示为每周千瓦时
(kWh)。
标签上所示的能耗数字按涵盖根据 CEL-37 选择的登记装置中所有配置的代表性配置测定而得。因此，
本特定产品型号的实际能耗可能与标签上所示的数据不同。
有关规格的详细信息，请参阅 GB21521 标准的当前版本。
Material Safety Data Sheet (MSDS)
Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be
obtained by accessing the HP Web site at www.hp.com/go/msds.
EPEAT
Many HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that helps
identify greener electronics equipment. For more information on EPEAT go to www.epeat.net. For
information on HP's EPEAT registered products go to www.hp.com/hpinfo/globalcitizenship/environment/
pdf/epeat_printers.pdf.
For more information
To obtain information about these environmental topics:
● Product environmental profile sheet for this and many related HP products
● HP’s commitment to the environment
● HP’s environmental management system
● HP’s end-of-life product return and recycling program
● Material Safety Data Sheets
Visit www.hp.com/go/environment.
Also, visit www.hp.com/recycle.

E Regulatory information
This section contains the following regulatory information:
● Declaration of conformity
● Regulatory statements
ENWW 137

Declaration of conformity
Declaration of Conformity
according to ISO/IEC Guide 22 and EN 45014
Manufacturer's Name: HP Company
Manufacturer's Address: 11311 Chinden Boulevard
Boise, Idaho 83714-1021, USA
declares, that the product
Product Names: HP LaserJet M1005 MFP series
Regulatory Model Number3) BOISB-0207-01
Print Cartridge Q2612A
Product Options: ALL
conforms to the following Product Specifications:
Safety: IEC 60950-1:2001 / EN60950-1: 2001 +A11
IEC 60825-1:1993 +A1 +A2
EN 60825-1:1994 +A1 +A2 (Class 1 Laser/LED Product)
GB4943-2001
EMC: CISPR22:2003 +A1 / EN55022:2005 - Class B1)
EN 61000-3-2:2000
EN 61000-3-3:1995 +A1
EN 55024:1998 +A1 +A2
FCC Title 47 CFR, Part 15 Class B2)
/ ICES-003, Issue 4
GB9254-1998, GB17625.1-2003
Supplementary Information:
The product herewith complies with the requirements of the EMC Directive 89/336/EEC and the Low Voltage Directive 73/23/EEC, and carries the CE-
Marking accordingly.
1) The product was tested in a typical configuration with HP Personal Computer Systems.
2) This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
3) For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the marketing name or
the product number(s).
Boise, Idaho 83713, USA
January 1, 2006
For regulatory topics only:
Australia Contact: Product Regulations Manager, HP Australia Ltd., 31-41 Joseph Street, Blackburn, Victoria 3130, Australia
138 Appendix E Regulatory information ENWW

Declaration of Conformity
according to ISO/IEC Guide 22 and EN 45014
European Contact: Your Local HP Sales and Service Office or HP GmbH, Department HQ-TRE / Standards Europe, Herrenberger Strasse 140,
Böblingen, D-71034, Germany, (FAX: +49-7031-14-3143)
USA Contact: Product Regulations Manager, HP Company, PO Box 15, Mail Stop 160, Boise, Idaho 83707-0015, USA, (Phone:
208-396-6000)
ENWW Declaration of conformity 139

Regulatory statements
FCC regulations
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
● Reorient or relocate the receiving antenna.
● Increase separation between equipment and receiver.
● Connect equipment to an outlet on a circuit different from that to which the receiver is located.
● Consult your dealer or an experienced radio/TV technician.
NOTE: Any changes or modifications to the printer that are not expressly approved by HP could void the
user’s authority to operate this equipment.
Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.
Canada - Industry Canada ICES-003 Compliance Statement
CAN ICES-3(B)/NMB-3(B)
EMC statement (Korea)
Power cord instructions
Make sure your power source is adequate for the product voltage rating. The voltage rating is on the product
label. The product uses either 110-127 Vac or 220-240 Vac and 50/60 Hz.
Connect the power cord between the product and a grounded AC outlet.
CAUTION: To prevent damage to the product, use only the power cord that is provided with the product.
Laser safety
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has
implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory
for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S.
Department of Health and Human Services (DHHS) Radiation Performance Standard according to the
Radiation Control for Health and Safety Act of 1968. Since radiation emitted inside the device is completely

