Update o4p09-data-loss.html

Refer the document "Content usable V2 edits" 
Proposal 12 - Updates to "4.5.9 Avoid Data Loss and “Timeouts” (Pattern)
Link: https://docs.google.com/document/d/1xnoNFwfjJZbfadFiU-qOW49n4-gODbd_4ff5UDyYFTM/edit?tab=t.0#heading=h.tc4lz823t1h8
Changed Sections- What to do, How it helps, Example (Use)

Author: RashmiKatakwar

design-guide/o4p09-data-loss.html

@@ -33,11 +33,17 @@ User Need
   <h5 class="coga-5">What to doh5>
   <p>Avoid timeouts and let the user save their work as they go.p>
   <p>
-    When this is not possible, inform the user when they initiate the process:
+    When this is not possible, tell the user when they start the process:
   p>
   <ul>
-    <li>the amount of time available to complete the process,li>
-    <li>if the user will lose entered data if a timeout occurs.li>
+    <li>any conditions that may cause a timeout (such as being inactive for ten minutes) and
+      the amount of time available to complete the process,
+li>
+    <li>the process for extending the time (if there is one), 
+li>
+    <li>if the user will lose entered data if a timeout occurs, andli>
+   
+    <li>give as much notice for timeouts as possible without compromising security and safety.li>
   ul>
 section>
 <section>
@@ -46,14 +52,10 @@ How it Helps
     Timed events can present significant barriers for users with
     <a>cognitive and learning disabilitiesa>. These users may require more
     time to read content or to perform functions, such as completing an online
-    form. They may need to read help or look at notes.
-  p>
-  <p>
-    Users with <a>cognitive and learning disabilitiesa> may need additional
-    time to look up the information required to complete a transaction. They may
-    need a break, without losing their place in the process, and without losing
-    data that has already been entered.
+    form. They may need to read help information or look at notes.They may also need
+    additional time to look up the information required to complete a transaction.
   p>
+ 
   <p>
     For example, while making a purchase on an e-commerce web site, a user does
     not remember required information. This may be a date, a phone number, or a
@@ -62,26 +64,39 @@ How it Helps
     time away from the screen. Then they need to copy it carefully into the
     form.
   p>
-
+<p>Further, users’ cognitive skills may diminish as they get tired.  
+  They may need a break, without losing their place in the process, and
+  without losing data that has already been entered. Sometimes they need to stop
+  the task for that day. When users know that their data won’t be lost, they
+ can recover from mental fatigue and return to successfully complete the task.
+p>
   <p>
-    In another example, a user is completing an online process for reserving a
-    hotel room and purchasing a plane ticket. They become overwhelmed with the
-    amount of instruction and data input required to complete the process. The
-    user cannot complete the process in one sitting, and takes a break.
+   For example, a user is completing an online process for reserving a hotel room and purchasing a plane ticket. 
+   They become overwhelmed with the amount of instructions and data input required to complete the process. 
+   The user cannot complete the process in one sitting, and takes a break. Their information and work done so far is lost.
   p>
-
   <p>
     Users’ cognitive skills may diminish as they get tired. They then must stop
     the task for that day. When users know that their data won’t be lost, they
     can recover from mental fatigue and return to successfully complete the
     task.
   p>
+  <p>
+    Mental health disabilities can also cause cognitive challenges,  such as memory problems, trouble staying focused,
+    and difficulty ignoring distractions. People facing mental health challenges may process information more slowly.
+    The fear of not having enough time to complete tasks can worsen stress and anxiety, which can further reduce cognitive function.
+  p>
   <p>
     It is important to note that many people need time to read the “timeout”
     notice. Often, the session ends before the user has finished reading about
-    how to extend the time. If the user is looking up information, they will not
+    how to extend the time. In addition, if the user is looking up information, they will not
     see the timeout notice.
   p>
+  <p>
+    Give as much notice for timeouts as you can without compromising security and safety. 
+    Telling users at the start of the process when the timeout will occur and what action 
+    will be needed can also help the user extend the timeout successfully.
+  p>
 section>
 <section>
   <h5 class="coga-5">More Detailsh5>
@@ -113,7 +128,10 @@ Examples
           <strong>Timeout warnings at the start of the task.strong> For
           example: In an auction, there is a time limit on the amount of time a
           user has to submit a bid. At the start of the task, the user is warned
-          about the time limit, and how long they have until the time ends.
+          about the time limit, and how long they have until the time ends. At the start of
+          the task/process, also tell the users what they need to do to extend the time out 
+          as it may take them time to read the notice.
+
         li>
         <li>
           <strong>When possible and safe, the user’s work is not lost.strong>