From the course: DevOps Foundations: Site Reliability Engineering

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Troubleshooting

Troubleshooting

From the course: DevOps Foundations: Site Reliability Engineering

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Troubleshooting

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- [Man In Gray] Troubleshooting, everyone does it. It's an inherent part of fixing service issues. - But how do you do it? While it's a ubiquitous practice, most people still fly by the seat of their pants. They try what worked last time. They poke here and there to see what happens. And when all else fails, reboot some servers. - You know, some of us have built an entire career out of restarting all the things. But we can do better by developing a troubleshooting methodology. - Troubleshooting is essentially a form of inquiry. What's happening within this complex system? - Luckily, there's a hot new technique to use in this case. - [Man With Glasses] It was developed by an internet startup techno hipster named Aristotle and it's called the scientific method. - [Man In Gray] Now you can dress it up all you want but the heart of successful troubleshooting is the same process you learned in science class. - [Man With…

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