confined within protective housings and external covers, the laser beam cannot escape during any phase of
normal user operation.
WARNING! Using controls, making adjustments, or performing procedures other than those specified in this
user guide may result in exposure to hazardous radiation.
Laser statement for Finland
Luokan 1 laserlaite
Klass 1 Laser Apparat
HP LaserJet M1005 MFP, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa
käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen
turvallisuusluokka on määritetty standardin EN 60825-1 (2007) mukaisesti.
VAROITUS !
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän
turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
VARNING !
Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för osynlig
laserstrålning, som överskrider gränsen för laserklass 1.
HUOLTO
HP LaserJet M1005 MFP - kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa
avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei
katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja,
käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja.
VARO !
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa
toiminnassa. Älä katso säteeseen.
VARNING !
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig
laserstrålning. Betrakta ej strålen.
Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 m W
Luokan 3B laser.
ENWW Regulatory statements 141

GS statement (Germany)
Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen.
Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt nicht im
unmittelbaren Gesichtsfeld platziert werden.
Das Gerät ist kein Bildschirmarbeitsplatz gemäß BildscharbV. Bei ungünstigen Lichtverhältnissen (z. B.
direkte Sonneneinstrahlung) kann es zu Reflexionen auf dem Display und damit zu Einschränkungen der
Lesbarkeit der dargestellten Zeichen kommen.
Eurasian Conformity (Belarus, Kazakhstan, Russia)

Glossary
browser
Short for Web browser, a software program that is used to locate and open Web pages.
contrast
The difference between the dark and light areas of an image. The lower the number value, the more closely the shades
resemble each other. The higher the number, the more the shades appear separate from each other.
dots per inch (dpi)
A measurement of resolution that is used for printing. Generally, more dots per inch result in a higher resolution, more
visible detail in the image, and a larger file size.
e-mail (electronic mail)
An abbreviation for electronic mail. Software that can be used to electronically transmit items over a communications
network.
file format
The way the contents of a file are structured by a program or group of programs.
grayscale
Shades of gray that represent light and dark portions of an image when color images are converted to grayscale; colors
are represented by various shades of gray.
halftone
An image type that simulates grayscale by varying the number of dots. Highly colored areas consist of a large number of
dots, while lighter areas consist of a smaller number of dots.
link
A connection to a program or device that can be used to send information from the device software to other programs,
such as e-mail or OCR links.
optical character recognition (OCR) software
OCR software converts an electronic image of text, such as a scanned document, into a form that word processor,
spreadsheet, and database programs can use.
pixels per inch (ppi)
A measurement of resolution that is used for scanning. Generally, more pixels per inch result in a higher resolution,
more visible detail in the image, and a larger file size.
printer driver
A printer driver is a program that software programs use to gain access to device features. A printer driver translates
software program formatting commands (such as page breaks and font selection) into a printer language, and then
sends the print file to the device.
ENWW Glossary 143

Readiris
An optical character recognition (OCR) program that was developed by I.R.I.S. and that is included with the device
software.
resolution
The sharpness of an image, measured in dots per inch (dpi). The higher the dpi, the greater the resolution.
surge protector
A device that protects a power supply and communications lines from electrical surges.
TWAIN
An industry standard for scanners and software. By using a TWAIN-compliant scanner with a TWAIN-compliant program,
a scan can be initiated from within the program.
URL
Uniform resource locator, the global address of documents and resources on the Internet. The first part of the address
indicates what protocol to use, the second part specifies the IP address or the domain name where the resource is
located.
USB
Universal serial bus (USB) is a standard that was developed by the USB Implementers Forum, Inc., to connect computers
and peripherals. USB is designed to concurrently connect a single computer USB port to multiple peripherals.
watermarks
A watermark adds background text to a document that is being printed. For example, “Confidential” can be printed in the
background text of a document to indicate that the document is confidential. A selection can be made from a set of
predefined watermarks, and the font, size, angle, and style can be changed. The printer can place the watermark on the
first page only or all pages.
WIA
Windows Imaging Architecture (WIA) is an imaging architecture that is available in Windows Me and Windows XP. A scan
can be initiated from within these operating systems by using a WIA-compliant scanner.
144 Glossary ENWW

