Last updated: June 6, 2025
Available with any of the following subscriptions, except where noted:
Service Hub
Professional
,
Enterprise
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Visitors can quickly access knowledge base articles directly within your live chat. By enabling knowledge base browse and search, they can browse categories, search for specific articles, and view trending content, all without leaving the live chat. This provides a seamless support experience and helps reduce the workload on your team.
Learn more about creating a live chat.
Please note:
- Knowledge base browse and search is only available for live chat and is not supported for rule-based chatbots.
- Category browsing is not supported for legacy knowledge bases. Learn more about migrating your knowledge base.
Turn on knowledge base browse and search
To enable the knowledge base browse and search bar in your live chat:
- In your HubSpot account, navigate to Service > Chatflows.
- Create a new chatflow or hover over an existing chatflow and click Edit.
- On the Build tab, click Knowledge base to expand the section.
- Toggle the Enable Knowledge Base search switch on.
- Click the Knowledge Base dropdown menu and select an existing knowledge base. To create a new knowledge base, click Add a knowledge base.
- Once enabled, a Help tab will appear in the live chat widget. Visitors can use it to search and browse articles from your connected knowledge base.
