LTVplus

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If you think that great customer support = a great customer experience, think again 👀 First of all, they’re not the same. And treating them like they are might be silently costing you customers. Guess what? 📈 86% of buyers are willing to pay more for a great customer experience. 💪 Qualitrics says that CX-focused companies outperform competitors by 80%! 😮 Yet, only 1 in 5 brands deliver a consistently good experience (Forrester). So, what’s the difference between CS and CX? 🤔 👉 Support teams handle and react to the chaos. 👉 Experience orchestrates each facet of business to create magic for customers. While solving problems is good, designing experiences that avoid them altogether is next-level. With high-quality CX, you can’t go wrong! 😌 Swipe through to see other unexpected—but critical—differences between CS and CX. Which is your business focused on and why? Let’s talk in the comments 👇 #B2Bsolutions #OutsourcingSolutions #CustomerSupportSolutions #LTVplus

Bring your kids to work day, but make it virtual 🥰 It was a pleasure to honour some of the cute babies of LTVplus in our Cafe Friyay International Children’s Day special! We had their parents bring them in for a fantastic time, and clearly, those who didn’t also got to unlock their inner child. 😅 Almost forgot that this was the whole point 💞

When do you need to automate? Is my business too small for automation? And how can we protect users’ data privacy while automating? 🤔 These questions and more were answered in our last podcast episode! And no, we aren’t just here to brag about our ISO:27001 certification or revolutionary partnerships 😏; this episode actually gives e-commerce business owners the insights and resources needed to automate smartly! Watch this snippet to see exactly how you can digitally transform your business, featuring a direct case study of how our multilingual hiring process was transformed with Hallo! 🤩 📺 Full episode: https://lnkd.in/dQhhNr2c #BusinessAutomation #DigitalTransformation #AIrecruitment #B2Bsolutions #LTVplus

Let’s be honest—we’ve all had a time when we contacted customer support and left more frustrated than helped 🤬 But what really makes the experience go south? 🤔 Here’s what the data says: 🔍 According to PwC, 32% of customers stop doing business with a brand after just one bad experience. ⏳ Zendesk says that 60% of customers say being on hold for too long is the most frustrating part of a service experience. 🔁 Having to repeat yourself? According to HubSpot, 69% of people get irritated when they're asked to repeat information they've already given. 🤖 McKinsey & Company reports that 76% of consumers expect companies to deliver personalized interactions and get frustrated when it doesn't happen. 🔄 Lastly, over 60% of customers feel like they’re being bounced around when agents aren’t empowered to resolve issues (American Express). In a world where customer experiences drive buying decisions more than price or product, support is no longer just a reactive team—it’s a growth driver or deal-breaker. So, it's not just bad CX—it’s lost loyalty, reduced LTV, and sometimes even a one-star review waiting to happen! We want to hear from you 👇

We’ve fallen and we can’t get up 🙂↔️🙂↕️ Have you also fallen for any of these propaganda? 🎶: New Flame instrumental

From the branded coffee to catching up with longtime friends, Partner Day at Gorgias Connect was the perfect way to hard launch into a summer full of B2B events 🚀 Our CEO, Samir Said, was there to represent the team and catch up with our partners at Gorgias! Looking forward to having more quality time and conversations with the people who are transforming CX for the better ☕ #B2Bevent #B2Bnetwork #CXpartner #LTVplus

These were the special ingredients needed to create the Powerpuff—customer support—agents 🦸♂️🦸♀️ From our experience, these qualities create the foundation for customer service excellence and unmatched support, whether it’s in a more generic industry or something as technical as SaaS. Everything else is just a great add-on, like the garlic bread appetizer restaurants serve before a meal 😏 Did we miss any core ingredients? Let us know in the comments! 👇 #CustomerSupport #CustomerSuccess #CustomerExperience #LTVplus

We’ve all had that conversation where we’re stuck in a loop yelling “I WANT TO SPEAK TO A HUMAN!” 🗣 So, are chatbots CX heroes or customer repellents? 👀 Here are some facts: 💬 Live chat ranks as one of the most-loved customer support channels. ⏱️ Chatbots can resolve support tickets in under 42 seconds on average. 🤖 69% of consumers prefer chatbots for quick communication with brands. 🦾 80% of customer interactions are expected to be handled by bots this year. 🤬 But… 60% of customers still get frustrated when bots can’t escalate issues smoothly. In other words? Chatbots are fast, scalable, and efficient—but not always empathetic, context-aware, or ready for complex conversations. And that’s where customer experience can either soar… or spiral. So, just because bots can talk, doesn’t mean they should take over. If you've got a chatbot horror story (or success story), drop it below! 👇 We’re listening like a live chat at 2 AM 😌

🌺 It's been a great month, so we're more than excited to drop this month's edition of Let's Talk About CX! We have a lot of wins to celebrate with you, but we also have some exclusive resources that can take your e-commerce business to the next level! Check out our new drop, share with any business owner who needs some inspiration, and subscribe for more monthly insights like this 💌 #CustomerSuccess #LetsTalkAboutCX #B2Bnewsletter #B2Bsolutions #OutsourcingSolutions #LTVplus