Index
Symbols/Numerics
600 dpi print-quality setting 83
A
accessibility features 2
accessories
part numbers 102
acoustic emissions 129
alert messages 80
anticounterfeit supplies 118
Apple Macintosh. See Macintosh
archive print 38
B
background, gray 85
bands, troubleshooting 85
batteries included 133
bin, output
capacity 2
jams, clearing 78
locating 3
black and white scanning 62
blank copies, troubleshooting 94
blank pages
adding to printouts 32
troubleshoooting 90
blank scans, troubleshooting 96
books
copying 52
scanning 59
both sides, copying 50
both sides, printing on
Macintosh 37
Windows 33
buttons, control panel 4
C
cables
part numbers 102
USB, troubleshooting 90
canceling
copy jobs 42
print jobs 39
scan jobs 57
capacity
output bin 2
priority input slot 21
tray 1 21
trays 21
card stock
guidelines for using 19
printing on 17
priority input tray, loading 24
specifications 21
cartridge-door release, locating 3
cartridges
HP fraud hotline 66
non-HP 117
part numbers 102
recycling 65, 133
replacing 69
reusing 65
status, checking 65
storing 65, 128
warranty 116
characters, troubleshooting 86
cleaning
exterior 67
glass 67
lid backing 67
cleaning page, printing 68
color, scanning settings 61, 62
colored paper, specifications 17
Configuration report 64
contrast settings, copy 44
control panel
buttons 4
display, troubleshooting 97
language, selecting 27
locating 3
messages, troubleshooting 80
copying
books 52
canceling 42
contrast, adjusting 44
enlarging 45
media settings 48
media, troubleshooting 92
multiple pages per sheet 46
number of copies 47
photos 52
quality, adjusting 42
quality, troubleshooting 91
reducing 45
size, troubleshooting 94
starting a job 42
troubleshooting 94
two-sided documents 50
viewing settings 53
counterfeit supplies 118
covers, document
Macintosh 36
paper specifications 21
Windows settings 32
creases, troubleshooting 87
crooked pages 87, 89
curled media 87, 100
custom paper sizes
driver settings 32
printing on 17
customer support
online 125
ENWW Index 145

D
dark copying 92
darkness settings, copy 44
declaration of conformity 138
default media size and type,
setting 27
defaults, restoring 100
Demo page, printing 64
dimensions, device 128
disposal, end-of-life 133
dots per inch (dpi)
print settings 83
specifications 2
dots, troubleshooting 85
double-sided copying 50
double-sided printing
Macintosh 37
Windows 33
dpi (dots per inch)
print settings 83
specifications 2
drivers
help, Windows 8
Macintosh settings 35
Macintosh, troubleshooting 98
presets (Macintosh) 35
quick sets (Windows) 30
settings, changing 9
supported 8
system requirements 6
Windows settings 30
dropouts, troubleshooting 85
duplexing
Macintosh 37
Windows 33
E
e-mail, resolution settings for 62
electrical specifications 128
electronic hardware recycling 134
end-of-life disposal 133
Energy Star compliance 2
enlarging documents
copying 45
printing 31
envelopes
storing 19
tray capacity 21
environmental specifications
device 128
paper 22
environmental stewardship
program 131
EPS files, troubleshooting 98
error messages
control panel 80
critical 81
Eurasian conformity 142
F
factory-set defaults, restoring 100
faded print 84
FastRes 2
features 2
feeding problems, troubleshooting
89
Finnish laser safety statement 141
first page
blank 32
Windows settings 32
flatbed scanner
cleaning 67
loading 24
fraud hotline 66
fraud Web site 118
G
glass, cleaning 67
glossary of terms 143
gray background, troubleshooting
85
grayscale scanning 62
H
hardware recycling, Brazil 134
heavy paper
printing on 17
specifications 21
help, Windows printer drivers 8
HP Customer Care 125
HP fraud hotline 66
HP fraud Web site 118
HP LaserJet Scan (Windows) 57
humidity specifications
device environment 128
paper, storing 22
I
image quality
copy, troubleshooting 91
print, troubleshooting 83, 84
scans, troubleshooting 95, 96
information pages
Configuration 64
Demo 64
Menu structure 64
ink cartridges. See print cartridges
input trays. See trays
installation, software
Macintosh 11
programs included 7
interface ports
cables, ordering 102
troubleshooting Macintosh 98
types included 2
J
jams
causes of 74
input tray, clearing 76
locating 75
output bins, clearing 78
preventing 74
print-cartridge area, clearing 78
K
keys, control panel 4
Korean EMC statement 140
L
labels
tray capacity 21
language, control panel display 27
laser safety statements 140, 141
LaserJet Scan (Windows) 57
last page, blank 32
letterhead 20
license, software 120
lid, cleaning 67
light copying 92
light print, troubleshooting 84
lightness, copy contrast setting 44
lines, troubleshooting 85
copies 91
146 Index ENWW

