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We team up with leading telcos to drive transformation across the industry.

Telecommunications

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Navigating what’s next in a connected world

The way the world communicates and conducts business is undergoing enormous change, and the telecommunications industry continues to be at the heart of this digital transformation. PwC’s multidisciplinary teams of industry specialists collaborate with you to manage the complex challenges telecoms face in an era of expanding networks, explosive connectivity, increasing mobility and sky-high expectations.

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Focus areas

Network migration to 5G

5G is unlocking faster speeds, lower latency and always-on connectivity for a hyper-connected world. Whether you're rolling out gradually or going all in, PwC helps you navigate the journey — end to end, from strategy through execution.

  • Strategic planning
  • Network optimization and access
  • IoT interoperability
  • Customer experience
  • Regulatory compliance
  • Pricing
  • Competitive positioning

IoT growth strategies

Telcos are set to lead the IoT revolution — bridging consumer and industrial markets with connected solutions. With PwC’s deep industry insight, global reach and cross-functional expertise, we’ll help you chart a clear path to profitability so you can lead in an increasingly complex, connected world.

  • Portfolio strategy
  • M&A, joint ventures and other deal structures
  • Product/service innovation
  • Security and data protection
  • Regulation
  • Reskilling and change management

Modernizing operations

To stay ahead, telecom companies need to lead with digital — modernizing operations, upgrading networks and automating customer engagement. Reducing complexity and boosting efficiency are key to staying agile. PwC helps you streamline processes, align your operations with strategy and keep performance high — so you can stand out in a competitive market.

  • Operating models
  • Analytics
  • Network automation
  • Digitization — supply chain, back-office, marketing and sales
  • Upgrades to infrastructure
  • Reskilling the workforce

Key challenges and opportunities

Innovation is at the heart of navigating TMT’s fast-moving convergence. But to innovate boldly, you need a solid foundation. Here’s how we help you push boundaries while staying grounded in what drives lasting success:

Transform to digital

Transform to a digital core and drive new business models

Digital innovation is driving growth for TMT brands. New business models and the push to create compelling customer experiences are transforming growth and investment strategies. Whether you’re designing unique customer experiences — with technology and data at the center — to gain a competitive edge or deploying new digital assets to bring efficiencies, we can help you balance stability and agility in a fast-expanding digital ecosystem.

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Optimize the deal

Unlocking your growth potential means staying one step ahead — anticipating change, spotting opportunity and executing deals with confidence. In a time of extraordinary convergence for TMT, success demands strategies rooted in business fundamentals and powered by bold, innovative thinking. We work side by side with your teams to uncover growth, surface unexpected value and move fast when it matters most.

Navigate the regulatory environment

Regulatory requirements impact nearly every aspect of your business, from operations to customer relations. TMT companies are at the center of the kinds of complex and evolving regulatory changes that require deep understanding and can demand swift action. Our cross-disciplinary teams integrate risk, regulatory and crisis management to help you earn — and retain — stakeholder confidence and trust.

Manage cybersecurity and privacy risks

Digitization opens the door to innovation — and new risks. As data volumes grow and ecosystems become more connected, protecting your assets, customers, and brand is critical. PwC helps TMT companies take a broader view of cybersecurity and privacy, embedding risk into strategy and moving fast to stay ahead of emerging threats.

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Prepare for workforce transformation

We’re living through a fundamental change in the way we work. Automation, AI and machine learning are changing the skills and experience organizations are looking for in their people, and demographic shifts are creating talent shortages and driving change in workplace cultures. To be prepared for the future, you have to understand it. Our TMT professionals bring deep, industry-specific knowledge and experience to support the development of dynamic people strategies for the digital future.

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Contact us

Dallas Dolen

Dallas Dolen

Technology, Media and Telecommunications Industry Leader, PwC US

Conall Dempsey

Conall Dempsey

Technology, Media and Telecommunications Assurance Leader, PwC US

Lori Driscoll

Lori Driscoll

Technology, Media and Telecommunications US and Global Consulting Leader, PwC US

Tiffany Chu

Tiffany Chu

Technology, Media, and Telecommunications Tax Leader, PwC US

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