Lisa Trödel

Lisa Trödel

Manager, Customer Success

Berlin, Berlin, Deutschland
741 Follower:innen 500+ Kontakte

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Info

Customer-centric leader enabling and scaling a team of incredibly talented Customer Onboarding Specialists to help organisations to grow better.

Aktivitäten

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Berufserfahrung

  • HubSpot

    HubSpot

    5 Jahre 9 Monate

    • HubSpot Grafik

      Manager, Customer Success (DACH)

      HubSpot

      – 2 Monaten

      Berlin, Germany

      Leading a team of incredible Customer Success Managers | Helping thousands of DACH Small Business Customers to grow better with HubSpot

    • HubSpot Grafik

      Manager, Customer Success (UKI)

      HubSpot

      – 1 Jahr 11 Monate

      Berlin, Germany

      As a Manager of our UK/I SMB Customer Success team, I am responsible for hiring, training, coaching, and managing a team of new and established Customer Success Managers.
      Working closely with Customer Success leadership to help build a team of world-class CSMs, while executing and improving customer retention playbooks. As part of a customer success-focused, results-driven organization I am responsible for maintaining a high standard of customer experience and driving sustainable, long-term…

      As a Manager of our UK/I SMB Customer Success team, I am responsible for hiring, training, coaching, and managing a team of new and established Customer Success Managers.
      Working closely with Customer Success leadership to help build a team of world-class CSMs, while executing and improving customer retention playbooks. As part of a customer success-focused, results-driven organization I am responsible for maintaining a high standard of customer experience and driving sustainable, long-term customer happiness.

    • HubSpot Grafik

      Manager, Customer Onboarding (Nordilux, Iberia, MEA, CEE)

      HubSpot

      – 1 Jahr 6 Monate

      Berlin, Germany

      People Management:
      - Leading, inspiring and developing a team of talented Customer Onboarding Specialists
      - Building a motivated team with a strong culture
      - Coaching to build confidence and trust
      - Coaching towards autonomy and target attainment
      - Collaborating with internal teams to identify skill gaps and develop training programs
      - Recruit, hire and train new people

      Results Management:
      - Driving long-term customer adoption through successful onboarding
      -…

      People Management:
      - Leading, inspiring and developing a team of talented Customer Onboarding Specialists
      - Building a motivated team with a strong culture
      - Coaching to build confidence and trust
      - Coaching towards autonomy and target attainment
      - Collaborating with internal teams to identify skill gaps and develop training programs
      - Recruit, hire and train new people

      Results Management:
      - Driving long-term customer adoption through successful onboarding
      - Building playbooks to improve the effectiveness of the onboarding program
      - Using automation to help team members achieve optimal productivity
      - Analyze customer and performance data to make informed decisions about operational and procedural changes

      Regions: Iberia, Nordics, Benelux, CEE, MEA, Italy

    • HubSpot Grafik

      Customer Success Manager

      HubSpot

      – 1 Jahr 8 Monate

      Berlin

      see below +
      - Leading and restructuring the mentor program to provide excellent training experiences for new hires, reduce time to ramp and develop mentors
      - Running collaborative programs to increase Revenue Retention and enable the team to up- and cross-sell
      - Building learning & development resources to upskill the team and keep up with a fast-changing product
      - Planning, running, and adapting bi-weekly team meetings as the team scales
      - Driving Diversity, Inclusion and…

      see below +
      - Leading and restructuring the mentor program to provide excellent training experiences for new hires, reduce time to ramp and develop mentors
      - Running collaborative programs to increase Revenue Retention and enable the team to up- and cross-sell
      - Building learning & development resources to upskill the team and keep up with a fast-changing product
      - Planning, running, and adapting bi-weekly team meetings as the team scales
      - Driving Diversity, Inclusion and Belonging (DI&B) to create psychological safety and strong team culture
      - Representing the team on the Advisory board to voice wins and challenges to Senior Leadership

    • HubSpot Grafik

      Customer Success Manager

      HubSpot

      – 8 Monaten

      Dublin, Ireland

      - Account management at scale working with 500+ high MRR DACH customers across industries
      - Driving product adoption through strategic consultation to ensure customer growth and account retention
      - Financial Management and de-escalation
      - Identifying up- and cross-sell opportunities collaborating with Sales
      - Driving alignment across teams

  • Accenture Grafik

    Digital Marketing Account Optimizer at Google

    Accenture

    – 6 Monaten

    County Dublin, Ireland

    Search Engine Marketing optimisation for Google Search Campaigns (LCS)
    - Analysing campaign performance and formulating optimisation strategies
    - Identifying ROI up sell/cross sell opportunities
    - Expertise on tools and technologies for digital marketing campaign optimisation

  • Industrie-Pensions-Verein E.V. Grafik

    Junior Marketing Manager

    Industrie-Pensions-Verein E.V.