printed pages 85
scans 96
loading
input trays 24
originals on flatbed scanner 24
priority input tray 24
tray 1 25
loose toner, troubleshooting 86
M
Macintosh
driver settings 9, 35
driver supported 8
drivers, troubleshooting 98
installing software 11
problems, solving 98
scanning from TWAIN-compliant
software 58
special media, printing on 38
supported operating systems 6
uninstalling software 11
USB card, troubleshooting 98
material restrictions 133
Material Safety Data Sheet (MSDS)
136
media
colored paper 17
copy settings 48
curled 100
curled, troubleshooting 87
custom sizes, setting 32
custom-sized, printing on 17
default size, changing 27
document size, selecting 31
first page, Macintosh settings
36
first page, Windows settings 32
HP, part numbers 102
jams 74
loading input trays 24
pages per sheet, copying 46
pages per sheet, Macintosh 36
pages per sheet, Windows 32
recommended 14
selecting 14
special, Macintosh settings 38
specifications 21
tray selection 26
troubleshooting 16, 88
types to avoid 14
wrinkled 87
memory
specifications 2
memory chip, toner cartridge
description 119
Menu structure, printing 64
mercury-free product 133
messages
control panel 80
critical 81
Microsoft Windows. See Windows
multiple pages per sheet
copying 46
Macintosh 36
Windows 32
N
n-up copying 46
n-up printing
Macintosh 36
Windows 32
noise specifications 129
non-HP supplies 117
number of copies, changing 47
O
OCR software 60
on/off switch, locating 3
online help, Windows printer
drivers 8
online support 125
operating environment,
specifications 128
operating systems supported 6, 8
optical character recognition
software 60
options. See settings
ordering supplies and accessories
102
originals, loading 24
output bin
capacity 2
jams, clearing 78
locating 3
output quality
P
Page Setup 26
pages
blank 90
not printing 90
skewed 87, 89
pages per minute 2
pages per sheet
Macintosh 36
WIndows 32
paper
colored 17
copy settings 48
curled, troubleshooting 87, 100
custom sizes, setting 32
custom-sized, printing on 17
default size, changing 27
document size, selecting 31
first page, Macintosh settings
36
first page, Windows settings 32
HP, part numbers 102
jams 74
loading input trays 24
pages per sheet, copying 46
pages per sheet, Macintosh 36
pages per sheet, Windows 32
recommended 14
selecting 14
special media, Macintosh
settings 38
specifications 21
tray selection 26
types to avoid 14
wrinkled 87
paper path, cleaning 68
part numbers
cables 102
media 102
supplies 102
user-replaceable parts 102
parts, user-replaceable 102
phone numbers
HP fraud hotline 66
photos
copying 52
scanning 59
scanning, troubleshooting 95
ENWW Index 147

physical specifications 128
pick-up rollers, ordering 102
pixels per inch (ppi), scanning
resolution 61
ports
cables, ordering 102
types included 2
power
requirements 128
troubleshooting 72
power consumption 128
power switch, locating 3
ppi (pixels per inch), scanning
resolution 61
preprinted paper 20
presets (Macintosh drivers) 35
print cartridge area jams, clearing
78
print cartridges
door release, locating 3
HP fraud hotline 66
part numbers 102
recycling 65
replacing 69
reusing 65
status, checking 65
storing 65, 128
Print dialog box 26
Print Document On 31
print jobs, canceling 39
print media. See media
print quality
settings 83
printer drivers
help, Windows 8
Macintosh, troubleshooting 98
presets (Macintosh) 35
quick sets (Windows) 30
supported 8
Windows settings 30
printing
blank pages, adding 32
both sides, Macintosh 37
both sides, Windows 33
canceling 39
cover pages, Macintosh 36
covers, Windows 32
custom paper sizes 32
custom-size media 17
multiple pages per sheet,
Macintosh 36
multiple pages per sheet,
Windows 32
presets, Macintosh 35
quick sets, Windows 30
resizing documents 31
tray selection 26
troubleshooting 90
watermarks, Windows 31
priority input slot
loading 24
locating 3
problem solving. See troubleshooting
Q
quality
copy settings 42
print settings 83
quick sets (Windows drivers) 30
R
Readiris OCR software 60
recycling 133
electronic hardware 134
recycling supplies 65
redistribute toner 65
reducing documents
copying 45
printing 31
repair. See service
repetitive defects, troubleshooting
86, 88
replacing print cartridges 69
reports
Demo page 64
Menu structure 64
resizing documents
copying 45
printing 31
resolution
features 2
print settings 83
scanning 61
specifications 2
restoring factory-set defaults 100
rollers, ordering 102
S
safety statements 140, 141
saving driver settings
Macintosh presets 35
Windows quick sets 30
scaling documents
copying 45
printing 31
scanner glass, cleaning 67
scanning
black and white 62
blank pages, troubleshooting
96
books 59
canceling 57
color 61
grayscale 62
HP LaserJet Scan (Windows) 57
loading originals on flatbed
scanner 24
methods 56
OCR software 60
photos 59
quality, troubleshooting 95, 96
resolution 61
speed, troubleshooting 95
TWAIN-compliant software 58
WIA-compliant software 58
scatter, troubleshooting 88
separation pad, ordering 102
serial number, product 64
service
critical error messages 81
part numbers 102
settings
changing 9
factory-set defaults, restoring
100
148 Index ENWW

