Access Logs from the Platform

An observability platform is necessary for visualization and reporting purposes. IONOS uses Grafana to enable you to meet your visualization needs.

Note:

• Once you have created a pipeline, you can access your Grafana instance by logging in with your IONOS credentials via our IAM SSO.

• Your Grafana configurations and organization are associated with your contract number. If you have configured users with unique email addresses, they can access Grafana only with those specific email addresses linked to the contract number. Users cannot log into Grafana using any other email address unrelated to the contract.

Grafana access

All users can access Grafana with their IONOS credentials via our IAM SSO if either of the following conditions apply:

• The user has or has had a logging pipeline at least once and is connected to the contract number.

• The user has enabled the central logging at least once.

If you are unable to log into Grafana, ensure that you have checked the following:

• The user is active and has access to the DCD.

• The user uses the correct email address associated with the contract number.

If the issue persists, contact IONOS Cloud Support.

Note: If you have not created a logging pipeline, you will not be able to access Grafana. In this case, create a logging pipeline first. For more information, see Set Up a Logging Pipeline Instance.

You can obtain your Grafana instance address by sending a GET request to the server. For more information, see Retrieve logging pipeline information. The response contains the grafanaAddress. This information remains the same for all your logging pipelines.

Warning: To restrict a user's access to Grafana, you must remove the user from your Grafana organization.

How to disable Grafana access

At the moment, there is no automated way to disable Grafana access for a user. However, you can follow these steps to disable Grafana access for a user:

1. Delete the user using the IONOS Cloud API or the DCD

2. Set the user's role in Grafana to Viewer.

Warning:

• Removing user privileges using the IONOS Cloud API or the DCD will not remove access to Grafana.

• Deleting the user from the Grafana organization will "not" remove access to Grafana.