Gesnerf

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Raised in São Paulo and currently living in Madrid, Gesner Filoso is a seasoned Marketing & Strategy professional with almost 20 years of marketing & customer service leadership and expertise. Gesner is currently a Global Executive VP of Marketing at Teleperformance, the largest customer experience group in the world with more than 400,000 employees providing services in more than 170+ markets throughout North America, South America, Europe, Africa and the Asia Pacific region.

social media marketing marketing cx customer experience digital marketing social media digital sitel customer relationship management ccmi contact center bpo spain customer care call center managment index crm customer service 2020

Gesnerf

Presentations

AGE OF EXPERIENCE, TRENDS RESHAPING THE FUTURE OF CUSTOMER SERVICE, by Gesner Filoso

Documents

CUSTOMER CARE MANAGER’S INDEX (CCMI nº.01)

CUSTOMER CARE MANAGER’S INDEX (CCMI nº.03)

CCMI Informe Número V Año II.

2014 Customer Relations Trends to Watch. By: Gesner Filoso, Sitel WW

CX 2020, desvendando o futuro da relação e experiência com clientes.