presets (Macintosh drivers) 35
print jobs 26
quick sets (Windows drivers) 30
size, copy
reducing or enlarging 45
troubleshooting 94
size, device 128
sizes, media
default, changing 27
selecting trays by 26
supported 21
skewed pages 87, 89
slow speed, troubleshooting
printing 90
scanning 95
smeared toner, troubleshooting 86
software
included 7
Macintosh, installing 11
Readiris OCR 60
scanning from TWAIN or WIA 58
software license agreement 120
uninstalling on Macintosh 11
uninstalling on Windows 10
source, printing by 26
special media
specifications 17
specifications
acoustic emissions 129
electrical 128
environmental 128
features 2
paper 21
physical 128
specks, troubleshooting 85
speed
print specifications 2
printing, troubleshooting 90
scanning, troubleshooting 95
spots, troubleshooting 85
status, supplies 65
stopping printing 39
storing
device 128
envelopes 19
paper 22
print cartridges 65
streaks, troubleshooting 85
supplies
counterfeit 118
HP fraud hotline 66
non-HP 117
recycling 65, 133
reusing 65
status, checking 65
storing 65
support
online 125
T
technical support
online 125
telephone numbers
HP fraud hotline 66
temperature specifications
device environment 128
paper, storing 22
terminology 143
text, troubleshooting 86
toner
loose, troubleshooting 86
scatter, troubleshooting 88
smeared, troubleshooting 86
specks, troubleshooting 85
toner cartridges
memory chips 119
non-HP 117
recycling 133
warranty 116
transparencies
tray capacity 21
tray 1
loading media 25
loading paper 24
locating 3
trays
capacities 2
feeding problems,
troubleshooting 89
jams, clearing 76
loading 24
loading paper 24
locating 3
selecting 26
troubleshooting
blank pages 90
blank scans 96
checklist 72
cleaning page 68
control panel display problems
97
control panel messages 80
copy quality 91
copy size 94
copying 94
critical error messages 81
curled media 87, 100
EPS files 98
faded print 84
feeding problems 89
jams 74
lines, copies 91
lines, printed pages 85
lines, scans 96
loose toner 86
Macintosh problems 98
pages not printing 90
paper 16, 88
print quality 83
repetitive defects 86, 88
scan quality 95, 96
skewed pages 87, 89
text 86
toner scatter 88
toner smear 86
toner specks 85
USB cables 90
wrinkles 87
TWAIN-compliant software, scanning
from 58
two-sided copying 50
two-sided printing
Macintosh 37
Windows 33
types, media
default, changing 27
selecting trays by 26
specifications 21
ENWW Index 149

U
uninstalling Macintosh software 11
uninstalling Windows software 10
USB port
locating 3
troubleshooting connection 90
type included 2
Use Different Paper/Covers 32
user-replaceable parts 102
V
vertical lines, troubleshooting 85
vertical white or faded stripes 91
voltage requirements 128
W
warning messages 80
warranty
customer self repair 124
license 120
product 106
toner cartridges 116
waste disposal 133
watermarks, Windows 31
wavy paper, troubleshooting 87
Web sites
customer support 125
fraud reports 118
Material Safety Data Sheet
(MSDS) 136
ordering supplies 101
weight
device 128
white or faded stripes 91
WIA-compliant software, scanning
from 58
Windows
driver settings 30
driver supported 8
help, printer-driver 8
scanning from TWAIN or WIA
software 58
uninstalling software 10
wrinkles, troubleshooting 87
150 Index ENWW

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