    – 1 Jahr 9 Monate

    Berlin und Umgebung, Deutschland

    Management, Layout & Design for on- and offline Advertisements
    - Media Planning
    - Project Management
    - Website Relaunch and Content Strategy
    - Graphic Design
    - Search Engine Optimisation

  • Kempinski Hotels Grafik

    Online Marketing Intern

    Kempinski Hotels

    – 1 Monat

    Berlin

    - Reputation Management and Communication Strategies
    - Social Media Marketing and Event Planning

  • HelloBody Grafik

    Online Marketing Intern

    HelloBody

    – 4 Monaten

    Berlin

    - Planning, monitoring and evaluation of Marketing Campaigns
    - Influencer Marketing, E-Mail Marketing, Copywriting
    - Community Management & Customer Support through various online channels (Social Media)

  • Work & Travel

    Thailand, Malaysia, Singapore, Australia, New Zealand

    – 8 Monaten

  • The Ritz-Carlton Hotel Company, L.L.C. Grafik

    Temporary Worker (Student)

    The Ritz-Carlton Hotel Company, L.L.C.

    – 2 Jahre 7 Monate

    Berlin

    Coordination & Preparation of Events

    - Hostess, Restaurant & Banquet
    - Service, Food & Beverages

  • planus media GmbH Grafik

    Intern

    planus media GmbH

    – 3 Monaten

    Cologne

    - Geo-Marketing
    - Out-of-Home Advertising
    - SEO & Online-Marketing

Ausbildung

  • Harvard Business School Online Grafik

    Harvard Business School Online

    Certificate in Strategy Execution

    –

    Strategy Execution is a six-week, 40-hour online certification program from Harvard Business School. Strategy Execution teaches a comprehensive framework for implementing strategy, covering topics including resource allocation and job design, performance measurement, risk management, and strategies for detecting and adapting to change. Participants gain the knowledge and skills needed to execute strategy successfully. Strategy Execution was developed by leading Harvard Business School faculty…

    Strategy Execution is a six-week, 40-hour online certification program from Harvard Business School. Strategy Execution teaches a comprehensive framework for implementing strategy, covering topics including resource allocation and job design, performance measurement, risk management, and strategies for detecting and adapting to change. Participants gain the knowledge and skills needed to execute strategy successfully. Strategy Execution was developed by leading Harvard Business School faculty and is delivered in an active learning environment based on the HBS signature case-based learning method.

  • HMKW Hochschule für Medien, Kommunikation und Wirtschaft Grafik

    HMKW University of Applied Sciences for Media, Communication and Management

    Bachelor of Arts - BA Journalism and Corporate Communications

    –

    Marketing
    Print-, Radio- & Online Journalism
    Public Relations
    Online & Mobile Strategies
    Economics
    Spanish

Bescheinigungen und Zertifikate

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Ehrenamt

  • Volunteer

    Tierschutz Berlin

    –Heute 7 Jahre 1 Monat

    Tierschutz

    Support of Fundraising Events
    Visiting adopted animals in their new homes (Checkups)

  • Accenture Grafik

    Women's Day Mapathon

    Accenture

    –Heute 6 Jahre 4 Monate

    Menschenrechte

    Rural women and girls in Tanzania are at an economic disadvantage because of their gender, and at risk of Gender Based Violence.
    With maps, local charities will identify at-risk communities for their outreach programmes and
    educational efforts, support girls at risk in Safe House shelters, and find the fastest access routes to remote settlements in case of emergency, at the moment GBV occurs.

  • FrauenLoop Grafik

    Interview Coach

    FrauenLoop

    – 1 Monat

    Ausbildung

    Workshop to contribute to publicising the stories of women career-changers at FrauenLoop. Helping Frauenloop to produce a series of student profiles that involve interviewing the women about their backgrounds and aspirations, as well as their expectations of moving into professional roles in the tech industry.

Kurse

  • HubSpot Emerging Leaders Program

    -

Projekte

  • Customer Success Advisory Board Member

    –Heute

    Being honored to represent my team in monthly regional meetings, surfacing wins and opportunities to senior leadership.

  • Customer Success Mentor Lead

    –Heute

    Restructuring, leading, and adapting mentor program for a scaled team
    Creating an excellent new hire experience to ensure personal growth and high performance
    Training and coaching mentors
    Working closely with L&D and Management
    Mentoring and coaching new hires

Auszeichnungen/Preise

  • HubSpot Champions Award

    HubSpot

  • HubSpot Customer Engagement Award

    HubSpot

    Highest number of customer engagement on the Customer Success Team in 2019

Sprachen

  • German

    Muttersprache oder zweisprachig

  • English

    Verhandlungssicher

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