Zapier reposted this
AI Fluency & Transformation, Financial Times. AI Literacy trainer, upskilling and adoption. Training and workshops. Personal views only.
As AI Fluency Lead at the Financial Times, it's v interesting to see Zapier require AI fluency for 100% of new hires. They've shared quick examples of the skill types they're assessing to see where an applicant is on their AI journey. They have 4 levels of AI Fluency: 1️⃣ Unacceptable: Resistant to AI tools and skeptical of their value. 2️⃣ Capable: Using the most popular tools. Likely under 3 months of hands-on experience 3️⃣ Adoptive: Embedding AI in personal workflows. Tuning prompts, chaining models, and automating tasks to boost efficiency. 4️⃣ Transformative: Uses AI not just as a tool, but to rethink strategy and deliver user-facing value that wasn’t possible two years ago with examples for People/HR: Unacceptable - Distrusts all AI hiring tools - Screens each resume one-by-one - Relies on manual scheduling and candidate follow-ups Capable - Drafts interview guides & summarizes panels with ChatGPT, saving ~2 hrs/week - Can explain privacy limits (e.g., no PII in public models) Adaptive - Automates onboarding docs; runs LLM resume-screen with bias checks, yielding 3× faster shortlists - Measures time-to-hire gains and refines prompts for under-represented talent pools Transformative - Revamps recruiting funnel with AI to shorten time-to-hire by 30% - Trains HRBPs on safe AI and shapes company policy on ethical hiring AI Thanks for sharing Brandon Sammut, Wade Foster, Tracy St.Dic Casey Firey, SHRM-CP, Bonnie Dilber Jaime Onofre Colin Monaghan Rita Bueno Dowling Dara Hashemi Tiffany Daley Kim Wilkes. At the Financial Times we also have 4 levels, that we call: - Unintentional - Beginner - Literate - Fluent with expectations for four themes at each level: - Tools, Productivity and Innovation - Critical Thinking - Governance - Ethics and are surfacing examples of Fluency at a role-level. I share more in my LinkedIn posts if you'd like to follow along. McKinley Muir Hyden, Kate Sargent, Debs Gledhill, Lauren Henderson, Lucy Holliday, Dharshan Marway, Sam Gould, Aliya Itzkowitz, Andi 曹-McAleer, Anna Martin, Natasha Fernandez, Cherry Ainsworth, Krum Arnaudov
Really interesting to see Zapier’s commitment to AI fluency for all new hires. I love the clarity of the framework and the practical examples. However, I notice the scope of what each discipline is expected to do with AI feels quite narrow and operational, I assume this is an extract from a broader doc? If I look at the discipline I'm most familiar with, People / HR, this really only reflects recruitment. The role of People and HR is much broader and opportunity to use AI much wider. I like the concept but this feels like it could be potentially limiting.
This is absolutely role modelling where most companies should be.
Thank you for the share! Been working on this and looking for guidance, helps a lot!
What an interesting post, bookmarking this to re-read later. Would love to chat about this
I think it's great that you're including a focus on critical thinking, governance, and ethics. It's easy to get excited about what AI can do, but it's not like there aren't risks.
This is great 👏🏼 and works both ways - candidates should be exploring this criteria in assessing prospective employers
So usable for all of us attempting to create frameworks for AI capability! Thank you Matt Partovi 🚀
A candidate saying they have no experience using AI is akin to not knowing MS Office when it became ubiquitous in orgs.
Thanks for sharing Matt, love it! 💡
This is great! Jaime Corbi-Baker you may be interested in this.